Shannon S Atlassian Team

Hello, Community! I'm including an update on this case, in case anyone is having a similar issue. When we had a look at the logs, we discovered that the Confluence site import was being applied to a Cloud site which included both Jira and Confluence. Referring to: Migrate a Confluence Cloud Site to an Existing Cloud Site,…

Hello Vladimir, My apologies for the delay in responding to you on this. Our Community is largely English-speaking, so many people who do not understand Russian weren't able to answer your question. I've translated to English, and from what I understand, you want to know how to create a placeholder - or an undefined page.…

Hello Frank, Thank you for pointing me to this question! Per the question, Confluence : date picker format, the format of date picker is solely based on the language you have set in Confluence. It is not expected that modifying the Confluence date format would change this. In the past, we've had both a bug and a feature…

Hello, Scott, Firstly, welcome to Atlassian Community! It's nice to have you join us. Regarding the last modified field, it's not possible at the moment to display that in the Page Properties Report. This has been logged as a feature request in the past, and it seems to be a very popular request: * CONFCLOUD-29153 Extend…

Hello @Felix Vogler, Thank you so much for your patience while I tracked this information down. * The cookie browser-metrics-journey is related to the browser-metrics frontend library. This cookie measures transition time between various pages. The information can then be used for profiling and measuring performance. We…

Hi Roei, There is no need to convert .docx files to .doc. You can import .docx files directly into Confluence. Daniel was reporting an issue with importing Word documents into Confluence. I asked Daniel to test converting from .docx to .doc as a troubleshooting step only. If you are having an issue importing .docx files, I…

Note: If you are experiencing this issue: * If you are a Cloud Free administrator, please make sure to create a new question on Community and reference this issue. By updating an old thread, your response might not be seen by our team. By creating a new thread, this will ensure that we see your request. We will be able to…

Hi @Nar Kumar C_ - Narva Software, I created the ticket for you now under your email address. Check your email and you should be able to see that now. Let me know if you aren't able to find that! Take care, Shannon

Hello, Thank you for sharing those screenshots. It does look that the issue is in Jira, rather than Confluence. I'll go ahead and move this over to the Jira collection where my colleagues will be able to assist you further. Regards, Shannon

Hello Andreas, Thank you for contacting us about this. We had a recent promotional email that went out with that subject line: Is this the email that your users received? If so, they can unsubscribe from marketing emails at the bottom of the email, or by going to Email Preferences on id.atlassian.com: * Click your profile…

Hi Corin, Thank you for reporting this to us. To confirm, you edited an existing template to add text variables, and now you're getting an error message "Failed to get macro details". Is that right? Do you see that error message where the variable is supposed to display? You can share a screenshot of the problem, if you…

Hi Daryl, Thank you for clarifying, and no worries! Glad your admin will be able to reach out to support in order to get it enabled for your site. Regarding your 2nd question, I'm not sure I understand what you're asking. Avinoam's comment on the feature request CONFCLOUD-67183 is the same one made on several feature…

Hi Deepak, No worries! Let me know how that goes, and if you have any questions at all. Regards, Shannon

Hi @ruslans.klimovs, That's great! Happy to hear it's working for you. Take care, and have a pleasant rest of your week. Regards, Shannon 

Hi @Neo Bradley, Looks like the team was able to delete the long-running task for you, and you were able to confirm the issue was resolved. Glad to hear! Take care, and have a pleasant rest of your week. Regards, Shannon

Hello @chris, Apologies for not following up last week! In response to your question: Why on earth can't you just re-enable the old editor for everyone and be done with it? Why do some customers, like me, have it removed from my templates? Why does the blog article suggest that for some users there are technical reasons…

Hello @[deleted], Thank you for reporting this. It looks like you might be running into this bug: * CONFCLOUD-66601 Gadgets are not being displayed correctly on the new editor In this case, Jira gadgets aren't completely loading on pages using the new editor. Have a look at that and let me know if that's the bug you've run…

Hi Owen, Great news! Thank you for the quick follow-up! Shannon

Hi RL, Thank you for confirming that you were able to raise a support ticket. I tried to find the ticket associated with your email or Cloud domain, but I wasn't able to. I just wanted to watch the case and see how it's resolved, but if you can just share with us at the end what the issue was, it will help others in the…

Hi Umit, Thank you for providing the example. It looks like you're using a theme from Scroll Viewport in order to generate that page, so it's not using the built-in Confluence search. Could you test this without the Scroll Viewport page, possibly on your staging instance, and let me know if you still have the problem…

Hello Daryl, I believe there is some confusion here, so I want to clarify that. Your original question was asking about the new 3rd generation toolbar, which is the white navigation bar at the top of the screen. This is vs the older 2nd generation navigation, which is the view with the blue sidebar on the left. The toolbar…

Hello @ruslans.klimovs, Happy to help you begin using your Mind Maps add-on. I had a look at the vendor's documentation, and it appears that Mind Maps are a macro that you add on a page: See Adding a Mind Map to a Confluence Page. Therefore, there won't be a Mind Map template that you're looking for. You just need to…

Hello! Happy to help you with this. Could you let me know more about the issue? Your question is in the Confluence collection, but you mentioned that you're creating a project, which is a feature of Jira. Could you confirm with me exactly what you're trying to do? Could you share a screenshot of the problem? It will also…

Hello @Sanjeev Naik, Welcome to Atlassian Community. It's nice to meet you! You can find information about the Confluence Cloud REST API from our Developer site below: * Confluence Cloud REST API The information that you need to build that query can be found there. If you have any questions or issues with specific queries,…

Hi @Rob Levy, Welcome to Atlassian Community. It's nice to have you join us! I'm sorry to hear about the problems you're having with the Jira Issues Macro. Is it only this specific filter or amount of results that's causing the issue? Are you able to display other filters with fewer results? I would recommend that you…

Hello Duncan, Thank you for contacting us about this. When you converted the page to the new editor, you used this procedure, is that right? * Convert pages to the new editor Once you convert, it shows you how the page will look, and you don't have to keep the new look until you click publish. Did you already click publish…

Hello @Xi Wang, Thank you for reporting this issue to us, and welcome to Atlassian Community. It's nice to meet you. I'm aware that we had an incident earlier this week that might have caused that. Are you still having the issue now? In the future, if you run into any errors like this, I recommend that you report them to…

Hello Cailee, Welcome to Atlassian Community. Thank you for reporting this. We'll need to take have access to your Cloud site in order to troubleshoot and correct the issue. To do that, you'll need to report the issue to one of your site administrators. They have the ability to report the issue in a support case so we can…

Hello @Deepak Nagaraj, Welcome to Atlassian Community! It's nice to have you join us. From what I understand, you have a Confluence Server site, which you have connected to a Jira Cloud site. Right now, you're trying to use the Jira Issues Macro to display filter results in Confluence Server. Is that right? Could you let…

Hello Michael, Happy you like the table toolbar in our editor! You'll see this menu if you add a table to a page when using the legacy editor. If you select the Insert Table option from your editor menu, you'll be able to insert a table which will include that toolbar. After inserting the table: Note that this feature is…