Shannon S Atlassian Team

Hi Alyce, It's only possible to set a due date to a specific date. What I would recommend is if you want a specific task done a certain week, that you set the due date to Friday of that week to be sure that it's completed by the end of the week. Kind Regards, Shannon

Hi Baybars, The information you mentioned all needs to be done using Browse Projects access. So the user has to be an existing user in Jira with access to view the project, or the project needs to have allowed anonymous users to have Browse access. When you mention "the user" do you mean one of your Jira users or a public…

Hi Abhay, Can you let me know what you mean when you say that they cannot "search" you? I can confirm that you do not have an account on that instance. Atlassian.com and Atlassian.net does use the same user base, which is what we call an Atlassian Account. You want to first have an Atlassian Account at id.atlassian.com. I…

Abhay, I apologize but due to security reasons I'm not able to provide you that information. What is the reason you need access to the instance? If you're working with a specific company they will be able to direct you to the right person. Kind Regards, Shannon

Hi Abhay, A person called Trent is your primary administrator for your instance. You can contact him to provide you access. Let us know if you have any trouble. Kind Regards, Shannon

Hi there, You'll want to make sure that Jira Server is on the latest version, then you can move to Cloud using our article: * Migrating from Jira Server to Jira Cloud This will include all projects, issues, data, and attachments. Let us know if you have any trouble. Kind Regards, Shannon

Hi Ivan, Thank you for that information. See a lot of INFO and WARN from your logs but do you also see any ERROR entries? This might contain more information about the issue. In addition any "caused by:" lines can also help us. Kind Regards, Shannon

Hi Emanuele, Can you let us know what version of Confluence you're using to replicate the issue, and if you have any screenshots you can send that show the behavior, it will also help. Thank you! Kind Regards, Shannon

Hi Sandor, Agile is called Jira Software now, and you can find it from the Jira APIs page. At the bottom, you'll see the heading JIRA Java APIs and then JIRA Software Java API. Can you have a look at that and let us know if it helps? Kind Regards, Shannon

Hi there, Can you confirm the versions of Jira and Jira Service Desk that you are using? I'd like to test it. Kind Regards, Shannon

Hi Kyle, Could you have a look at the Confluence logs during the upgrade and see if you notice anything unusual? Please feel free to share any errors you see and we can help out and determine why it's stalling. Kind Regards, Shannon

Hi Shawn, Just tested this myself in my Cloud instance with the new editor, using Chrome Version 62.0.3202.75, the latest version. I do get the downloads screen in Chrome when I am NOT editing a page, but the moment I start editing a Confluence page, and place my cursor on the page, it opens the Jira Issues Macro screen.…

Karen, Can you let me know which new format you're referring to? Let us know your Confluence version and if you have any screenshots, it will be most helpful. Thank you! Kind Regards, Shannon

Hi Tejal, It is not currently possible to use the Bulk Edit Feature to add multiple attachments at one time. There is a feature for it, that you can watch and vote on if you wish to see it implemented: * JRASERVER-40951 Let us know if you have any questions about this. Kind Regards, Shannon

Jamie, Can you let us know what version of Jira you're running currently? Are the users that are able to upload doing so from a different location or network? Kind Regards, Shannon

Hi Justin, You can look at marketplace.atlassian.com for the add-on you require, and it will provide you a file that you can install directly into Jira. Have a look at Installing Add-ons for more details, if you haven't already. Let us know if you have any trouble. If you cannot find the add-on you require, let us know the…

Hi Christian, Could you help us to understand what it is you're trying to do exactly? Please provide examples and let us know what the problem is you're having. If you can also tell us your Jira version and Oracle version it will help us greatly. Kind Regards, Shannon

Paul, When you import data from Jira into Jira Cloud, it will completely overwrite the server. If you need to only merge data then the best way is to follow this article: * How to merge two Jira Cloud Applications together It does say two "cloud" instances but the process will be the same to merge them. Kind Regards,…

Hi Miles, Can you tell us if you're on Jira Cloud or Server? If you're on Cloud I can help you if you can confirm your email address is the same as your user's email here. If you're on Server then you will want to talk to your Server Administrator to recover it. They may not have set up the outgoing email server. Kind…

Hi Chris, It's likely because you're on an EAP version of Jira. We don't recommend you use these in production environments. Is there any way you can upgrade to 7.5.1 official release? This would probably resolve the error. Kind Regards, Shannon

Hi Seneca, We have a lot of helpful documentation on this on our Cloud development page in our developer.atlassian.com page, as well as here: * Jira Cloud development documentation I would recommend you have a read through those pages to learn about our Connect tool. If you have any trouble with that you can reach out to…

Nikolay, Thank you. Can you help us to understand where exactly you're seeing this, and what are the circumstances? Since at this time we are only seeing a very tiny screenshot from your instance it's hard to tell what is being encoded improperly. Kind Regards, Shannon

Hi Sathish, Thank you for letting us know you were able to resolve your issue. Have a nice weekend. :) Kind Regards, Shannon

No worries, To be clear, you won't be doing the exact same method as the above page but you can see how they restrict that specific function to a group. It may or may not work for your download button. Kind Regards, Shannon

Hi there, Do you mean you want to send a message to all your Service Desk customers in case there is an issue on your system? Besides adding an announcement to your Service Desk (in the case that it's still online), you would otherwise have to create a mailing list from your list of JSD Customers and mail them manually.…

Paul-Louis, You will be able to use basic CSS. You can read more at our Styling Confluence with CSS and see our Basic Styling Tutorial. I would recommend using the font-size property and give that a try. Let us know if you have any trouble. Kind Regards, Shannon

Thank you for clarifying. The reason Jira Service Desk works this way is because we created a special Service Desk Customer role that allows them to login and create a ticket that way without having a Jira license. What kind of information were you thinking of including on the public dash? You don't need them to be able to…

I'm not sure that's possible but you might be able to use a similar method as seen on Restricting users from the People Directory to specify a group that can have access. Kind Regards, Shannon

Hi James, It's not possible to transfer licenses to a different product. If you purchased your Jira/ Confluence Server licenses within the last 30 days, you'll want to reach out to our Advocates Team (select Billing, payments, and pricing) and they may be able to refund your last payment. To get the Cloud license you can…

Abhijit, I see that Nic already provided you the Server Requirements on the 17th, but you will also want to review our Installing Jira Applications on Windows documentation and Jira Applications Installation Requirements To install Jira you don't need to have extensive knowledge on database, as long as you have already…