Comments
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Hello, This can be a result of the userkey changing in the new instance. You can try to use my fix here: https://confluence.atlassian.com/display/CONFKB/User+mentions+appear+as+Broken+link+after+XML+import Shannon
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Maggie, Is it possible your user does not have access to view the newly created project? If this is not the case, please feel free to open a support ticket and we can look into it for you. Shannon
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Hello John, It's currently not possible to disable document preview within a Confluence Cloud site. I see you have already contacted support, so hopefully we are able to resolve your issue for you. Take care, Shannon Note for other users, if you have run into any issues with Document Preview, please contact support and we…
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Hello AyJay, I have responded to your ticket with us, but this does appear to be a known bug: https://jira.atlassian.com/browse/JRA-40935 Any users that are effected by this issue should vote to help show how many clients are affected by the problem. Thank you for your help, Shannon
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And this is my answer!!
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This has occurred more recently due to incompatible plugins, especially the Adaptavist Rate Macro: https://confluence.atlassian.com/display/CONFKB/Default+Macro+Metadata+Provider+Plugin+Disabled+After+Upgrade
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Dan, As Nic stated, you can report issues on behalf of another person, but not comment. So if you'd like us to take a look at your instance please report an issue at https://support.atlassian.com, and we can verify if the user did indeed comment at one point. We do not generally recommend deleting users from JIRA, but…
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Hello Jesse! I have answered on your support ticket, but am including this information for customers that will come across this in the future. According to our article on Getting Agile Ready with Atlassian OnDemand: * JIRA permissions — Your users need to have the following permissions: * * Creating/Linking pages to an…
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Evelin, Is your Confluence instance also tied to another application, such as JIRA? The problem could be the one stated in this article: https://confluence.atlassian.com/display/CONFKB/Logging+into+Another+Atlassian+Application+Logs+Me+Out+of+Confluence If you continue to have issues, and the problem is replicable across…
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Hello, Jan and Grant!It appears there are already a few requests in jira.atlassian.com for similar suggestions:https://jira.atlassian.com/browse/CONF-34510https://jira.atlassian.com/browse/CONF-36602You can vote on these to show your interest in having them applied, as well as provide your feedback directly on those…
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Hello Audrey, For more information on Nic's answer, please see Language Support for Applications. You can either Set the Default Language, or users can Choose a Language in JIRA. Regards, Shannon
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Hello Nikolay, The Upload add-on button is on the top-right hand corner of the Manage Add-ons screen. If you do not have this please contact our support team to make a ticket.
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What version of Confluence are you using? If you're not using Confluence 5.3.* there's a link at the top that says "Documentation for Confluence OnDemand and earlier versions of Confluence is available too." Then you can just click on "earlier versions" and find the instructions for your version.
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Hello Nikolay! You can install a language pack manually by following the *Installing a Language Pack Manually* instructions from this page: https://confluence.atlassian.com/display/DOC/Installing+a+Language+Pack
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You might be running into a recent bug we have as well. If you run out of ideas, please create a support ticket and we can correct the issue for you.
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Sarah, I have not heard of that specific compatibility issue, but it may be due to certain Internet Explorer Security settings. Generally users with IE 9 are using it for security reasons within their company. If they can replicate the problem on separate machines outside of their work network, then could you create a…
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Hi Mihai, Your confluence.cfg.xml file should be located in your Confluence Home Directory. See this article for more information: https://confluence.atlassian.com/display/CONFKB/How+to+generate+a+new+confluence.cfg.xml Shannon
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Hello, Vitaliy! In order to upgrade your instance from 2.10.3, you will need to do incremental upgrades. You will want to do the following steps, (first on a test instance to be sure everything goes smoothly.) * Upgrade manually from 2.10.3 to 3.5.17. * Upgrade normally from 3.5.17 to 5.0.3. * Upgrade normally from 5.0.3…
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Hello Yutaro Tanaka, Thank you for bringing this to our attention. It may have just been a typo. All of our translations come through https://translations.atlassian.com, so please feel free to submit translation improvements: https://translations.atlassian.com/dashboard/translate?lang=ja_JP You can even correct it and then…
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Hello, Bruno, I have created a Feature Request for this: https://jira.atlassian.com/browse/CLOUD-7770 Please vote on it to show the developers you wish to see this implemented. Commenting directly on the issue will provide your feedback directly to the team. You can also follow the request to be updated if there are any…
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I have also created a feature request to correct the issue with truncated space names: https://jira.atlassian.com/browse/CONF-39820 Shannon
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Hi Bruno, As I discussed in our emails, it is in fact based on popular spaces, as is hinted on the blog post: https://confluence.atlassian.com/cloud/1-november-2015-to-7-november-2015-785459990.html For users visiting this publicly, I've created a feature request to be able to create your own list:…
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Devang, This is in reference to a specific Atlassian Cloud Domain. If you're trying to sign up on that instance, please contact the administrator. If you are the administrator, please create a support ticket at https://support.atlassian.com, and we'll be happy to help. Take care, Shannon
