Shannon S Atlassian Team

Hi Crystal, I'm not familiar with JMP. * Do you have a link to a page of the software? * Can you tell us what format you're able to export the chart of JMP to? * Is there a specific add-on you're using in connection with JMP? Thank you! Kind Regards, Shannon

Thank you for the update Maarten. Take care! Kind Regards, Shannon

Hi John, I just wanted to let you know I also confirmed with one of the other sever engineers here. He let me know the reason that Amazon told you that you cannot change it is because you're on RDS and it's set according to your location. This is the reason for the recommendation of EC2 where you would have more control of…

Hello John, I understand. I have sent you an email to obtain your contact information so we will be able to have a support manager reach out to you next week. Please reply to that email at your earliest convenience so I can ensure I have the correct details on file for you. Kind Regards, Shannon

John, I was referring to the fact that you had asked if Atlassian Cloud architecture was using RDS. The link you provided relates to Jira Data Center version specifically. For more details see Getting started with Jira Data Center on AWS and for a list of recommended parameters, here: Configuring Jira Data Center on AWS.…

Hello Sheraya, Your assumption is correct. the Jira Issues Macro relies on a user's permissions within Jira to view the issues it returns. If the user does not have a Jira user license and does not have access to the project, then they will get that Permission Denied message when they view the macro. Configuring…

John, This is not information that we're able to release, but as far as I can tell we may not even be using RDS specifically for our database setup. Regarding the error you have, is it preventing Jira from working properly? You mentioned you hadn't seen the error in Jira so you may be able to continue using Jira for now.…

Murthy, I recommend that you try the procedure at Restore passwords to recover admin user rights in order to reset your password. You can do this directly through the database. Kind Regards, Shannon

Joe, Please try the solutions here: Confluence does not start due to Spring Application Context has not been set. It may be that your user doesn't have write permissions to the home directory you are using. It may be best to start from a fresh Confluence install, using a new home directory I won't be able to remote into…

Thank you, Christian, I've linked another case of this and this ticket on your case so when the Cloud team handles it they'll be able to include these in their report. Kind Regards, Shannon

@Christian Schönknecht - I do see your ticket and someone should be able to have a look shortly, but it may help if you reply to that ticket with an example of a problematic page so we can test it and review your logs. Please provide it there and not here since this is a public forum. Thank you for your understanding!…

Dhanshree, Keep in mind, Confluence is compatible with the following browsers: Desktop browsers: Internet Explorer 11 Microsoft Edge Chrome Firefox Safari (Mac only) Mobile browsers: Chrome Firefox Safari (iOS only) Android 4.4 (KitKat) or later So there should be nothing stopping you from using Firefox. However, you can…

No worries, Nick! Take care, and Kind Regards, Shannon

What are the exact steps you took to upgrade? You should have been approached with a Upgrade an existing Confluence installation message upon setup. Have a look at Upgrading Confluence for the full method. Kind Regards, Shannon

Hello, Everything in Cloud is automated, but it appears from the AWS RDS documentation you can directly connect to the DB instance. From here, you can try to create the database itself with the required collation. Kind Regards, Shannon

Joe, Let's make sure to fix this issue first before we move onto the next, so we're not working with a moving target here. :) The configuration isn't on the table level, it's on the database level, so here's how we can proceed: * Check your MySQL Configuration and verify this exact line exists:default-storage-engine=INNODB…

Hi John, Cloud is on AWS: Cloud hosting infrastructure So AWS RDS support told you that you cannot select a different collation for Postgres? The collation is absolutely important so if that is the case then you could try MySql. Odd that you wouldn't be able to change it, though. Kind Regards, Shannon

Hi Joe, Does the /opt/atlassian/confluence/webapps/../confluence/WEB-INF/lib/confluence-rpc-plugin-6.4.1.jar file exist, and does the Confluence user have access to execute it? Can you let me know what version of Confluence you are running? Kind Regards, Shannon

Unfortunately not, but I was told by the team it could cause other issues if you try to change it that way. Another recommendation from a colleague, if you wanted more control over your data, you could try installing postgres on the EC2 rather than using the ready-made service. However, this could cost more or less…

Thanks, John, I had a look, and spoke to the rest of the team, and it appears actually the best way to set a new collation on a Postgres database is to create a new one: * How to fix the collation of a postgres Jira database You can follow the steps from that article on how to move to the new database once you create it in…

Mr. Andersen, No worries! Looks like it ended up being moved back to the issue. One thing I noticed is it appears that you are currently running Microsoft SQL 2016. Only 2012 and 2014 are supported. Here's my recommendation: * Backup Jira as if you were migrating it to a new server. * Do a reinstall of the Jira software,…

Hello, I just set up a copy of 5.10.2 on my workstation, and I created a page in Confluence, and then a level 2 page, and a level 3 page. I click on the level 2 page to expand, then select the third level page, but am still not able to replicate: * Screen recording here! Can you tell me if I'm doing anything differently…

George, You can follow the instructions here to Set up Public Access to a Space in Confluence. If the anonymous user is given permission to see the space then they will see the directory and Space Tools as well, but we do have a feature request to change this behavior in the future: * CONFCLOUD-55260 Please vote on the…

Thomas, Thank you for letting me know! Take care and have a pleasant week. Kind Regards, Shannon

Shubash, Thank you for letting me know. When you said you had set up email configuration already I incorrectly assigned that meant outgoing email was on. But that indeed would have been the issue! :D Take care, and have a pleasant week. Kind Regards, Shannon

Hi, Thomas, Can you tell us what error occurs in the atlassian-confluence.log when you're attempting to create a space? That will help us to understand what the problem is exactly. Kind Regards, Shannon

Hi Shubash, I recommend that you add the Jira email logging protocol. This way, once you apply and restart Jira, you can see what's happening to those missing emails. Let us know if you have any trouble. Kind Regards, Shannon

Hi Shrinivas, Jira and Confluence can share the same database but need to have separate schemas. Please carefully review this article for the Dos and Don'ts of this configuration: * Can Confluence Share A Database with JIRA Essentially, when you create your Confluence user, you are creating a new schema. * Run the 'mysql'…

Hi John, You're on the right track; it does appear that it is set with the client_encoding option in the parameter groups. Here's the Amazon appendix in question: * Common DBA Tasks Parameters And it'll need to be set to one of the following, as you are aware: * POSIX.UTF-8 * C.UTF-8 * C * POSIX Let us know if you have any…

Hi Joe, Have you modified your server.xml file at all from the original configuration? It appears there's an issue with the way it is configured. Can you look at it and find anything that starts with <Connector? Please share that with us and we can see what the issue might be. Kind Regards, Shannon