Shannon S Atlassian Team

Hi Paul, You'll need to add the Reopen transition to your workflow. Have a look at Configuring the customer portal - Add Transitions on how to accomplish this. Can you give that a try and let us know if you have any trouble? Kind Regards, Shannon

Hello Jochen, The only way to accomplish this would be to log in via two separate browsers. Otherwise, you could use Incognito or Private browsing, but then when you close that window, you will be logged out. Kind Regards, Shannon

Hi Katarina, You will want to install any font which supports the specific language you will be writing your content in. You'll want to ensure to install as a .ttc font rather than .ttf if you also wish to include other versions of the font, such as bold, or italics. Have a look at Create PDF in Another Language for more…

Hi Manohar, This is not currently possible, but I have created a feature request for this: * CONFSERVER-53340 Please watch and vote on the feature as this helps get more visibility per our New Features Policy. Let us know if you have any questions about this! Kind Regards, Shannon

Hi Patrick, Can you let us know where exactly on Confluence you put this CSS? Is it in a Confluence page, or is it on the overview page of a space? Thank you! Kind Regards, Shannon

Hello again, Hisamitsu Koga! You can get this via REST API in Cloud. :) Try this: https://YOURURL.atlassian.net/wiki/rest/api/space/KEY You'll find your space ID listed as "id" in what that URL returns. Try it out, and let us know if you have any trouble! Kind Regards, Shannon

Thank you, Hisamitsu Koga! I've created the following: * CONFCLOUD-57073 I've expanded the scope a bit to include other columns as well as an optional feature because I think more people would be interested in that. In the meantime, I've discovered the Space Details macro will show the administrators, but you can only…

Great! Thank you for confirming that. If you have any trouble please let us know. Kind Regards, Shannon

Hi Howard, I believe the Confluence Unused Attachments add-on could work for you if you're on Confluence Server. Alternatively, we do have a feature request for this: * CONFSERVER-16577 Have a look at this past Community question for a few more solutions that could help you. Kind Regards, Shannon

Hi Rachel, It seems like you could be running into this bug: * CONFCLOUD-45106 The requirements are as follows: * A list of issues, so more than 5. * Refreshing the page does not update the status. Can you confirm both of those points are true? Does it eventually update with time? Thank you for your help! Kind Regards,…

Hi Christoph, * Can you check and see if when you login to the instance using the same credentials can you add or modify a page in that space? * Does the space REL already exist? Since you're using the method PUT it only works to update and not create. Otherwise, you'll want to use POST. See our API documentation here:…

Hisamitsu Koga, To clarify your requirements, you want something like the Spaces List Macro, but you want it to also have another column where it displays the administrator. Is this correct? If so, the macro doesn't meet your requirement but I can submit it for you as a feature request. Kind Regards, Shannon

Hi, It appears you may be running into this bug: * CONFCLOUD-57005 As a workaround, I would suggest attempting a backup without attachments or exporting your spaces individually. Can you give that a try and let us know how it goes? Kind Regards, Shannon

Hi Jeremy, It is not possible to move the block to the bottom of the page. It would be helpful if you can provide that feedback to the team working on the New Look. From your profile picture menu in the bottom left-hand corner, you can submit feedback to let them know the display is too large. I'm sure that others will…

You're welcome Svein, Thank you! Kind Regards, Shannon

Hi Bruno, Before the update to the New Confluence, or it worked with the New Confluence before and stopped working recently? The point that I confirmed with the team is that macros will no longer work in header/footer with the New Confluence Look. As for point 2, they let me know this is their expected behavior, and it's…

Hi Tony, Can you let us know the following: * The version of Safari and Confluence you are running * Where you copy the image from, or if it happens for all sources * If all users have the same issue in Safari * If you are running behind a proxy or firewall. Thank you! Kind Regards, Shannon

@Helle Markmann@Bruno Miretti, I've confirmed with the team that: * The macros will indeed not work, such as LiveSearch and the includes macro. * The header will only appear on individual pages, and not on the overview page for the space. * The column width should work, as we've tested it here and it does properly set the…

Hi Douglas, Have you recently imported any of these pages into Confluence or done an import in JIRA? We found another user in Cloud that had the issue, and it was resolved with JIRA Macro Repair: https://YOURURL.atlassian.net/wiki/admin/jim-validator/view.action Can you give that a try? I wanted to test it with your…

Hi Svein, There does not appear to be a way to display the space in the recently updated macro, but I created a feature request for this below: * CONFSERVER-53319 In addition, there's a similar feature for the recently-updated-dashboard macro: * CONFSERVER-17274 Please vote on those and watch them in order to be updated of…

Thanks Rudy! I was just letting you know about that since when certs don't match the URL it does cause other problems so I wanted to make sure you were aware of that. We've properly tagged the issue now so the team handling the Synchrony issues will be able to have a look at this. Thank you! Kind Regards, Shannon

You're welcome, Anukool! Take care and Kind Regards, Shannon

No worries, Dominique! I just want to be sure the right people see your question. I'll go ahead and update that now and someone will be able to assist you with that. Kind Regards, Shannon

Hi Michael! This can be caused if you haven't set a separate Context Path for each application. So for example, both are on the same localhost URL and use different ports, as you are doing, but not setting a context path. You can see how to resolve it here: Logging into another Atlassian application logs me out of…

Hi Rob, You can set up a redirect, either by HTML or if your domain provider allows some way to redirect without masking the URL. If you attempt to visit the site from any other URL it won't work, so do make sure that ultimately your *atlassian.net URL is displayed. Let us know if you have any questions about this. Kind…

Hi Bert, Thank you! We have a team looking into issues with Collaborative Editing so I've added the appropriate tag to this issue so they can step in and assist us. One thing I did notice was this: javax.net.ssl.SSLPeerUnverifiedException: Host name 'pww.jira.philips.com' does not match the certificate subject provided by…

Hi Bert, Thank you for confirming that! Are you able to pinpoint what time you attempted this so I can go to the location in your logs? Can you confirm with us if you're running any proxy or firewall? Thank you. Kind Regards, Shannon

Hi Rudy, To assist, can you please tail your Confluence logs, replicate the error, and send us the lines that occur when you do this? Please also confirm your database type and version and confirm if the Server Base URL matches the URL that you use to access Confluence. Thank you! Kind Regards, Shannon

You're welcome, Rob! Glad I could be of assistance. Take care! Kind Regards, Shannon

@Bruno Miretti @Helle Markmann As far as I am aware, macros won't be supported, but I'm going to get more information on that. I'm also looking into the issue with the header/footer not appearing on the main page, and why column size isn't being set. I'll update you as soon as I have more information! Kind Regards, Shannon