Shannon S Atlassian Team

Hi Stavros, Thank you for letting us know you were able to resolve your issue. Are you able to let us know what your original error was so future users can see that it's possible to fix with a restart? Thank you! Kind Regards, Shannon

Hi John, Despite Jira not showing the same error, can you please try to run the steps from the following article to see if you're able to get past that error? How to fix the collation of a Postgres JIRA database Let us know if you run into any issues. Kind Regards, Shannon

You're welcome, Rafal. Good luck and let us know if you run into any issues with it. Kind Regards, Shannon

Hi Rafal, I've seen that exact message resolved by the earlier article, but here's another one that could be related: Could not create table due to missing field type definition You can give that a try and see if it helps to create the clusteredjob table. If not, please let me know, and I'll create a support ticket in our…

Great :) Glad I could help. No worries, the thread isn't too long so it should still help others in the future. Take care and Kind Regards, Shannon

Simon, What if you change the username to the full email? Google suggests that here: Read Gmail messages on other email clients using IMAP Kind Regards, Shannon

Terry, Glad I could help! Take care and have a pleasant rest of your week. :) Kind Regards, Shannon

Hi Simon, If you are on Jira Server, were you able to get any further details from the Jira logs? Google also suggestions going to display unlock Captcha if those steps you already tried don't work. Kind Regards, Shannon

Hi there, Can you confirm with us the version of Oracle you are running? You'll want to have a look at this article as well: How to Fix Oracle Error ORA-00942: table or view does not exist. Please also have a look at the following article for a list of required permissions for the Jira user. Ensure your connection is…

Hi Fahrur, You can do a full site export in Cloud and then re-import that into the production Cloud instance; the instructions are included in the link above. Please note this will overwrite any data in the production instance. Let us know if you have any trouble or questions. Kind Regards, Shannon

Hi Sean, Wasn't able to replicate this specifically, even if I send the URL to myself in email it opens properly. The broken link for me wasn't throwing a 404 but telling me there was an issue with my search query. However, I don't think it's Confluence re-writing the URL, it appears to be related to the email client or…

Hi, Terry, It appears that the Space Administrator has removed those links from the sidebar. If you log in as the Space Administrator for that Operations space, look at the bottom right-hand corner of the sidebar when you put your cursor over it. A small pencil icon should appear. When you click it, you'll see your…

Hi Quentin, We have a feature request to be able to configure the sidebar layout globally: * CONFSERVER-38952 You can vote on the issue in order to show how popular such a feature would be. Please feel free to comment on it with your use case to ensure the best implementation of the feature should we choose to include it.…

Hi George, It is not possible to make such customizations in Confluence Cloud. Let us know if you have any questions about this. Kind Regards, Shannon

Hi Nick, The Workbox should show notifications related to shares, comments, mentions, and likes. It does not share with you if someone edits a page. The email notifications are the ones that will share that information. Please note also it will NOT show notifications if you are watching the space, only the specific page.…

Hi Cirmem, This can happen if the user running Confluence doesn't have write permissions to the home directory. There are a few other causes, such as the database driver being incompatible. Have a look at this article for the full list of causes and ways you can correct it: Confluence does not start due to Spring…

Pankaj, Thank you for that. I'm not familiar with PowerBI but the error seems to be coming from PowerBI and not Jira. I found many posts in the Power BI community page with this error, specifically this one mentions Jira as well: Error: We found extra characters at the end of JSON... Have you been in contact with Power BI…

No problem, Arjan! Thank you for doing that. Take care and have a pleasant week. Kind Regards, Shannon

Hi Arjan, I've made a bug for this last week: * CONFSERVER-53550 Please vote on it to help show the developers how many users are running into the issue. You can also comment to let them know that you, too, were not able to download Dutch. At this time I was not able to find a workaround, but if you watch the case, you'll…

Hi Dhivya, Are you referring to this drop-down? It will only display the files there that you have already added as attachments. To upload an attachment: In the editor you can: * Drag the file directly onto the page. * Go to Insert > Files and images and upload a file. When viewing a page you can: * Drag the file directly…

Abhijit, The add-ons here are 3rd party add-ons and so I won't be able to tell you specifically which one you should use. My recommendation is to try them out, and see which one best suits your needs. Kind Regards, Shannon

Hi Anoja, This will depend on your exact Cloud instance and you will need to provide the files to our Cloud Support Team. I recommend that you follow the formats exactly as they are listed here: Importing users from CSV Files - see specifically the two example files under Preparing your files. Submit this as a ticket to…

Great news! :) Thank you for letting me know. Take care and have a pleasant rest of your week. Kind Regards, Shannon

Dominik, Thank you for that. It could be that some content is being written to the HTTP header that Jira isn't able to parse. Could you generate a HAR file recording the issue? I'm going to make a support ticket for you now using the email address you're using for Community and you can send me the details there. Thank you!…

Hi Kiran, It looks like you're trying to reach CSI America. They have a portal on their site and they make a product called CSI Bridge: https://support.csiamerica.com/ Let us know if you have any trouble! Kind Regards, Shannon

No problem, Maarten! Speak then :) Kind Regards, Shannon

Hi Ward, Can you just confirm which update you are referring to? Are you on Cloud Confluence and you mean the new look? If you are referring to a Cloud instance, can you let me know some examples of pages that went missing? I can use this information to have a look at your instance, which I have access to as an employee.…

Hi Matt, Can you tell us the versions of Confluence and Jira that you are running, and send a screenshot of your Application Links settings from both sides? Thank you! Kind Regards, Shannon

Hi Ryan, * Can you tell us, does this occur on all images or only certain images? * Which version of Confluence are you using? Thank you! Kind Regards, Shannon

Hi Aniket You'll need to authenticate prior to the call; you can see examples in this article: Confluence REST API Examples See the text before the call: curl -u admin:admin Let us know if you have any questions. Kind Regards, Shannon