Shannon S Atlassian Team

Thanks, Martino! Even better. I will be able to access the instance and test it on my end. However, I wasn't able to find a Cloud account under your email address, but I did find one for your colleague, Ricardo. Is this the instance, or is there another? Regarding the issue - are you able to replicate this in Incognito…

Hi Harold, Can you let us know the circumstances under which this occurs? Including: * Confluence version * Browser version(s) (list all browsers you've been able to replicate this in) * Operating system * Text editors you have tested with. One more thing - you put the question in the Confluence Questions collection. Is…

Hi Andrii, It sounds like the following bug, which I was able to find, and then noted you already discovered it and commented on it: * CONFSERVER-39845 I recommend you continue to watch the issue for updates when the issue is resolved. At that time, they will let you know the release version so you'll be able to upgrade…

James, Glad you were able to resolve it! Thank you very much for sharing that resolution with us. Take care and have a pleasant week. Kind Regards, Shannon

Thank you Martino, Sorry - one more thing - can you tell me what Confluence version you're using? Kind Regards, Shannon

Hi Don, Google authentication will still work provided the email address is a Google account. Okta kicks in if an email types in their email address rather than pressing the Google button. If you come off Gmail, they will no longer be able to use the Google login button. That is the only way it will affect those accounts.…

Hi Christian, Each time a license is renewed, you will want to login to your My Atlassian account management page and click on the View License link to generate a new set of license key(s). For reference on how to apply the new license key to your instance, you can visit this online documentation page: Viewing and Updating…

Jimi, I'm moving your case to our support system because I think it will be easier to follow there. I used the support email address from this account, so please check that account for the ticket number so you can login and receive our updates. If you have a particular email address you want me to add on the case please…

Maris, Thank you for letting us know. This is for Confluence specifically but I'd like you to try this anyway: * Stop Jira/Jira Service Desk * Remove these two folders:* JIRA_HOME/plugins/.bundled-plugins * JIRA_HOME/plugins/.osgi-plugins * Start Jira Then, can you tell me if you still have the issue? Kind Regards, Shannon

Hi Nicole, I see that your issue is indeed related to your billing account, so I have created a ticket with our Advocates team. They will be in touch with you shortly via e-mail. Thank you for your understanding! Kind Regards, Shannon

Hi Paul, No worries! The Jira code notation is going to be a bit different since the article you're reading for Confluence is based on a specific Confluence macro. Here in the Advanced Text Formatting Notation for Jira you can see how you're able to use the {code} and {panel} macros: * Text Formatting Notation Help >…

Thank you Ľudovít, If it was a specific date picker that was having the issue, I wanted to be sure what the Jira English equivalent was before proceeding. However, upon closer look of your screenshot, I can tell what the issue is. The date you have in the text field is 06 November 2017, 15:43. But the calendar is showing…

Thanks, Bart. The Jira document you sent won't work the same in Confluence, as the only two built-in banners we have for it are the ones listed on the article I sent. If you have a screenshot you can share of the current banner it might help us to help you narrow down the source of it. Otherwise I can wait for you to speak…

Apologies, I'm not able to install 5.4.4 due to my current system, but I've been trying to trace back this issue for you to some cause. To help in my search, can you let me know if other browsers have had the same issue, such as mobile Safari, or mobile Firefox? What is the mobile device your users are replicating this in?…

Unfortunately it doesn't appear your site is public so I won't be able to view the content (or blank page) from my mobile device. I will set up a 5.4.4 instance from my workstation and see if I can replicate the problem from my end. I'll update you soon! Kind Regards, Shannon

Hello Soporte, It's not possible to include the contents of the space (known as a Page Tree) in that sidebar at this moment, besides the one you will see automatically as soon as you access one of the pages within the space. We do have a feature request that's requesting it stay expanded, if you're interested. You can vote…

Hi Olli-Peter, You can click the icon in the bottom right-hand corner of your sidebar, and you will be able to add the missing options: This is an example from my instance. If I click the + symbols, it will add those options to my sidebar. Can you give that a try and let me know how it goes? Kind Regards, Shannon

Hi Areg, There are several different add-ons that can help you to create a survey in Confluence, since it is not a built-in feature. * How can I add surveys to Confluence pages? I would recommend trialling a few of those. I believe it should be a standard feature for survey for only certain people to be able to view the…

Hi Emilia, It's not possible to add captions for images in Confluence at this time without use of an add-on. We do have a feature request for this that you're welcome to vote on and watch for future updates: CONFSERVER-2584 There does appear to be an add-on in Marketplace that could help you with this: * Image Captions for…

Hi Tiffany, Did you install both the Play SQL Base and the Spreadsheets add-on? According to the Play SQL Base overview: This free add-on lets you query databases (mostly HSQL and PostgreSQL). It is also the basis for the (paid) Play SQL Spreadsheets add-on with read-write features. Kind Regards, Shannon

Hi Leon You're referring to the Time Tracking report, correct? I have a feature request here to be able to add additional fields to the Time Tracking Report, however, it was closed as we do not intend to include this in the future: * JRASERVER-26234 You may find that one of the following add-ons may improve on the Jira…

Don, Thank you. Allow me to explain first what is occurring here. * A user navigates to your site, and they are redirected to https://id.atlassian.com if they are not logged in currently. * They have the choice to either Enter email or to click Log in with Google, which they will be able to use if their email address is a…

Hello, First, please try: java -version Next: echo %JAVA_HOME% Following with: echo %JRE_HOME% This will let us know your Java version, where your Java home is set, and finally the JRE home. Please send us the results of these commands, as we need to verify them. If you don't get results from any of the commands, please…

Gavric, Apologies, I wasn't receiving notifications for some reason. We will need to have a look at the Cloud instance for you, but it will require a support ticket. I went to look for the Cloud account associated with your email, but I was not able to find one. I will proceed in creating the case for you, and you can…

Hi Miklos, According to your ticket that you raised with us on the 9th, it seems you were successful in importing finally, although with fewer activated users than expected. Can you confirm? How were you able to get around the stalled import? Kind Regards, Shannon

Hi Bart, I'd like to test this on my 6.5.0 instance and report a bug if necessary. Can you tell me which one of the banners you're using from this page, or if you're using a different one? * How to add site-wide banner in Confluence Thank you! Kind Regards, Shannon

Hi Amanda, Can you let me know what version of Confluence you're running? Here are some tips to get you started on troubleshooting Collaborative Editing. Kind Regards, Shannon

Hi Prathewraj, To verify, you're using the mobile version of your site and not an installed application from the App Store or Google, correct? Does this occur for all pages in Confluence, or only specific ones? What is the browser you are using on your device? Which model devices are you able to replicate this one. Lastly,…

Joanne, Can you let us know the versions you're using of the following: * Confluence * Microsoft Office * Browser * OS Thank you! Kind Regards, Shannon

Hi Charles, This is not yet possible, but we do have a feature request open for this: * JRASERVER-62204 Please vote on and watch the above case to show your interest. It will also be helpful if you comment on the issue with your particular usage case. Do let us know if you have any further questions about this! Kind…