Shannon S Atlassian Team

Hello Tony, Thank you for raising this with us. In order to help you, I'll need to know more about what exactly isn't working. Are you experiencing an error message? What do your Confluence Server logs say about the certificate? The most common error I see is due to the error in this knowledge base article: * Unable to…

Hello, @KOSHTI NIKHILESH! Welcome to Atlassian Community. It's nice to have you. If you are also trying to use REST-API to display the attachment on the page like Nisha was, then you have to use the instructions that I shared earlier. The attachment will always display on the list of attachments as long as it's attached to…

You're welcome, Jiri, and thank you! Hoping that we can find out what is causing this. I can confirm that we've since received your logs and configuration files. Thank you for sending those along! Once we've had a chance to investigate them in support, we'll be following up with you there. Take care, and have a pleasant…

Hi Nancy, Thank you for following-up here; great question! Confluence search results ranking (using CQL) uses a complex formula, which can change depending on the Confluence version. There's an official explanation here: * How do I understand the ranking of Confluence's Search Results? The goal of this document is not to…

Hello, macOS isn't supported as an installation environment for Confluence, which is why I mentioned it should only be used for testing. To answer your question, yes, you will still want to download the .tar.gz version of the installation file. If you need to recover your old data, you'll need access to either the home…

Hello @naveenkumar_dp , Thank you for following-up here! I'm not sure if you saw, but this has been logged as the following bug: * CONFCLOUD-68057 Creating a page via API doesn't load the New Editing Experience There's a workaround explained on that case. If you have any trouble with it, can you let us know? Thank you,…

Hello Samuel, Thank you for clarifying that. I've spoken to my colleague in Jira about this, and although it wouldn't be possible to display this using the Jira issues macro, you could use the solution in the below thread:…

You're welcome @mir_contact_stable_point_io! I hope that helped, but let me know if you have any more questions. :) Shannon

Thank you, Jiri! I've created a support ticket now so we can have a look at your Support Zip. You can head over to Atlassian Transfer and you'll be able to attach your Support Zip to your ticket there, or directly via the case. I've also commented the logs you shared above, but we'll still want to see the whole zip file.…

Hello @Roman and @Steve Bates, Our Contact Us form is the page that you would use to contact the Customer Advocates team about your payment, invoices, and licensing issues. You can use the following options to ask about your credit card: In regards to the broken link, it appears that since it's been about 8 years since…

Hello Lynn, Welcome to Atlassian Community. It's nice to meet you! It sounds like something has gone out-of-sync on your Cloud site, and this can usually be resolved by a reindexing or re-associating of your user. We'll need to do this for you in Support. You can report this issue to your Cloud Site Admin, and then they…

Olá @Elen Baldini, Seja bem-vindo à Atlassian Community. Muito prazer em te conhecer! Várias coisas podem causar este problema, então precisamos de mais informações. * Você encontrou este erro no passado nesta mesma página? * Como você criou esta página? Por exemplo, você usou copy/paste ou algum add-on para criar a…

Hello Clarence, Thank you for raising this with us. When you say that Confluence is forcing you to edit pages in full screen, you don't mean that it puts your browser in Full Screen Mode, but that the editor takes up the full height and width of your browser. Is that right? To compare, the newest Confluence navigation has…

Hello Sorin, Thank you for contacting us about this. In Atlassian Cloud, by setting up an organization, you will be able to manage a collection of users from a single company across multiple Cloud sites. This provides you with more permissions than a single Atlassian Cloud site-admin would have. In order to prove that you…

Hello Patrick, Welcome to Atlassian Community. It's nice to have you join us. Can you show me which emails you're receiving that you want to stop? If you're already subscribed to some pages or spaces, you'll still get emails for those. Unchecking these boxes will ensure you no longer "autowatch" new pages, and that you…

Hello Rob, Welcome to Atlassian Community! It's nice to meet you. Sounds like you're running into this bug: * CONFCLOUD-69860 Search Results not Complete It appears that we nearly have a fix for this bug out, but it's still being reviewed right now. In the meantime, there's a workaround that Support can do that will…

Thanks Jiri, don't worry about that. Let me talk to the rest of the Confluence team and see how we can proceed on this. In the meantime, since you were able to replicate once today, can you make a support zip and take a note of when you replicated the issue? This will help in case we need to revisit that later. Thank you,…

Hi Jiri, Indeed, in the bug I shared, the data which shows in the editor does not show on save. If yours is saving, that confirms it's a different issue. I'll need to be able to reliably replicate the issue on my end in order to report the bug you are encountering. Although, it seems like that might not be possible,…

Hi Eva, The Confluence Cloud Migration Assistant is honestly the best way to migrate from Server to Cloud. We need to determine why it's not working for you, especially if other users in the future might have the same problem. I've passed on your case to our migration team; let me find out how we can proceed, and I'll let…

Hi @Jiri Pik, I certainly can! Can you tell me, when you save the page, does the duplicated content remain? There's a similar bug that people have encountered lately, but it sounds like the content doesn't carry over to view mode: * CONFSERVER-59227 Duplicate content shown when editing a page Thank you! Shannon

Francesco, That's odd; could you show me a screenshot of the page that's on the new editor where the author information is on the left? I've not yet seen a new editor page that didn't have the information centered. Please also include a picture of the page in edit mode, just to confirm it is indeed on the new editor.…

Thank you for confirming, that's Great to hear! Take care, and have a pleasant weekend, Shannon

Hello Aida, Welcome to Atlassian Community, and thank you for bringing this up to us. I'm happy to clarify that for you. Our documentation refers to Unlicensed users as users who have an account on Jira Service Desk but are not taking up a paid license seat. For example, your customer accounts. You can grant these…

Hello @yogibimbi Happy to help you with this. The reason this is not working for you is because a .BIN file is an executable, and not an archive. You likely received this version when you chose Linux 64 bit as your installation method from our Confluence Server Download page. Although you mentioned you're on macOS and…

Hello Iskra, Welcome to Atlassian Community! It's nice to meet you. I'm testing this in my Confluence Cloud site, using Safari version 13.1.1. My test is on the new editor, and my roadmap is loading once I publish the page. Could you show me what this looks like on your copy of Safari? Are other users having the same issue…

Hi @Jiri Pik! Looks like it was just added a few days ago! Can you confirm you're able to see it now? Shannon

Hi Sam, Happy to help you with this! When inserting the Jira Issues macro, you can choose which columns display. Summary is one of these fields that will automatically display. In general, you can display nearly all fields, with the exception of certain custom fields. Could you help me to understand what kind of fields…

Hello Nigel, Welcome to Atlassian Community! While there is no particular macro that will help with this in Confluence, there's some good advice on the questions below that could help you: * Is there a way to get a list of pages that haven't been updated? * How to find information pages on Confluence which are outdated…

Hello Paulo, Thank you for reporting this. I've had a look, and it appears that you are affected by the following bug: * CONFCLOUD-69936 Jira Issue/Filter macro does not render emojis properly In the meantime, the Filter Results gadget will load the emoji, but be advised that you may have trouble using your Jira Gadgets on…

Hi @Eva Jaritz, Welcome to Atlassian Community! I'm happy that Repi was able to point you in the direction of this article. Could you let the know if you were able to solve your issue with that? If you still need any help, I can get the migration team involved. Looking forward to hearing from you soon! Shannon