Shannon S Atlassian Team

Hi May, I tested this with my own instance and it does appear the the Navigation Map Macro does not show pages in the archived space. Can you let us know what version of Confluence Server or Cloud you are using so we can compare this with a similar version? Thank you! Kind Regards, Shannon

Hi Susi! You can create a robots.txt file and place it on your server. Have a look at the instructions from this previous Community post. Let us know if you have any trouble! Kind Regards, Shannon

Hello Rajeev, In migrating the database, did you follow the documentation on Migrating to Another Database? I'd recommend having a look at that to make sure there's nothing you didn't miss. If not, can you provide a few of the error lines from your startup messages so we can have a look? Kind Regards, Shannon

Hi Thomas, Can you let me know, does it occur for all users and on multiple browsers, and multiple workstations? Is the user logged out after this error occurs? I have another user that was able to resolve the issue by changing the directives in vhosts container following this article: Using Apache with Mod Proxy So you…

Hi Kiran, Thank you for letting me know that! I haven't personally tried out Bob's plugin so I was unaware. Your vote helps us to properly prioritize the request, so thank you again! Kind Regards, Shannon

Tony, It's likely that this issue is so long-standing due to the fact that it is a cosmectic issue and there is currently a workaround. This would account for the problem being lower on the priority of our development team. You can help by voting on the issue as I mentioned as well as commenting, as I see you have done.…

Hi Tony, Thank you for all your help. I've discovered it is related to the following bug: * CONFCLOUD-32053 I'm linking back to this question on the bug, but please also provide a vote since it helps us keep track of the number of users who are running into the issue, which helps us prioritize. You can also watch the case…

Hananya, A priority of a bug gets set via our Bug Fixing Policy. When a bug is first created, the priority is usually set to low and is raised by the development team depending on the votes and comments as well as the severity of the bug. Let me know if this is clear or if you have any questions! Kind Regards, Shannon

Hananya, Thank you for confirming that. In that case, you are indeed affected by the bug. Please add a vote to the issue as it helps us keep track of the number of users who have run into this problem and help prioritize our efforts. At this time, there is no workaround, so go ahead and watch that case so we can update you…

Hi Hananya, Can you please confirm the version of Confluence Server or Cloud that you are using? I'm aware of an issue in Cloud (CONFCLOUD-56300) where indentations are being stripped, and I want to see if the two are related. Kind Regards, Shannon

Hello Ofer, It's not yet possible to ask (or even answer) questions via email, but we have feature requests for this: * CONFSERVER-51771 - Ask a question by email * CONFSERVER-51755 - Answer a question by email Please add your vote to the above requests and watch the cases in order to be updated when there is any progress.…

Hi Sebastian, I recommend first going over the following article: The Text in a PowerPoint, Excel or Word Document is Missing or Looks Different when Using the Viewfile Macro. This will help first rule out any font issues in displaying the PowerPoint. If you continue to have issues please let us know and we can take the…

Hi Paige, Can you confirm the browser and version you are using when you attempt to copy and page images? We currently have a bug concerning Firefox and this behavior: - CONFCLOUD-56272 We are not experiencing the issue in Chrome, so can you confirm if you're able to copy and paste images in Chrome? Thank you! Kind…

Tony, Thank you! For clarification, are you using American or UK English? I tested using UK English. Additionally, are you able to replicate the problem in another email client besides Outlook? I believe that Outlook might be the cause of the missing letter. Kind Regards, Shannon

Lynne, Sorry about that! I've created a feature request here: * CONFSERVER-53202 When you write to the developers, if they let you know a way to modify it directly in the code, please feel free to post your answer here and on the feature request, so if other users would like the same feature, they can see how to work…

Gabrielle, * In order to better answer that question, what problems are you having when adding pages? This is a common action that many people take every day in Confluence so usually there should be no issues and nothing you would need to consider. So if you can tell me what problem you're having I can tell you what might…

Hi Robert, It sounds like you want to create a list in Confluence of all tickets created by a specific client. Is this correct? To accomplish this, I would recommend creating a JIRA Issues Macro with a specific filter for the desired client. You can even restrict the page to yourself if you do not wish others to see the…

Hi Jakub, As Nic mentioned, we are trialing European data hosting for Cloud. You can sign up for the beta from our Cloud hosting infrastructure page and you will be contacted as soon as your application is reviewed and if your data can be hosted in Europe. Otherwise, your data is stored in the United States per our Cloud…

Stephen, I have confirmation from the developer the two are not directly related, and have created a new bug for the issue you discovered: - CONFCLOUD-56780 Please watch that case to be updated when there are any changes, and let me know if you have any questions! Kind Regards, Shannon

Hi Jon, We have a few more resources regarding Collaborative Editing and a reverse proxy that you may not have seen, since it's separate from the Confluence documentation on the subject. First, you'll want to have a look at CONFSERVER-46487, which mentions the following: When behind proxy, /synchrony location should have…

Hello Jiří, Thank you for letting us know you were able to determine the cause of the issue. However, if I create an Excel document with the same name, attach it to a page, and then edit in Excel using Companion App, the changes do still appear. I am just making text changes, though. Are there specific changes that do not…

Hi Max, This is not currently a feature in Confluence, but we do have a feature request for this: CONFSERVER-22869 I was able to find a few add-ons that may assist you with this if you happen to be using Confluence Server: * Comala Share It * Mail Page I would recommend you give those add-ons a try and see if they can help…

Hi Lynne, In Confluence, you should be able to select a heading row: You would find this option after creating the table. Are my examples what you're attempting to do? Kind Regards, Shannon

Shirly, Are the results containing HTML tags due to any HTML macros, or is the HTML from another source? Is there an example you're able to show us? Kind Regards, Shannon

Hi Kiran, It's not currently possible to sync Confluence spaces across instances with a Cloud instance out-of-the-box. I created a feature request for this last year, that you can vote on and follow for any updates: CONFSERVER-40456. You can have a look at Bob Swift's answer to a similar query on this older Community post.…

Hi Stephen, There appear to be issues with the Page Properties Report Macro and this has been reported in a bug ticket: CONFCLOUD-56632. For many users it wasn't loading at all, but I see that you have it loading, but formatting is not correct. I've reported this to the developers, as I want to see if this is related to…

Hi Tony, I'm trying this out with my Confluence Cloud site, but I'm not able to replicate the behavior: Can you let us know which email client you're using where you run into the problem? Are you on UK or US English? I'd like to test with both options. Thank you! Kind Regards, Shannon

Hello Gabrielle, * Before updating your site, you will want to consider a few things, including which upgrader you're using, if your add-ons are compatible with the new version, and many more. We go over this in depth at Upgrading Confluence so please take some time to review that article. * In regards to your storage,…

Hi David, By default, Confluence Questions allows search at the top of the page, and it will default to the current space, or you have the option to search all spaces: Can you let us know how the built-in option isn't working for you or if you have any questions about it? Kind Regards, Shannon

Hi Lynne, Are you referring to the look of the headings on this example? In that article, it explains how you can create a user macro in confluence with vertical headings. You could try placing your JIRA Issues macro inside a user macro like that or alter the CSS completely, and you may be able to get the result you…