Shannon S Atlassian Team

Thank you for your assistance, Sojan! Take care and have a pleasant rest of your week. Kind Regards, Shannon

No worries! It's understandable Kind Regards, Shannon

Thanks @Nic Brough -Adaptavist-! It's a known bug so I have posted it here in case anyone else runs into the issue. :) Kind Regards, Shannon

Hi Xaver, This has been reported as a bug in our system, and you're welcome to watch it for updates: * CONFCLOUD-57226 Please vote on it as well as it helps us keep account of how many users are running into the issue. Let us know if you have any questions about this! Kind Regards, Shannon

Got it! Thank you for your explanation. I've been able to replicate this in both 6.2.1 and 6.4.1, so it seems to be a current bug. I found the following issues: * CONFSERVER-43411 * CONFSERVER-45380 The first was created initially, and the 2nd may be a duplicate but has more details. My recommendation is to vote on and…

Ooh! Good catch. :) Glad I got you pointed in the right direction at least! Take care and Kind Regards, Shannon

Martin, Can you show me the errors as they appear in a screenshot? When you ran the indexing, did you do a background reindex or a full Jira lock and reindex? There are a few errors listed here that you could run into along with their troubleshooting steps, but as far as I can tell the error you're experiencing is not…

Hello, It appears that your database connection is the root cause Confluence crashing. Have a look at your database logs to see why it might be closing the connection to Confluence. You may also try restarting your database server itself to fix any issues with instability. Thus: * Stop Confluence * Restart the database…

Hi Aram, Thank you. The inability to delete the pinned comment is another issue here: * CONFSERVER-43220 With your screenshot, I can see you're referring to the pinned comments within an attachment. Is this correct? I can see two issues that seem similar to your problem adding the comments: * CONFSERVER-40121 *…

Hi Marta, Thank you for letting me know. :) Do let me know if you have any further issues or questions; I'll be more than happy to assist. Kind Regards, Shannon

Laura, Thank you for letting me know you were able to resolve it! Take care and have a pleasant rest of your week. Kind Regards, Shannon

Hi Marta, You could search type:comment for all comments. In my instance I put type:comment text:alphabetagamma user:sspaniol for more specific, if you're searching for a specific word. I can confirm it will show inline comments as well. For more information have a look at Confluence Search Fields and Confluence Search…

Hi there, You can try the atlassian-confluence.log file and it might explain the reason for the crash there. A few examples of things that might cause a crash are available here: * Troubleshooting Confluence Hanging or Crashing Let us know if you find any suspicious lines around the time of the crash and if you're not able…

Hi Cristopher, I haven't been able to modify this myself, but I confirmed with the Confluence Server team that you can do the modification here. Are you having any trouble getting the change completed there? Kind Regards, Shannon

Thank you for your support, Gerwin! Take care and have a pleasant rest of your week. Kind Regards, Shannon

Hi Corry, Thank you for your explanation. I've searched and it looks like this feature has been suggested, but we do not have plans to implement it: * CONFSERVER-35684 I suggest you have a look at the add-on that Roman suggested; perhaps it could work for you? Kind Regards, Shannon

Eric, Thank you - so you're not actually using the TOC macro or are you? Are you simply linking those pages to anchor links? Lastly, what version of Confluence are you using? Kind Regards, Shannon

Alexey, When you install the Source Editor plugin above, once you've saved the page you can go in and edit again, and there will be a <> icon in the top right of the editor. You can click this and it will show all content as the source rather than WYSIWYG. Have you been able to test this, and is it what you require? Note,…

Thank you, Aram - can you let me know also which browser this occurs in? Are you able to tail the Confluence logs and see what error is showing? Lastly, does the inline comment appear after doing a hard refresh of the page a few times? Kind Regards, Shannon

Hi Michael, You could use this to list all restrictions for the user: select p.cp_type, u.username, c.title, s.spacename from content_perm p, spaces s, content c, user_mapping u, content_perm_set cp where u.user_key = p.username and c.contentid = cp.content_id and s.spaceid = c.spaceid and cp.id = p.cps_id and u.username=…

Hi songwanxu, Are you looking for the Jira dashboard? When you click on the logo in the top left, where does it take you? Additionally, you can switch back to Jira at the bottom left by clicking on the icon with the three lines and select Jira from there. Kind Regards, Shannon

Hi Richard, Jira does not use Apache Struts and is thus unaffected. You've also tagged Confluence on your question, so I wanted to let you know it uses Webwork 2, which predates struts and is also not affected. I hope this is clear, but do let us know if you have any additional questions. Kind Regards, Shannon

Hi Michael, Not this specifically, but you can view all the restricted pages in your Space Tools page: http://your-confluence-instance/pages/listpermissionpages.action?key=KEY This will show all the restrictions for that specific space, and you will need to do this for each space. Let us know if you have any questions…

Hi Tiger, It's true you won't be able to delete or modify any of the Cloud Application links. They need to stay exactly the way that the system created them or it could cause more issues. I'd like to look into this for you, but I need to look at your instance and logs. I have access to the Cloud system, so do you mind if I…

Hi Clint, Can you confirm the disk has enough space and permissions to write? By Create Support Logs do you mean create a Support Zip? You can follow the steps at Troubleshooting Failed XML Backups, specifically under To Identify And Correct The Problem to help get more logs on the situation. You will want to specifically…

Hello Gerwin, Thank you for reporting this. I can confirm in the latest version of Confluence, I too, am not able to select Dutch as my preferred language. I've created a bug ticket for this issue: * CONFSERVER-53550 Please watch the case and vote on it, as this helps us keep count of how many users are running into the…

Hi Scott, Any link you could have prior to publishing would be to the draft, so the user would be lead directly to edit the page. My recommendation would be to publish the draft but lock it down so that users don't have access to see it yet. Once you have finished working on the page, you can remove the restrictions. Kind…

Hi Laura, This can occur due to a database server restart or connection failure. Can you have a look at Surviving Database Connection Closures for information on how to resolve this? It will show you the steps to take to resolve the issue. Let us know how it goes or if you have any questions. Kind Regards, Shannon

Brian, The overall depreciation notice would explain why parts of the API aren't included in future releases. Unfortunately, not every call available from SOAP / XMLRPC is available in REST API, but if you do continue to find others that you rely on, please let us know, and I can include that in a feature request. Kind…

Hi Corry, The Status Macro is more of a label that you can use in Confluence, so it's not just used for status, but things such as priority, etc. What kind of thing are you using it for on your instance? Do you mean for example if you check off the box for a task you need it to automatically change? We don't have plans to…