Shannon S Atlassian Team

Hi David, Could you help me understand what exactly it is you're looking to do in Confluence? Kind Regards, Shannon

Nizar, Thank you for letting me know you were able to email them. We aren't affiliated with them in any way, but I hope you will be able to get in touch with them shortly. Take care and Kind Regards, Shannon

Hi Daniz, From the looks of things there is no update yet on the bug. The ticket will be updated as soon as we have more information so please do watch it and you will receive those notifications first. Kind Regards, Shannon

Thank you for letting us know you were able to resolve the issue with the SOAP API. Take care and Kind Regards, Shannon

Thank you for letting us know how you were able to fix it! It will help users in the future if they have a similar issue. Take care and Kind Regards, Shannon

Hi Corin, Can you let me know what service is managing your accounts? Are you able to provide any details as to which instance this might be in reference to? If you're uncomfortable, I can create a support ticket for you in our system using the email address you have posted with. Kind Regards, Shannon

Iliya, Unfortunately I'm not familiar enough with the CLI which is a third-party add-on, but hopefully the team behind it will see your question here and be able to assist you with that. I have properly tagged it so they can see it. Otherwise you can consider contacting them directly and they may be able to assist you…

Christian, So can you confirm you're using the add-on called Table Grid Editor, and it's not working as expected? If so, we can tag your question so that the add-on provider could answer your question. I also requested your Jira and Oracle versions, so could you please let me know that? Kind Regards, Shannon

Hi Baybars, By 'user' I mean the person that you intend to have access the dashboard. If the person is not a member of jira-users, then they don't hold a Jira license, and are then considered to be an anonymous internet user. Without Jira access, it's not possible to control permissions for that person, unfortunately. Kind…

Kris, It indeed hasn't been updated for some time. I found a request here for updated versions: * JSWSERVER-15321 My recommendation would be to watch that bug ticket and vote on it, and you'll be updated of any changes. Kind Regards, Shannon

Hi Karen, Thank you! I've requested that we possibly include them in the future in a feature request: * CONFCLOUD-58034 Of course, the keyboard shortcuts will still work for this, so you can feel free to use those for the time being. Please vote on the feature request above and watch it in order to receive updates in the…

Hi Kyle, Thank you for sharing. So the issue for you is now resolved? Once you removed the other drivers and followed the intended upgrade path, everything worked out, correct? Kind Regards, Shannon

Hi Shawn, Could you let me know a bit about your setup in terms of network connectivity? Is it behind a firewall or using a proxy of some sort? Does it have constant access to the internet? Kind Regards, Shannon

Glad to hear, Nikolay! If I see this issue again I will suggest the same. Take care and have a pleasant week. Kind Regards, Shannon

Hi there, So you previously had Confluence and Jira installed and connected together and working, and for one reason or another, you have reinstalled Confluence and now they no longer correct. Is this accurate? Or did the connection stop working one day and then you reinstalled Confluence? To determine the reason that…

Glad we could help, Steve! :) Take care and have a pleasant week. Kind Regards, Shannon

Hi Nizar, According to the IP your domain is using, your host is UnlimitedWebHosting in the UK: https://www.unlimitedwebhosting.co.uk/contact You can contact them from that page and they'll be able to help you with WordPress and CPanel. :) Take care! Kind Regards, Shannon

Thanks, Miles. Alexey posted an article for you in another answer that you can use to recover the administrator login. This is the process you will want to follow in order to recover access. Let us know if you have any trouble! Kind Regards, Shannon

@Ryan Giordano - Apologies for not responding. During that time we were having issues with our email notifications so I didn't see that you had responded. @Drew Nedderman - there are two issues I see right now regarding image effects in Cloud * CONFCLOUD-57906 - Image effects are causing images not to render at all *…

Great that you were able to do so! Do you mind sharing the exact settings you added and to which vm file? That way, if other users run into this, they can use your example. It would even be helpful to share that on the feature request. Kind Regards, Shannon

Hi Iliya, @Bob Swift mentioned the following example in a previous question: --action runFromPageList --space SPAC --common "--action removeLabels --labels purple --id @pageId@" You can list multiple labels in quotes like this:--labels "label1, label2, label3"He also has a method to get a list of labels using getLabelList.…

Hi Dia, Thank you for your patience. We were able to replicate the issue, and have reported it as a bug to our development team: * CONFSERVER-54073 At this time, there is no workaround, but please watch the case to be updated if there are any changes. If you could, please also vote on that case, since it helps show the…

Hi Emanuele, I have created a bug ticket here: * CONFSERVER-54072 I am still working on a solution for you as a workaround, so please stay tuned. Kind Regards, Shannon

Emanuele- Apologies! I was able to replicate it again, and now it's stuck, and none of the above works this time. I'm looking to see now if I can report this as a bug and also how we can turn off the labels now. I will let you know what I find out. Kind Regards, Shannon

Hi Emanuele, I just tested this, and I did run into a similar issue. All the labels disappeared except the sidebar.header.spaces.link and the ones on the UPM (Plugin Manager). But then, for some reason, once I noticed I had a UPM update and then refreshed Confluence as it requested at the end of that, the labels went away.…

Bob, Thank you for confirming that with me. You can let them know indeed some of the features will not be the same. Any that you can make note of I will find out for you the status of those or if they will not be included in server. Kind Regards, Shannon

Hi Iliya, You can remove a label from a set of pages using CLI, and there also appears to be an option to runFromPageList to do this in bulk. Have a look at that page and do let us know if you have any questions. Kind Regards, Shannon

Hi Nizar, We aren't a hosting company, but a software provider. If you can let me know the address where you uploaded your legacy Wordpress files then I will be able to help you figure out which company you need to contact for assistance. Kind Regards, Shannon

Hi Bob, As they are two separate platforms and developed separately they indeed do not always contain the same feature sets, as is with our other Server vs Cloud products. My recommendation is that you review the Portfolio for Jira documentation of Server and Cloud and you will be able to get a better understanding of the…

Abhay, I can tell you that there is definitely no user on that instance with your name or email. You can't give permission to a page on an instance unless the person is a user. Therefore, you will need to speak to someone on that end to add you to the instance as a user and then they will be able to give you access to the…