Shannon S Atlassian Team

No worries, Glad I could help! :) Take care and Kind Regards, Shannon

Hi Abhijit, You'll want to head over to marketplace.atlassian.com and make sure to filter by Cloud when performing your search. This way you can ensure to only view add-ons that are supported by Cloud. Here's an example of survey-related add-ons for Cloud Let me know if any of this is unclear. Kind Regards, Shannon

Thank you, Michael! You didn't confirm if you were using IIS earlier. The post I linked was also showing 400 Bad Request errors and was due to the limit of the URL segment in IIS. Can you confirm? Kind Regards, Shannon

Hi Murthy, * Can you let us know are you on Jira Cloud or Jira Server? * If you are on Jira Server, have you configured outgoing emails? * If you are on Jira Cloud, does the email match your Community account? I can look it up for you to see what happened. Kind Regards, Shannon

No worries, Liz! Thank you for your support. Take care and have a pleasant rest of your week. Kind Regards, Shannon

Hi Michael, That one isn't related; Hercules is our service that reads errors and compares them to known errors in our documentation and can help you try to determine the issue you've run into. Another thing you can try is opening the Developer Tools in your browser and go to the Network tab. Then you can try to see what…

Hi Achraf, There are two possibilities for this. * You perform the upgrade using Oracle's instructions. * Or, you set up a new Oracle 12c database, and then migrate the data over to it. Let us know if you have any questions! Kind Regards, Shannon

Got it. I see the issue. The only supported version of Oracle is 12c for 7.5.0: * Jira Server Supported Platforms Can you upgrade Oracle to 12c and then let us know if you still have the issue? Kind Regards, Shannon

Hi Abhijit, No, the add-on is not available for Cloud so it is not pre-installed nor possible to install it. It's only made to work with Jira Server, unfortunately. My recommendation is you reach out to the developer to see if they have any plans to release for Cloud. You can contact them via the Support tab on…

Great, thank you! :) Can you also confirm your current database and version? Kind Regards, Shannon

Hi, Thank you for providing the logs. However, I will just need to see the line that starts with Caused by: to know the exact cause of the error. Can you have a look at the full Jira logs and see if you're able to find that line? In your upgrade, did you migrate anything, or did you use the existing database and server?…

Hi Karlo, I'll take over on this case from Ana. I see we had some Media API issues around the time that you reported the problem, but it is since resolved, so if you're still having the issue it may be something else. * Do the images regularly disappear after a few days and then return as soon as you clear the cache? * Are…

Thank you! There are a few things that can cause that; are you able to show us what occurs in the logs after the line you sent above? Can you see if you can run only RelatedOSWorkflowEntry check first, and then fix any returned entries, and then run the rest of the checks? Kind Regards, Shannon

Hi Liz, I've looked into this, and while there appear to be many 3rd party add-ons that could help with this on Server, there is not currently an option for Cloud. I did find the following feature request, however: * CONFCLOUD-22704 I do recommend that you vote on that issue to help show the requirement, as well as comment…

Hi Dhivya, You can upload a video file as an attachment in Confluence. Could you tell us what problem you're having doing so? What is the format of the video file and the size? Kind Regards, Shannon

Hi Benjamin, Thank you for the suggestion! We have a feature request for this currently: * CONFSERVER-41353 It would help if you can vote on the issue to help show the requirement for this functionality, as well as comment on the issue with your use case. Please feel free to watch the issue to receive any updates on the…

Hi Bill, Can you let us know what version of Confluence you're currently using and then I can look into that for you. Kind Regards, Shannon

Hi, Abhijit, Are you referring to Dynamic forms for Jira? It doesn't appear the developer has made this add-on available for Cloud, so it won't be possible to install. Here are the following add-ons related to forms that are available for Jira Cloud: Marketplace: Forms add-ons for Jira Cloud Let us know if you have any…

Hi, Dale, That is correct. Project Import is not possible in Jira Cloud, but we have a documented workaround: How to import a project from a Jira Server application to a Jira Cloud application You're not wasting your time by importing project data via CSV, but understand that it will not include any history: Alternatively,…

Hi there, Are you able to run the Database Integrity Checker, correct any issues, and then do a locked reindex of JIRA? Let us know once you've done that if you're still encountering any problems. Kind Regards, Shannon

Hi Venu, When you stopped Jira prior to migration, do you remember which command you used? It seems that it was still running. You can try to force it by using the following process: catalina.sh stop -force Try that and let me know if you have any trouble. Kind Regards, Shannon

Hi Eitan, It's not possible to use external gadgets in Jira Cloud anymore since it's a restricted function. If you're referring to the worklogs, it seems that Timesheet Reports and Gadgets might work for you: Project Pivot and Time Sheet gadgets show worked hours right on Jira or Confluence dashboard. You can give that a…

Hi Jeffrey, Can you let us know exactly what trouble he's having when using JAWS with Jira and Sourcetree? I can see if it's an existing bug or if there's an alternative method. Kind Regards, Shannon

Hi Michael, Can you let me know what error is occurring in your Jira logs when you try to link an issue? You can open your logs in a terminal and tail them, and then try to link an issue again, and you should see more details on what is going wrong. Kind Regards, Shannon

Alexey, Thank you for letting me know why you weren't able to use the other add-on. I'm still a little unclear on what you need to do exactly. Are you saying this is the functionality you want your macro to have? You want it to display page source in storage format anytime a user has it on a page and previews the page?…

Hi Pankaj, This blog post mentions JIRA Server and Cloud, so it seems that it should work. Could you let us know what error it is that you're getting? Do you have a screenshot of the message? Thank you! Kind Regards, Shannon

Hi Alexey, From my understanding, you wish to display the Confluence page as page source rather than WYSIWYG. Correct? The Source Editor add-on that I recommended you install, will do just that, allow you to view Confluence pages in edit mode as the source, and not WYSIWYG. If you've already tested that add-on, can you let…

Martin, Thank you! Out of curiosity, can you show me the exact collation that your database is using? Kind Regards, Shannon

Aram, Thank you for the update. Just let me know if you have any trouble or make progress! Kind Regards, Shannon

Hi Corry, What Andrey says is correct; seems that the developer hasn't made this add-on available for Cloud users. There are a few more task-related add-ons that are available for Cloud that you could have a look at. I'm not familiar with them so I do not know if they will provide the functionality you need, but they're…