Shannon S Atlassian Team

Hi Michael, Apologies for the delay. The team has confirmed that somewhere another Cloud instance has claimed pubnative.com as a Google sync domain. We're looking into that to see what account it might be, but this is the reason you're automatically being redirected to login at Google. Why did the G Suite integration…

Sojan, My apologies - see it happens in all browsers. You can confirm they are all the most recent version, correct? In regards to your email, I am not sure which email you are referring to. I previously asked to see the code you're using to trigger this but I don't see that I have received that. Could you please show me…

Hello there, Arun! Thank you for providing further details for everyone here to troubleshoot this problem! Kind Regards, Shannon

Hi Martin, Have a look at this article: JIRA Health Check TimeoutException. When you look at your Jira logs, there should be some more messages around the error that will be more specific. However, it also explains how you can increase your timeout. Yours is already at 20000ms but you may be able to increase it a bit more…

Hi Ron, I did some research and it appears this functionality has been removed from Cloud, amongst other features, as you can see in this blog: Functionality update and moving to our new Cloud infrastructure This is the reason the Cloud version of Integrate Questions with your spaces doesn't include any of those steps that…

Hi Zile, Thank you for reporting this. I'm going to let the team behind the New Look know about this. I just have one question, though. We had a Media API issue that was causing issues with attachments, but that is resolved now: Failure on Media Services - Incident Report for Atlassian Can you verify you're still having…

Hi Gloria, It's not possible in Confluence to grant temporary access automatically to a user. You will need to provide them can-use access in Confluence and then remove it when they no longer require it. If you have a set of users that need to be guests and deactivated at once on a certain date, you could create a separate…

Hi Ron, From the looks of this article: Integrating questions with your spaces it appears to be part of Questions for Confluence, which is one of our add-ons for Confluence. You can try it for free for a period of time. Go to your Admin panel in your Cloud Instance, and find Discover New Applications to start your trial.…

Hi Aram, Which version of Confluence are you on? I'm highlighting an image on my instance, but I don't even get the option to add an inline comment until I select some text. Kind Regards, Shannon

Hi Eric, While it's possible to add macros in the sidebar via Space Tools > Look and Feel > Sidebar, Header, and Footer, it appears the links in TOC will not work properly due to this bug: * CONFSERVER-43090 You're welcome to test it but you may run into the same error above. In your title, you also mentioned you wanted to…

Hi Alexey, Can you let us know perhaps what you are trying to do? The Source Editor plugin, for example, will display the actual storage format and allow you to edit it. Kind Regards, Shannon

Hi Agata, It looks like it could be part of the RefinedToolkit add-on. Did you ever have this installed and perhaps is not installed now? Can you show us a screenshot of the problem? Thank you! Kind Regards, Shannon

Trevor, Thank you for that! I noticed that the default date that you have there already doesn't match the date picker, so it appears that is not being controlled by those settings and is not configurable. There's a feature here to be able to control that formatting: * CONFCLOUD-35168 In regards to the sorting, I see you…

Brian, We announced the deprecation prior to the release as well as in the release notes starting in Confluence 5.5. We're consolidating the capabilities we currently have in multiple different APIs into a single, easy to use REST API. Over the next several releases we will be deprecating our existing APIs as equivalent…

Hello Greg, The modification you mention would, in theory, work, however, it could break many add-ons if they require administrative level access. My recommendation would be to reach out to the vendor in question regarding which add-ons you're most concerned about. Let me know if you have any trouble determining that! Kind…

Hi Avinash, You can certainly upload a custom font to Confluence to use in a PDF. If you're on Confluence Server, you'll want to follow this: * Create a PDF in Another Language If you're on Cloud please contact support to provide your .ttc or .ttf file. Please note you can only upload one font, and if you attempt to upload…

Hi Corry, That particular macro does require you to type in the title and select a color. If you need to display a Jira issue status, then I would recommend using the Jira issues Macro. This will display the status in the macro and it will change according to the issue's current status. Let me know if you have any…

Hi Adrien, At this time, it is not possible to roll back the New Look of Confluence. If you have any feedback for us about why you might not like about it, can you please submit it? You can do this by clicking your avatar in the bottom left-hand corner and click Give Feedback under New Confluence Experience. If you've…

Brian - one more thing - my colleague and I tested with SOAP, and it will work with that, so you could switch to that from XMLRPC and give it a try. Kind Regards, Shannon

Hi Brian, In this case, due to the depreciation, it's been completely removed from new versions of Confluence and is not possible. There's a feature request to include it in future releases: * CONFSERVER-40457 You actually might be able to accomplish this with Bob Swift's CLI add-on, so go ahead and have a look at that.…

Thanks, Samantha, So if you don't use the JETI add-on you don't have the issue? I've added the tags for the add-on so perhaps the team that produces it will be able to help us here, but they also have a Support Portal where another user might have reported the same issue. I didn't find anything off-hand but you're welcome…

Hi Sojan, Apologies! I was on holiday since Saturday. Can you let me know exactly what you're entering in Look and Feel? I can test it on 6.2 but I'd like to use the code you're using to trigger it. Just let me know what code you use and exactly where so I can replicate. Can you also tell me what browser this occurs in?…

Hi Michael - I've returned to the office, and I am trying to find out from our identity team on which account had been connected to the mn@ email in the past. I should be hearing from them within the next day or so, and I will keep you updated. Kind Regards, Shannon

Thanks, Nic! Kris - Nic is right - if you were to try to point an actual A record or CNAME to your Cloud URL it will not work. Only physical redirects work (such as HTML), depending on how you set them up, and they won't maintain the URL that you've set. If you want your own domain then you're best hosting on a Server…

You're welcome, Albert! Take care! Kind Regards, Shannon

Hi Martin, There are still no errors showing as to why it might be hung? Is there anything in catalina.out? I would have a look at this Jira fails to start... article at the bottom - you can see if a process is hung and if anything is locked. For example, I would see maybe if a Jira stop/start can help it or run through…

Michael, You had mentioned you are using an alias. Can you explain how that is? * mn@pubnative.net * michael@pubnative.net * mn@applift.com Let me know which one is an alias of what, and what is the primary email address. Is mn@pubnative.net being used anywhere else in the Atlassian universe? Kind Regards, Shannon

Hi Damien, This is not yet possible but is outlined in the following feature request: * JRACLOUD-2565 I found in a similar request that this Automation for Jira add-on from Code Barrel could potentially help you. Have a look at that and feel free to trial and it and see if it helps you with notifications. Let us know if…

Fantastic! Thank you for confirming :) Take care and have a pleasant weekend, Kaushal! Kind Regards, Shannon

Kaushal,Thank you! Can you please try upgrading UPM Manually? Kind Regards, Shannon