Shannon S Atlassian Team

No worries! That's very odd, I haven't seen it show up like that before, so it's definitely not intentional. Can you let me know a few things: * What version of Confluence are you using when you run into this issue? * What is the browser and version you're using when you replicate the issue? Can you replicate it on more…

Farhad, To be clear, are you referring to specific document attachments within the Confluence page, or are you referring to the pages as documents? Can you give us examples of something it found when the label was not restricted vs restricted? Kind Regards, Shannon

Thank you, Luc! I was able to confirm it's the following bug: * JRACLOUD-67734 The issue has recently been escalated so I hope to see the resolution shortly. I would recommend that you watch the case in order to be updated when the fix is out. You can also vote on the case to help show the number of users that are being…

Thanks, Luc! Few more things: * I assume you're using the most recent version of Chrome? * Can you tell me what version of Jira you're on? Is it Server or Cloud? * Where are you trying to paste the image? Is it in a comment or while editing the issue? * Lastly, from where did you copy the image? Kind Regards, Shannon

Hi Allan, * Yes, it is possible to have users with both verified domains and other domains. * You can login to Confluence Mobile with any user from the instance, both using a verified domain and not. * It depends what you mean by "edit accounts" for this. If you have a managed domain, as the administrator, you're only able…

Hi Gokhan, I've had a look and he already has an Atlassian ID associated with both email addresses; I believe this is what you meant by saying it was already activated? I have a fix for you that I need to run, but it needs to be done through a support request. I'm creating that now, and will contact you soon with more…

Hi Regula, You're referring to the queues like in the middle column of the first picture on this documentation: Setting up queues for your team, correct? It's currently only possible by the administrator but I would like to get a feature request going for you so I want to understand completely what you want them to do.…

Hi Alexander, I ran a select * from spaces; and it is showing a third space, called Lonen, with the key HR. When I look at the Space Directory then I can confirm that space is part of the HR Category. As a site admin you can recover the permissions from the space that you're not able to see from the Space Permissions page.…

Hi Rachna, First, the article you're using is Jira 7.1, but you're using Jira 6.4.7. You'll want to follow this one instead: * Connecting Jira to Oracle Secondly, you'll want to make sure your Oracle server is supported, so either: * 11G with Oracle 11.2.x drivers * 12C Can you confirm? I've seen similar errors when the…

No worries, John! Thank you for letting us know what the problem was, so it can help other users should they run into the issue. Kind Regards, Shannon

Alexander, Per Use labels to Categories Spaces, the category should be removed from the Space Directory if there are no longer any spaces with that category. I can have a look for you, but I see 4 different Cloud accounts under your email address. If you can let me know which one I should be looking at, and the name of the…

Hi there, This seems similar to your earlier question: https://community.atlassian.com/t5/Confluence-questions/One-of-my-Blueprint-is-a-combination-of-many-templates-Can/qaq-p/654949 As I mentioned there, access to edit a blueprint or template is based on Space Admin specifically. Access to edit a blueprint can be applied…

For customizing blueprint templates, you only need to be Space Administrator for the space that owns the blueprint. Per our Blueprints documentation: Customize blueprint templates Blueprints are made up of templates that can be customized for an individual space or the whole site. This means you can adapt the content of…

Gokhan, Where is the user going to change his email address? According to Update your account details he needs to do this through id.atlassian.com: Change your email address To update your Atlassian account email address, log in to https://id.atlassian.com/ and click Change email address in the left panel. If you aren't…

Hi Sabina, It looks like it's from the Amplify part of ACA, and according to their site, they don't have a website yet for that but an email listed: https://www.aca-it.be/en/services/#pod--amplifly I recommend contacting that email address to see if you can get more information on where their documentation and support went…

Luc, Which browser are you using when you run into this issue? Are you able to replicate this in more than one browser? Kind Regards, Shannon

Paul, Completely missed that when I reported the issue and I can see it in my example. I'm going to find out from the developer if this is something they're already aware of or can be fixed quickly. I'll let you know what I find out. Kind Regards, Shannon

Katrin, Can you show us an example of what you're seeing? I haven't seen it white on white before so I want to see if I can track down what might be causing it. It's not so simple to change the behavior of an existing macro. Kind Regards, Shannon

Hi Paul, I reported that as a bug on Friday and it's already been resolved: * CONFCLOUD-57885 Can you confirm as of today this is working as expected? Kind Regards, Shannon

Hello, Can you let us know what section exactly you're trying to access? What is your end goal? You may be able to create your own version of the template you require to use, so if you can let us know exactly what you need to do, we can offer a suggestion. Kind Regards, Shannon

Hi Peter, By members of a space, do you mean the groups and users you have given access to view, or specifically the watchers of a space? There isn't currently a way to do this, but I did find a few feature requests that would be related: * Extend mentions to groups - CONFSERVER-23015 * Ability to notify a group when…

Hi Sandeep, I'm not sure of the exact SQL that would provide that, but you would be able to get the same results from a few different add-ons, such as the Archiving Plugin or the Reporting plugin. I would recommend having a look at those, test them out, and see which one best suits your needs. Kind Regards, Shannon

Hi Guy, You could have the user generate a HAR file and it will help you to track down what might be causing that issue. If it only occurs on their one browser or computer, then you can reduce the causes down to that. It could potentially be a specific browser add-on, configuration, or network causing the system to be…

Hi Ryan, It's only possible to import Microsoft Word Documents or XML straight from another Confluence instance, but you may be able to add content from your Google site using either HTML or plain text, or by displaying content from an external site Have a look at Import Content into Confluence for more information. Kind…

John, We'll need to know what errors you're getting in order to proceed. Are you able to look at the catalina and Jira Logs to see what kind of error it's throwing? What do you see in the browser when you try to access Jira? Could you also let us know what you mean by the "default Jira database"? If you are referring to…

Hi Leonardo, A lot of our documentation we've modified ourselves, but we do use Scroll Viewport. Perhaps you can give that add-on a try and see if you can use it for your documentation? Kind Regards, Shannon

Jerome, Is this a new installation? Did you originally install Confluence as root and now you're not running as root per the recommendation? On the page you mentioned, there are a total of 7 resolutions. Can you confirm you were able to try the other resolutions as well? Kind Regards, Shannon

Hi Ben, There's a fix that has gone out but I'm not sure if it is related to this particular issue. Can you let me know if you're still replicating the shortcut issue as of today? Kind Regards, Shannon

Hi Blair, Thank you for the update! Glad you were able to figure it out, and by providing the details it will help other users should they run into the same issue. Kind Regards, Shannon

Hi Jeremy, That is correct. If you make your Cloud site anonymous, Search Engines are able to index it. At this time, you wouldn't be able to add a robots.txt file like you could on your own server, but we have a feature request to improve this behavior: * CONFCLOUD-8749 Please vote on that if it's something you'd also…