Shannon S Atlassian Team

Thanks Mengxing! I'll need some logs from you so I am going to go ahead and create a ticket in our support system. Check your email in a few minutes. :) Kind Regards, Shannon

Hi Alex, I just tested my Cloud site with New Look on my iPhone 7S, and I had the view you did at first, and then I clicked the Switch to Mobile option at the top. Now I'm able to view the page in the mobile version (although it won't be using the New Look). Are you able to use that option to view the Mobile Version? If…

Hi Anukool, I wasn't able to find an add-on for Confluence Cloud that does this, perhaps another member of the community may be able to, but I did find the following feature requests: * CONFCLOUD-36087 * CONFCLOUD-34389 Please feel free to vote on and watch the requests so you can be updated when there is any progress.…

Hi Dominique, Can you confirm if the Community Forums for Confluence plugin by Adaptavist is the one you're using? That way, we can tag the company on it and move it to the proper queue so you'll get the relevant responses. Thank you! Kind Regards, Shannon

Great, Nathan! Feel free to let us know if one works best for you so future users that have the same question can try the same. Kind Regards, Shannon

No worries, Toni! I have access to the Cloud systems so I always check to make sure I can see the problem myself in case the person asking the question has the account in their name. :) I'm happy to hear it is now working as expected! Take care, and have a pleasant week. Kind Regards, Shannon

Hi Nathan, According to this past Community post, you can do this with the table-data macro in Scaffolding Plugin, or try out Bob Swift's solutions, also mentioned on that page. Have a look and let us know if you have any trouble with that! Kind Regards, Shannon

Hi Toni, I wasn't able to find a Cloud account under your email address, but I suspect this could happen if JIRA was deactivated on your account for some reason, or if the JIRA license expired before the Confluence license. You can check this by going to your Admin panel and going to Manage Applications and see if JIRA is…

Hi Wendy, The equivalent for Oracle is AL32UFT8. I found the following post in the Oracle community to change a database to this encoding: Oracle11g: how I change character set to AL32UTF8? Can you have a look at that page and see if you're able to change it using those methods? Kind Regards, Shannon

Hi Rob, * It is not possible to modify the look of the text showing created by and last modified dates. The current formatting you see is how it will look on all pages. You can submit your feedback regarding this to the developers from the menu on the bottom left-hand side when you click on your avatar photo. * The line…

Hi Ned, In that case, you would have to insert images of checkboxes instead of actually using the macro. Let us know if you have any questions about that. Kind Regards, Shannon

Hi Pidathala, Can we see the rest of the errors from that page? I suspect it could be the Confluence does not start due to 'Unable to clean the cache directory' error but we're not able to see the bottom of the error message. Thank you for your help! Kind Regards, Shannon

Hi Martin, Thank you for showing me that. I've spoken with the team and they let me know that they've been in touch with you directly via email. If you aren't receiving their emails for any reason, please let me know! Kind Regards, Shannon

Hi Judy, I'm not sure I am following your question as it doesn't seem to be related to Stefanie's original question regarding her dashboard on a Confluence Server instance. It seems that you might be referring to something else, and on a Cloud instance, so my recommendation would be to open a new question and the community…

Hi Rob, This is not currently a feature in Confluence as it is JIRA, but I created a feature request for it: * CONFSERVER-53265 In the meantime, you can access the database and view the confversion table: select * from confversion; You can then compare the results of that table to the Confluence Build information from our…

Hi P.F., The feature request CONFSERVER-40679 has a slightly different workaround listed: .inline-comment-marker.valid { lor:#000 !important; background: #F3F315 !important; Can you try that and let us know if that works for you? Kind Regards, Shannon

Hello Mengxing, Can you please first try reindexing Confluence and let us know if you still have the error? Thank you! Kind Regards, Shannon

Hi Helle, Can you share what the customizations are that you have in the header and footer? We will only be supporting basic wiki markup and not macros, but it seems to me this is what you're using only, correct? I also want to clarify, you have two issues: * You've set specific column widths and this is not working in the…

Thank you, Per. I had suspected it might be this bug: CONFSERVER-42764 but it specifies here it's on upgrade. Can you let us know what version of Confluence you're currently running? Kind Regards, Shannon

Sorry about that, Arnau. I know Script Runner is possible in Cloud so I was hoping you would be able to do it with your instance. There was a feature request for the opposite of this some time ago, but it doesn't appear to be something we plan to implement in the near future: * CONFCLOUD-26506 My recommendation would be to…

Hi Arnau, This is not a built-in feature, so it will require some scripts to do so. Have a look at this: - Automatically create a page under project on confluence when a JIRA issue is created. You can use Script Runner for this. Let us know if you have any questions about that. Kind Regards, Shannon

Hi Per, I just have a few questions before we proceed! Is this a new Confluence instance, or have you recently upgraded? Do you have any existing Confluence spaces? Are all users receiving this message or just certain admins? Thank you for your help! Kind Regards, Shannon

@Jovian Tse, @Bruno Miretti, @Zoltán Lehóczky, and @Susan Ostreicher, Once again, thank you all for your feedback. I've found the issue reported as a feature request (more like reversion!) to the old behavior: - CONFCLOUD-56841 It will help if you can all vote on that request and comment your feedback there, it will be…

Hi Paige, The fix for this is in progress. You can follow along on the bug ticket by watching it. This way, we'll send you updates on the fix. In the meantime, you can continue to use Chrome to copy and paste images into your Confluence instance. Kind Regards, Shannon

Hi Melwin, Thank you for letting us know the solution! Take care and have a pleasant week. Kind Regards, Shannon

No worries, Lynne! Thank you for your response and take care! Kind Regards, Shannon

Hi Martin, Thank you for your feedback. You may be aware that Confluence has changed its default look several times in the past, and this is simply the new direction it is taking. Please feel free to send feedback via the form on your instance, if you see improvements that we can make to this new theme. Take care! Kind…

Zoltán, The feature isn't actually gone, but the page tree is collapsed by default when you're viewing the space from the overview. You can click on pages and access the page tree from there. But thank you for submitting feedback! I've heard a lot about this new functionality so the feedback will help to improve this in a…

Hi Melwin, Could you have a look at Error 500 while trying to access some admin functions (NoClassDefFoundError com.atlassian.upm.osgi.impl.Versions) and try the resolutions there and see if you can resolve your issue that way? In particular, the first resolution. If you continue to have issues please let us know and we…

Hi Jaime, Can you clarify what you mean by cross-project? Please also confirm what you're using as the issue source for the plan. Have you added the newly created project to the issues source of the plan? Thank you for your help. Kind Regards, Shannon