Shannon S Atlassian Team

Hi there, Thank you for reporting this. I had gotten in touch with our dev team last week, and they did note it was a known issue, but I was trying to find the public thread for you. Thank you for letting me know it's resolved for you now. If I get any details back from them regarding this issue, I'll let you know. Shannon

Hi there, Apologies for not replying on Thursday. I see now that you are in touch with the engineer, so please let them know the above details if you have not already. Just follow-up here when your issue is resolved to let us know what the problem was. Shannon

You're welcome, Marianne. I hope that it's helpful. Take care, and let us know if you have any follow-up questions. Regards, Shannon

Hi there, Unfortunately, it's not possible to send an entire log file via Community. I recommend pasting only the relevant stack trace, or you can paste it somewhere like Pastebin and its alternatives. Let me know if you have any trouble! Shannon

I'm happy to hear that! Glad we could help. Take care, and have a pleasant rest of your week. Shannon

@Dailin Garcia Young, According to the bug I linked, the fix is as of version 7.3.2. The fix only applies to new content. Existing content must be re-saved in order to correct the issue. Let me know if you have any trouble. Shannon 

Hi Pietro, So sorry about that. The goal was to rework and simplify the new editor, but unfortunately a lot of features were removed as a result of this, for multiple reasons. You can think of the new editor like a new product. Any features that aren't included, we are currently logging as feature requests. Any features…

Thanks, Jeff. I've left a comment on there for Suba, but I'll be watching the case so we can get this thread updated once it's resolved. Thank you again and take care, Shannon

Hi Andrew, Thank you for confirming that! Take care, and have a pleasant weekend. Regards, Shannon

Hi there, Thank you for following up. Per the article Working with Confluence logs. You can follow the indexing by looking at your Confluence log. You will be able to find your Confluence log file using the information from that article which I am including below: This section describes Confluence's default logging…

Hi Matt, There's no limitation about not installing Confluence on the same server. I'm not sure why else it might not be working for you. Were you able to raise a ticket with the Customer Advocates team to get your license key working? Regards, Shannon

Hi there, Thank you for bringing this to us. You can try first that your network allows WebSockets by running this test online: * https://websocketstest.com/ Mostly this issue is a network issue, so you can also speak to your network administrator and make sure that the cause is not due to a firewall , VPN, or proxy.…

Hello Carlos, I'm afraid that wouldn't be possible without the use of a User Macro, which is not available in Confluence Cloud. Refer to our Functional Differences in Confluence Cloud for more information on that. My recommendation would be to develop that externally using an HTML page, and instead load that page using the…

Hi there, I re-read your response from yesterday, and I think what you were saying is that you feel that every time you are adding a new document, you have to run re-index. This shouldn't be the case; Confluence indexes on its own regularly. However, by triggering your full reindex, you'll be able to see in your error logs…

Hello there, Thank you for contacting us about this. Have you still been encountering that issue as of today? If so, I would recommend that you contact the Support Team directly. Then we'll be able to see what's going on when you login so we can determine why you can't access your Confluence content. Thanks again, and take…

Hi Mike, Thank you for following-up. That might vary depending on the Cloud site itself, and unfortunately I can't give you specific information about it due to that reason. I would recommend contacting Cloud Support directly, so they can let you know if they have any specific information about your site. Thank you for…

Hello Joel, Welcome to Atlassian Community. It's nice to meet you. That error is caused by one of the causes mentioned in the page: * Confluence does not start due to Spring Application context has not been set. While going over the list of causes, please be aware that one of those will be related to the same problem you…

Hi there, Welcome to Atlassian Community. It's nice to meet you! I saw this in the past that there was just some issue the way the license key was copied and pasted, you can try from my.atlassian.com. If that doesn't help, you're really struggling, you can contact the Customer Advocates team regarding your licensing issue.…

Hi there, Welcome to Atlassian Community. It's nice to meet you. This might be a network issue that you're encountering, or a performance issue. It's hard to say for sure. When it's happening you can speak to your network admins and see if they can detect anything, or you can generate a HAR file and review that to see what…

Hello Abhishek, Welcome to Atlassian Community! It's nice to meet you. I believe you might have been running into this issue: * CONFCLOUD-69212 Cannot create a page using custom page templates for space There was an issue where you wouldn't be able to use custom page templates with the Create from Template macro. This…

Hi Jeff, Thank you for raising this with us. It looks like it could be a new bug. Could you please raise a ticket with our Support Team, so we can have a look at your error logs and create a new bug if needed? Thank you for your help! Regards, Shannon 

Hello Pietro, Welcome to Atlassian Community. It's nice to meet you! In the new Confluence editor, there's no longer a Show as Link option when adding attachments. We're tracking the missing features that are no longer included in the new editor on the page below: * The Confluence Cloud Editor Roadmap The feature…

Hello Asaf, Welcome to Atlassian Community. It's nice to meet you! The article you linked is for Confluence Server version 6.10 specifically. Is this the version of Confluence you are running, or do you have a Cloud site, which is what I see according to the question you raised. If you're on Confluence Cloud, then you have…

Hello @Iuliana Burgi Jurj, Thank you for raising this with us. I'm not familiar with the Excel export feature you speak of. You can export Confluence content using Word, PDF, HTML, and XML, but not Excel. These exports include the content of Confluence, but won't include a list of users and their products, like you're…

Hello, Reindexing will index every single document that is currently on the site. This is what you need to do to fix your issue. You will want to do this during maintenance hours, because it can take some time, especially for large instances. I'm not sure I understand your reply regarding every document needing to be…

Hello, The errors you're encountering there are all asking you to reindex the content indices from scratch as a resolution, so I would recommend that you perform that reindex again right now. Make sure your Confluence server has been completely shut down, and then run the steps on the article that is linked in those error…

Hi Dan, Thank you for letting me know you were able to solve it! Glad to hear. :) Take care, and have a pleasant rest of your week. Shannon

You're welcome, Mario! I'm sorry that I didn't have better news for you. Take care, and have a pleasant rest of your week. Shannon

Hi there, Thank you for confirming you were able to resolve the issue. Take care, and have a pleasant rest of your week. Regards, Shannon

No worries, Lakshmi! I will move this question over to the Jira collection and have one of my colleagues help you out there. Thank you for your understanding! Shannon