Shannon S Atlassian Team

Hi Kim, Thank you for following-up on this. If this stopped working for you in the last few days, this might be a different cause and not the same as Teresa's, since this was back in 2018. I'm really not familiar with the app Snagit, as I generally get my screenshots using the built-in functionality of macOS. You'll need…

Hello Jay, Welcome to Atlassian Community, and thank you for raising this question. It's a good question, and there was recently another thread asking about this, which has some useful information: * What is your best way to have a calendar without a calendar feature? There's a bit in our Calendar FAQ that they refer to:…

Hi Cory, Welcome to Atlassian Community! It's nice to meet you. I found a case where another person was having this same error with Cloud and the google Drive for Confluence (Official) add-on. They were able to resolve the issue. Our engineer had asked them about clearing their cookies and cache in the browser to resolve…

Hi Valerian, The thank you for raising this with us. Are the users just clicking on the label at the bottom of the page, or are you using the Content by Label macro? Secondly, can you tell me if the pages that share that label are all from the same space as the one linked in Jira Service Desk? They will need to be, or else…

Hi Andreas, The email from my example was a marketing email, and so the same email would have gone out to everyone. It does not include any site-specific information. If your users received an email that contained confidential information that they weren't supposed to receive, then we would need to see that email. In that…

Hello Oliver, Thank you for tagging me on this! That issue tends to be related to a network issue. Are you having the same issue outside of Citrix, and from multiple network locations, and from various browsers (e.g. Chrome, Firefox, Safari)? You'll want to rule out that the Citrix Workspace isn't the cause of the issue,…

Hello @[deleted], Thank you for following-up with us! If you're the site admin, you can contact the Support team regarding this, and we can have a look at your logs for you. If you're the admin of a Starter license site or otherwise not eligible for support via the portal, you can still raise a new question with us in…

Hi there, Thank you for confirming! Glad it was resolved for you. I'll go ahead and include this link for the future, if anyone else is encountering issues, here's how they can check for problems connecting to UPM, including if it's blocked their network: * Problems Connecting to the Atlassian Marketplace Again, glad to…

Hi @fengxuanli, Thank you for following up on this thread. I see that your Confluence site is a paid Cloud site, so please Contact Support Directly so we can help you with that. Note, for anyone who comes across this and has the same issue and is on a paid Cloud site, you can contact support directly using the link above.…

Hi Yong Hu, Thank you for everything you've provided so far. I'm raising a ticket now with our internal team. Check your email and someone should be in touch with you shortly. Once resolved, we can update this thread so it will help other users if they experience the same issue. Regards, Shannon

Hi Bryan, Thank you for confirming that. I investigated this, and I saw one example of another Server user having the issue, but their support ticket timed out and so we weren't able to get any more information on this. My recommendation would be to raise a ticket with the Server Support team so we can have a look, attempt…

Hi @Nar Kumar C_ - Narva Software, The error itself is caused by something interrupting the install process of an add-on, so it can also happen naturally. I agree with you that it seems like it's happening a lot, so I've been looking into this more on my end. I'll let you know whatever information I find, or if we raise a…

Hello @AKBAR, The change still applies, you shouldn't be able to display more than 5000 issues on a board. If you're not returning the correct issues per your filter, I recommend raising a new question so we can help you with that! Otherwise, by replying on an older thread, a lot of people won't see your question and be…

Julio, According to the documentation that Kesha shared: IP allowlisting is available with Premium plans for Jira Software, Jira Service Desk, and Confluence. Learn more about Jira Cloud plans and Confluence Cloud plans. IP allowlisting is currently in a beta state. Therefore, I believe this will be a premium-only feature.…

Hi @mohammed, We'll need to get a look at your site's logs in order to be able to see what the problem is. Could you have your site admin get in touch with us so we can have a look at that? Thank you! Shannon 

Hi Bryan, This was on Cloud? Could you tell me what was the special character that broke it? I can look into this more, but the original question was about Cloud and you mentioned a reverse proxy so I wanted to be sure of your version. Thank you! Regards, Shannon

You're welcome, Greg! Happy to hear it worked. Take care, and have a pleasant weekend. Regards, Shannon

Hello Michael, From your example, it looks like you're on our new editor, which I mentioned doesn't yet have this feature. You'll need to create a new page using the Legacy editor page template. If you do not have this template, you'll need to contact Support to have it enabled for your site. Regarding the screenshot you…

Hi @Ghanshyam Joshi, Hope you are doing well. I was curious if you ever found a solution to this? If so, I'm interested to hear what it was! Regards, Shannon 

Hello @"NEWSCRIPTALERT("1HELLO"1)/SCRIPT, If you weren't able to find a solution to this, I would recommend that you raise the question with our Developer community, which you can find on our Developer Resources page. There, the community is more focused on developing for Atlassian products, rather than basic use. Take…

Hello Francoise, I just came across your question and I noticed that we didn't get an answer for you regarding your requirement. From what I understand, you want something similar that the Excerpt Include Macro provides, except that you want the content not to be updated when the page is updated. You want to display a…

Hi @Nicolaj Hvid, Are you still having a problem with your Activity Stream Gadget? If so, you can provide an example of your current macro settings, as Darryl asked previously, so we can see what the issue might be. If you were able to resolve it, please let us know, so it can help other people in the future if they have…

First of all, @Darryl St. Pierre thank you for providing the answer on this. @Ian Bailey, this the bug that Darryl linked (CONFCLOUD-68319) has since been resolved. Are you still encountering this problem at this time? Regards, Shannon

Hi @Lisa Giannini, Could you tell me if you're still having the same issue today? I'm testing this on my end as well, but I experience the same behavior as @Darryl St. Pierre. If you'd still like to look into this, please let me know your browser and version and if any of the users on your site are able to replicate this.…

Hi, @AutoPlant Systems, I am just curious if you were able to resolve this on your end. If so, could you let us know what the issue was? It can help other users in the future, if they're having the same problem. Regards, Shannon

Hello, Meg! Hope you are well. I was wondering if you could let me know if you were able to resolve this issue? I see that you didn't raise a ticket with the support team, so I was curious to see if you resolved it on your end, and what the issue was. Thank you, Shannon

Hi @Carl Sankey, I agree with @Darryl St. Pierre in that it seems like it might be something in your browser which is blocking you from creating a page, or an incompatibility. I recommend that you get in touch with your Confluence site admin and report this to them. They will be able to help you test this locally, and…

@Dan Winkler Thank you for providing the answer on this! @Christian_Hahn, I'm happy to tell you that recently this feature has moved into In Progress status, and it's something we're actively working on to bring to Confluence in the future. The feature is still possible in the legacy editor. If you need to create pages…

Hello Devin, I hope you are doing well. I've just come across your question. I noticed it was left unanswered, so I was hoping i could help you out with this. If it's still an issue you're having, could you help by providing some additional information? I understand that you're using the Children Display Macro to create a…

Hello Lesley, Hope you are doing well. I came across your question today, and although you asked this several months ago, I was curious if you were still having this issue. I'd like to know more about it. If it's still something you'd like to look into, could you tell me if your engineering team noticed this issue was more…