Shannon S Atlassian Team

Hello Erich, There's not a way to import PDF documents as pages into Confluence. You can add them individually as attachments into a page, but another solution might be to convert them to a Word document and then import those files as pages: * Importing a Word Document Let us know if you have any questions about this! Kind…

Hi Allen, I'm looking into this issue for you but it's not clear with me which software exactly you're using as your defender. I tried searching online but came up with many results on this. Can you confirm the exact software you're using for this? Generally this is something your company's IT Administrator would be able…

Thank you! So I downloaded Office 2016 since my copy of Excel was from Office 2011. I am now running Excel 15.36 on macOS Sierra. With this combination, I created a .xlsx file. I uploaded it to my Cloud Confluence instance, embedded it into a page, and then used the Atlassian Companion app to edit it. I can confirm the…

Hi Dave, I thought about this this morning and I came to the same conclusion this is what you might have meant. :) I went ahead and created a ticket for that feature request: * CONFSERVER-53179 I've also linked it to a more prevealant feature request about listing all the resolved comments in one place so it will be seen…

Hi, Thank you for letting me know that. So to be clear, are you no longer able to replicate the behavior? Kind Regards, Shannon

Glad I could assist, Jonas! Take care and have a pleasant weekend. :) Kind Regards, Shannon

Hello Jonas, The backup script you are using does not currently work with our new Cloud platform, which you are on. Although the script is unsupported by Atlassian, the endpoint is, so we have reported this as a bug: JRACLOUD-67169 The issue right now is that from the new platform, the endpoint is not accessible from…

Thanks, Chris! Looks like it might be related to these bugs: * CONFSERVER-24581 * CONFSERVER-22898 They're both closed but there are a lot of comments that it's still a problem so I want to reopen it. Can you just first confirm if you do not specify rich text, does the issue go away? Kind Regards, Shannon

Glad you got it sorted out, David! Take care and have a pleasant weekend. Kind Regards, Shannon

Hi David, The email may or may not be sent depending on how your administrator has set up the instance. Can you confirm with us if you're on JIRA Cloud or Server, and if Server, what version are you running? Are you the current administrator, or is it another user? Thank you! Kind Regards, Shannon

Hello Andrew, Can you confirm with me, are you on the Cloud version of JIRA? I believe you may be, as the mobile app is meant to work with Cloud only, currently. If so, you will need to have your primary Billing or Technical contact reach out to the support team and request that it be disabled. We do have a feature request…

Hello Sadaf, In addition to the information that Quentin sent you, which should answer many of your concerns, I'll provide a bit more details. * Two factor authentication is not currently available for Cloud. I created a feature request some time ago to suggest adding this: ID-256. As an alternative, if you have G Suite…

Hi Valentin, Thank you for reporting this to us! This is caused by a current bug in the New Look: CONFCLOUD-56632 Please have a look through that bug ticket with information on the issue and do let us know if you have any questions! Kind Regards, Shannon

Hi Joel, Most customizations are not available at this moment per our blog on the New Navigation but you can try Refined Theme for Confluence if you want to try customizing your own theme. Please be advised that if you do opt out of the new UI now, this is a temporary opt-out, as it will be pushed to Cloud instances…

Hi Dave, On the page, when you click ... > Resolved Comments, you can see all the resolved comments including the text that it applied to. There's no need to individually reopen the comments here. Can you let us know if you're able to see the comments that way, or why this might not be efficient for you? Kind Regards,…

Chris, Oh no! Sorry for that. I hadn't even realized it was posted from you. Can you just confirm with us which version of confluence you're currently running? I saw you said it worked in 5.8.18 so I assume this means you upgraded recently? Are you in the latest version? Kind Regards, Shannon

Hi Todd, Although the feature request is a couple years old, it is currently in its initial stages of being considered. If you haven't before, you can read more information about which features we choose to implement: Implementation of New Features Policy You can still go ahead and try the workarounds I listed above, and…

Divya, You will only need to do the following now: * In the target (Test) instance, create the groups. * In the space permissions for the imported space, add the groups back. Let us know if you have any trouble. Kind Regards, Shannon

Hi Divya, Thank you for confirming the groups are in the Source instance. Can you also confirm that the groups were created in the Test Environment prior to importing the space? Kind Regards, Shannon

Sumit, Apologies, from your last message it sounded like you had already created the groups in the target instance after importing the space. In order to create the groups in Confluence, this would depend on your Confluence version, but in the latest server version you are able to do so under General Configuration >…

Hi Sumit, The groups need to exist in the target instance prior to importing the space. Otherwise they won't come along with the import. Can you confirm that you still have the issue when you create the groups first and then import the space? Kind Regards, Shannon

Hi Jiří, Per our blog, Edit attached files with the apps on your desktop, Some apps will try to change the file format when saving—from .docx to .odt for example. If the app doesn't use the same format by default and tries to change it, it'll confuse the Atlassian Companion app and the file won't automatically re-upload.…

Hi Van, Can you verify with us the name of the extension you're using? Additionally, have you already set up your server to accept logins from Google? What version of Confluence are you currently running? Thank you for your help! Kind Regards, Shannon

Hi Sumit, The groups themselves do not get migrated when you move a single Confluence Space. Are you saying those groups in the top do alreaydy exist on the target instance, but they're not showing up in the permissions? Kind Regards, Shannon

Hi Ryan, Great, thank you! Can you tell me, do the other users not have the same problem in Firefox? If you disable all add-ons in Firefox, do you have the same problem? The same when you access from another network or computer? Kind Regards, Shannon

Hi Sumit, When you migrate a space, it keeps the original permissions so if the users and groups don't exist on the new space then you might run into an issue. When you say you cannot see the groups, can you let us know what you mean by that? When you have clicked Recover Permissions you should be able to access the space…

Hi Sumit, To hop onto Stephen's answer, if you're an administrator you can Recover Space Permissions by going to the Space Permissions within Confluence. This way you'll be able to see any you don't currently have access to see in the list of spaces. Kind Regards, Shannon

Hi Ryan, Can you confirm with us the version of Firefox you're using as well as your Confluence version? Do the other users not have the same problem in Firefox? Thank you! Kind Regards, Shannon

Hi Neil, No worries! Thomas' answer is also very good as you can directly edit the page so go ahead and give them both a try and see which works best for you. Kind Regards, Shannon

You're welcome Nicolas! Thank you for your support. Kind Regards, Shannon