Shannon S Atlassian Team

Hello Patricia, Are you by any chance on Confluence Cloud rather than Server? If so, you can create a support ticket with us and we'll be able to help you with that. If you are on Server but simply not a sysadmin, then you can request your sysadmin to make the change. Kind Regards, Shannon

Hello Samarth, You may be able to accomplish this using the Excerpt Include Macro in Confluence. This allows you to include part of a page in another page in Confluence. Have a look at that documentation and let us know if you have any questions! Kind Regards, Shannon

Hello Mudassar, In your JIRA Service Desk Portal, you can link it to the particular space in Confluence where these documents are stored. See Serving Customers with a Knowledge Base for more information. Start at Viewing access for details on how to select the permissions you require for your Service Desk Customers. With…

Hello Miguel, Do you need your anonymous users to browse questions only, or will they also need to ask and answer them? Currently, in CONFSERVER-51768 there is a feature request to consider anonymous users for answering and asking questions, but browsing should be currently possible. Can you please confirm? Kind Regards,…

Hello Mike, There is currently a known bug in Confluence where the attachment thumbnails are not displaying when viewing the page itself: - CONFSERVER-40609 However, when viewing the preview of the macro in edit mode, you will be able to see the thumbnail. To workaround this issue, you can click the Preview button below…

Hi Iain, Unfortunately, it is not possible to configure the instance to send invites via another SMTP server or routed to the administrator. To resolve this, you will need to request that your mail server admins whitelist the emails that are coming from the server so your users are able to accept their invitation and…

Hello! A few users are recently experiencing the same error in another Community Question. I've laid out a few troubleshooting steps there if you can take a look and verify. This can be caused by a firewall or reverse proxy preventing the connection between the two applications or an invalid URL, so please have a look and…

Hello Nicholas, One of your fellow users has raised the same query in another Community Question and I've gotten the conversation started there if you would like to have a look. Let us know if you have any further questions! Kind Regards, Shannon

Hello John, This error can sometimes occur if the URL doesn't match the Base URL, or if you have a reverse proxy or firewall preventing the connection. You can refer to the Resolution section from the following article, How to troubleshoot The following URL does not specify a valid Crowd User Management REST service for…

Hello Patricia, In order to change the Indexing Language in Confluence: * Choose the cog icon, then choose General Configuration under Confluence Administration. * Choose General Configuration in the left-hand panel. * Choose Edit. * Select the Indexing Language from the drop-down list in the Formatting and International…

Hello Christian, Can you expand a bit on the troubles you are having in your case with the German umlauts? You may find the following article helpful in troubleshooting your issue if you haven't already reviewed it: - Troubleshooting Character Encodings Please feel free to review that article and let us know if you have…

Hello Sumesh, Since Confluence doesn't modify the way that the Google Slides are displayed, my recommendation would be to make a copy of the document, and ensure that you only include the slides you want to be displayed in your Confluence page. This way, the slide you want users to see first will be displayed first,…

Hello Joanne, In order to correct the SSL error you're experiencing, have a look at this article: - Unable to Connect to SSL Services due to PKIX Path Building Failed I cannot say for sure if that is what is causing your performance issues, but please give that a try and let us know how it goes and we can proceed from…

Hello Casey, The title in Confluence will only wrap once it reaches the end of the browser window. For your usage case, I would recommend that you create separate pages. For example, create a parent page called App Name - Version 1.0.0 that would be the primary page for this release version, and then create a child page…

Hello Anju, Can you let us know which page activity you're referring to? Are you interested in the page history, or the Space Activity? When exporting a page as PDF/Word document, it's not possible to include the page history. When exporting the entire space to XML, only then is that content included. Let us know if you…

Hello James, Can you let us know if you're using a Marketplace add-on for reporting in Confluence, and if so, which one? Thank you! Kind Regards, Shannon

Hi Patricia, You're welcome! If you found the answer helpful, please feel free to accept it, as it will help other members of our community. Kind Regards, Shannon

Hello Patricia, Thank you for your question. I'm going to reply in English so we can reach more users on this platform. What you are asking is not currently possible, but we do have a feature request for this: - JSDCLOUD-4292 You can vote on this issue to help show the developers you are interested in the feature and watch…

Hello, Julio, Shannon from the Cloud team, here. My recommendation is that you create a ticket with the Cloud Support team and include there your domain name and DNS provider, and we can look into this for you. The format provided seems correct, so we have to look into the next steps to do with your DNS provider. Thank you…

Hello Emily, Great! Thank you for confirming that. Felipe will certainly have you sorted out. Take care! Kind Regards, Shannon Atlassian Support

Hi Emily, Shannon from the Cloud team, here! I have access to the mail logs so I can search for a specific email address that isn't receiving notifications and see why. You'll need to raise a case at support.atlassian.com. Can you let me know if you've done that then I can have a look for you? Thank you! Kind Regards,…

Hi, Jeremy! Shannon from the Cloud team, here. Would you mind raising a request in our queue with the URL of your instance, and I can have a look at your log files to see what the problem might be? Once you've created the ticket just let me know and I can have a look and follow-up with you on the case. Kind Regards,…

Hi there, Vittal. Currently, the ticket is a feature request, meaning that we will gather information on the requirement for it and come up with a plan as to whether or not it will be implemented. So this means there is currently no timeline as to when that may be in production. If you are interested in learning more about…

Hello Vittal, I understand you'd like to use the JIRA Mobile App to use with a JIRA Server instance. Is this correct? Unfortunately, our mobile apps do currently require an Atlassian Cloud instance. However, we have an active feature request where we are gathering interest. You can view this at JRASERVER-46149. To help…

Hello there, Karim. I'm sorry to hear it didn't work out. Myself, I love to use Apple betas a lot, and I've seen this problem in the past. In this case, I would usually wait until the problem is fixed in future releases of the iOS, or, if the application is mission-critical, I would roll-back the update to the last stable…

Hello Mireille, * The main requirement is that your Confluence Server application is completely up-to-date. A migration to Cloud should only be done with the most recent version of Confluence. * You will also want to make sure the data on your Confluence Server instance is small enough that it will successfully migrate to…

Hello Karim, I recommend that you completely restart your iPhone, and then see if you're able to launch the apps. If this does not work, then you can uninstall and then re-install the apps, and this should correct the problem. Let me know how it goes! Kind Regards, Shannon Atlassian Support

This article was created this year, but future users may find this helpful: https://confluence.atlassian.com/display/CONFKB/How+to+create+ttc+family+font+file Shannon Mackie Atlassian support

Kay, I recommend opening a ticket at https://support.atlassian.com so we can determine why you might not be receiving notifications. Describe which notifications you are expecting and we can investigate and see what the problem might be. Thank you, Shannon

Hello Stefan, It may be that you have run into this bug: https://jira.atlassian.com/browse/TEAMCAL-4008 We do expect a fix to be released sometime next week. Kind Regards, Shannon Atlassian Cloud Support