Shannon S Atlassian Team

Great! Just let us know if you're able to resolve your issue from this or if you have any questions about it. Kind Regards, Shannon

Hi Forrest, It sounds like you want to have a table on a Confluence page that displays data from a MySQL database. You could use Bob Swift's SQL for Confluence to accomplish this. Have a look at that plugin and let us know if you have any questions about it. Kind Regards, Shannon

Hi Shalabh, Are you trying to have the HTML file be turned into a Confluence page? There's a feature request for this: * CONFSERVER-1072 However, someone has developed a script that could help you with that. Have a look at that and let us know if that helps you. Kind Regards, Shannon 

Vasily, Can you show us where exactly you added the container, and what it contains in terms of CSS? Is there any other CSS within the container that are working or are not working? I suspect it may be due to the New Look Confluence, but I'd like to test out a few things. Kind Regards, Shannon

Hi Siva, There is a feature request for this currently: * CONFSERVER-25630 Deividi has a set of instructions on another Community post that could help you migrate your users across User Directories. Just please note it can be dangerous so you will want to test this before going through with it on your production instance.…

Praveen, Can you increase the maximum size your server accepts? Have a look at the following for information on where you can update that: * HTTP Error 413 request entity too large - failure when attaching files Kind Regards, Shannon

Hi Arthur, It is correct that the issue you are running into is that bug that you have linked. It does appear that other users are running into the same issue. Any users who run into this issue should vote and watch the bug ticket in question so that they can be updated when there are any changes. Kind Regards, Shannon

Dmitry, What information exactly are you trying to display? Can you please describe it to us and provide examples? Thank you. Kind Regards, Shannon

Thank you - Which email, in particular, is this from? Atlassian Account activation, or Confluence Server user? What version of Confluence are you running? Kind Regards, Shannon

Hi there, Looks like you're being affected by the following bug in Cloud: * JRACLOUD-67223 At this time they are working on a fix, so please watch the case in order to be updated when there is one released. Thank you for your understanding. Kind Regards, Shannon

Hi Fidel, Our Marketplace team has received your issue and a ticket has been created for you here: * JSP-398396 We will continue through there. Thank you! Kind Regards, Shannon

You're welcome! Take care and have a pleasant weekend. :) Kind Regards, Shannon

Hi Krisnha, So you want to get a list of groups with access to JIRA, correct? There's no official API for that, but you may be able to use the Developer Tools console in your browser when running the same action within the browser to determine if there's an Internal API that does it. Kind Regards, Shannon

Hi Krishna, In the Application access configuration that I showed you earlier, you'll be able to see the list of groups that have access to each application. This will be available under https://<your-instance>.atlassian.net/admin/accessconfig Let me know if that helps you! Kind Regards, Shannon

Hello there, It appears you might be referring to this bug: * CONFSERVER-32762 It mentions the same problem you are explaining. Can you let me know what version of Confluence you're using? It appears a fix was released for this in Confluence 6.2.2. Kind Regards, Shannon

Hi Krishna Prasad, There are several commands in our API that will allow you to list out all groups and even find users with specific permissions. Have a look at our REST API documentation here: * JIRA REST API User Commands Kind Regards, Shannon

Hi Cristopher, This would require that you edit the language pack files within Confluence. It's fairly deep within the files, and editing the actual JAR file is explained on this article: * How to Change Notification with English Translation When Using Non-English Language Pack See "Step-by-step guide" on how you would do…

Hi Chris, Are you able to view the restricted pages in that Space? If so, you can click the lock icon as the admin to remove any restrictions that might have been accidentally applied to that space. Kind Regards, Shannon

Hi Daniel, The system requirements can be found here : * Server hardware requirements guide Do you happen to have any other errors in the logs that surround the 500 error that could give us further clues on what might be causing this? You can look for an ERROR statement or Caused By. Kind Regards, Shannon

Hi Mun Yeong, That does look a bit off but it could be your version of Outlook. Can you let us know the version you're using? Does it occur in other mail clients? Kind Regards, Shannon

ChungKyu, Thank you! Can you do me a favor and view the source of that page, and copy/paste the text which displays the table? I'd like to have a look at that. Include any div that is wrapping around the table. Kind Regards, Shannon

Krishna Prasad, You create the groups all in the same place, but then in Application access, you can assign these groups to your products. Then, when filtering the users, you can choose this to filter: Kind Regards, Shannon

Hi Paul, A number of things can cause this, so you can check in your JIRA logs or the Incoming Mail logs and see if you can search for one of the issue numbers that was skipped, and you can get some kind of idea what failed there when it attempted to create the issue. I'm looking at another ticket right now, and one of the…

Chris, Happy to assist you. :) Take care and Kind Regards, Shannon

Jonathan, Thank you! I understood that is what you are currently doing; you will need to continue that practice until the bug is resolved. Thank you for your understanding! Take care and Kind Regards, Shannon

Hi Krishna Prasad, That is correct. The primary login uses Atlassian account and all the users under that are then given license seats to JIRA, Confluence, etc. You can create additional groups to have access to these via User Management, but keep in mind that you still will need to keep the default groups as these…

I do know the formatting has changed with the New Look, so this is likely why the old links aren't working. Are you able to compare the old with the new and determine how the old ones should be reformatted? Kind Regards, Shannon

Thank you! I tested with Chrome and wasn't able to replicate with that, so can you have a look at the Network tab of Developer tools and let us know what shows up in red when you try to open or edit the page? That will help us understand what is blocking you. Additionally, can you confirm you do not have the same problem…

Hi Juliana, Thank you for that. I see you are actually on Cloud and using the New Look, so this change is due to that and is expected. The example I was showing you is how it works in Confluence Server which is a different platform now. Can you let me know why you might require the URL to change when clicking on the…

Dani, Can you please clarify what it is you require? Are you asking for more than one Customer Portal in Service Desk? By different URL do you mean the <your-instance>.atlassian.net part, or something else? Lastly, explain what you mean by automatically assigning a field in the form. If you can provide a use case or…