Shannon S Atlassian Team

Hi there, Thank you for the reply. I do know that in the past I saw if anyone manually created a link then it was doing weird thinks with the links, but that was on Server a while ago. I don't think I ever saw that behavior in Cloud. To fix the problem, you would have to manually update the links by hand, or a script, like…

Hello Kirsten, Happy to help you with this! Could you help me to understand exactly what you're looking to do? It sounds like you want to be able to search Slack for answers to your questions, which you can do via Slack. Are you asking to search Slack via Confluence or Jira? If so, this is not possible in our Slack…

Hello Manuel, Thank you for contacting us about this. We have plans to remove support for this completely in 2020, so I don't recommend using this method. There is not a way to encode this in the URL, either. Here's the request we will work on to remove the functionality: * CONFSERVER-33816 Remove support for os_username,…

Hi there, Happy to help with this. Could you show me an example of how the Excel document appears when you display it in Confluence? If you need, you can create a test document to replicate the issue so it doesn't contain any private information. It will also help to know what version of Microsoft Office you used to…

Hi Pawel, That seems like you want to dynamically generate content in Confluence. This might be possible if you develop something yourselves, in-house. Unfortunately, with Confluence Cloud, this makes things a bit more difficult, since you can't add your own scripts or write User Macros. You'll need to work on an add-on…

@Mozu Atlassian, I believe a fix has been pushed out on this, but I'm not able to confirm if the change has been pushed to your site. Can you see if you have any updates and try again and let me know if you still have the issue? There are no comments on the official bug yet, but I got some other notifications, so I just…

Hi Jary, That's great news! So sorry about that hiccup. Glad everything is working now. Take care, and have a pleasant weekend. Regards, Shannon

Hello Juned, I'm not sure what product you're looking for the apps for, but you can see all of the Jira Gantt related apps using this search query: * Jira Gantt Add-ons From Atlassian Marketplace I'm not sure what you're asking for regarding a Table Filter Link. I don't use Gantt charts myself, so I don't have anything to…

Hi @Jack Mason and @Manoj Rana, In the event that your site is down and it's an emergency to get it back up, you can also reach out to us by phone. The phone numbers on our Contact Us page will get you to the Billing team who can help you with that issue. If any of the lines aren't working, please let me know! Shannon

Hi Sumbal, This is generally an issue with the network connection between you and the site. Your screenshot shows me that you're using the legacy editor for this page. If you refresh the page, does the issue go away when you try to save again? Can you try loading Confluence in Incognito mode so we can rule out any…

@Jary Nubla, As of this morning, the bug says it's fixed and should be working as expected. Could you confirm that? Shannon 

Hello Gary, This might be a bit tricky for us to troubleshoot this kind of issue over Community, but I will do my best to help, and raise a ticket if we need to look deeper into your site and log files. Could you tell us if the delegated directory is still active or not? It may be that it is not, and if so, the local…

Thanks, everyone. I'm in touch with the developers here to see if we can determine if this is a bug or a change in Confluence. One thing that the dev noted: On the exception, it's complaining about the missing class: com.sun.mail.imap.IMAPProvider Having a look at Confluence, it contains the jar which does provide this…

Hi Vanessa, Welcome to Atlassian Community. It's nice to have you! Could you tell me, do you happen to be on Confluence Cloud? Are the toolbars greyed out, preventing you from using them? I think you are possibly affected by the following bug: * CONFCLOUD-68168 Edit functions are grayed out in Confluence Cloud for certain…

Hi Bill, Thank you for raising this. It's been a long time but definitely not 1000 years! :D I believe I have tracked down this issue, and it's been reported here: * ATST-994 ATST Log Analyzer showing incorrect Last Occurrence dates There's no workaround at this time, but it was created the day before you raised the issue…

Hi Matt, Thank you for bringing this up. I'm not really familiar with the "SP horizontal / vertical nav item" macros that you're referring to. What do they do exactly and is this functionality provided by an add-on from a vendor on Atlassian Marketplace? For example: There are a few add-ons that come up when I…

Hello @Thor Henrik Nordvik, Thank you for bringing this up to us. The error looks like the one in this bug: * CONFSERVER-48853 java.lang.RuntimeException: names do not exist: (AO_950DC3_TC_EVENTS, ) However, this is for a much older version of Team Calendars. Can you let me know what version of Confluence and Team…

Hello Jiri, Nice to hear from you again! You can enable user access logging to obtain the IP and username of any failed login attempts. My colleague Branno does a better job of explaining this on the thread below: * Log IP and Username of every failed/successful login in Confluence Go ahead and give that a try, and let me…

Hi Samantha, Thank you for bringing this to us, and welcome to Atlassian Community. I remember I ran into this issue a while back, on this thread: * "Include Page" macro appears to be buggy? Purple is a new color for the status macro, so it was not an available option in the old editor's version of the status macro. For…

Hi there, @Test Automation {Appfire}, Thank you for bringing this up to us. I'm really not sure about that, but I would recommend raising the same question with one of our Developer Resources as those might be the experts on this topic you are looking for. If you do find out, please follow-up here as well, in case anyone…

Hi Dallas, I'm sorry you've been having problems getting the Confluence search to work right. Could you show me what your search term is, and an example of a few of the files you're expecting to find? You can include a screenshot here of your search if you think it will help. I'd also like to know your Confluence version…

Hi Juned, I'd love to try and help you with this. Could you let me know what Webinar you're referring to? I found that there was a webinar concerning Jira and security on the 28th, maybe that's the one you want? * Atlassian University Live: Is Your Jira Instance Secure? If so, Ben has linked a link to watch the recording…

Pawel, Welcome to Atlassian Community. It's nice to meet you. Could you let us know more about these dependencies and how they will work on Confluence? When you first described your requirements, it reminds me of the Excerpt Macro which you can use surrounding data you want to repeat on another page, using the Excerpt…

Hi @maker, Happy to look into this with you. I believe you're referring to this thread, that shares the same title as yours. Is that right? * Export pages/space to HTML - inter page links are created in two different ways From my understanding, the issue is that when you export a space to HTML, some internal links are…

Hello @pavlikovskyi, I understand you're having trouble accessing your Macro Browser menu. Are you the only person having this problem on your site at the moment, or are others noticing too? I recommend that you have a look at the log files; that will give you an idea as to why it's timing out. You can start taking a look…

Hello Dan, Thanks for bringing this to us. Happy to help figure out what's going on here. I just have a few questions for you! * Does this occur with any Excel document on any page in Confluence? * Do you have the same issue with Word and Powerpoint documents too? * Are all users able to replicate the problem across…

Jary, Yes, there's two different editors now, and the Legacy one has the Publish button on the bottom instead. of the top. There's a brand-new bug reported that sounds like what you are struggling with now: * CONFCLOUD-69212 Cannot create a page using custom page templates for space I can tell you that we've now escalated…

Hello @marshawnm, Welcome to Atlassian Community! It's nice to meet you. Could you let me know a little more about how your site was originally deployed? I assume you're using the Windows file share as a place to store your home directory and other files? This setup should work fine, because as long as Confluence has the…

Hi Meghandand, Thank you for getting in touch. You can try Richard's suggestion, and if you have any trouble, I would recommend either raising a new question, or creating a support ticket if you have a support license. The reason being is that the original question here is a lot older, so the rest of the Community might…

Hi Colin, Welcome to Atlassian Community! It's nice to meet you. The Code macro has replaced the original Code Block macro. The Code Block Macro was the one that has the ability to collapse, the Code macro does not. The feature request I shared with Mat earlier would hopefully include a collapsible option for the new Code…