Shannon S Atlassian Team

Arno, Thank you for confirming. When you have a chance, please let me know what the results of your schema tests were. Kind regards, Shannon

Hi Chen, I see that Browse Projects is blank, and this is the one I let you know earlier has to have permissions set or no one will be able to browser your issues. In the example page I sent you of factory default settings you can set this to the Project Role (Users), or choose the group you want to be able to view the…

Chen, I am not able to replicate that issue personally, can you confirm the problem exists in multiple browsers? Dropbox was just an example, there are many free image share services, such as imgur, We Transfer, Google drive, Jumpshare, etc. so please feel free to use the one that is easiest for you and you can share those…

Chen, What's the error you receive when you try to attach the image to this thread? Are you able to share the image with another service, such as Dropbox? Community support is done entirely through the site and we do not have a support phone number where you will be able to reach us. Kind regards, Shannon

Happy the suggestion worked for you as well, Brandon! Kind regards, Shannon

Hi Casey, At this time there is no further workaround. I recommend watching this thread and the bug in case another workaround is discovered. Kind regards, Shannon

Adrian Thank you for confirming. I've tagged this issue with the Adaptavist collection and the tag for that add-on so the team will be able to see your question. In the meantime I would also suggest making sure all of the macros of the add-on are also enabled from Manage Add-ons, and ensure that the add-on started properly…

Roland, Thank you for verifying! I've accepted your answer. Take care and kind regards, Shannon

Hi Adrian, I believe that {div} macro might have been part of an add-on. Did you have Adaptavist Content Formatting Macros installed, by any chance? Kind Regards, Shannon

Hi Ajit, The task items listed in your Meeting Notes will be removed from the individual users' tasks in their profiles. The checkbox will be updated on the Meeting Notes, but the task itself is not removed from there, because the text is part of the notes you made. This is to keep record of the tasks having been assigned,…

Hi Fred, Can you confirm which Scroll add-on you're currently using for this? I want to tag the question with the product tag so that those who support it will be able to see it. Kind regards, Shannon

Hi Chen, You will want to make sure all projects have been switched to the New Default Scheme. If they have already, you can send us screenshots of the current scheme settings and we can try to assist you. Please also feel free to try the Permission Helper to determine the problem. Keep in mind that Browse Projects is the…

Hi Utku, I have requested a change on your instance that should allow you to switch to the old version by tomorrow. Please follow-up with me then to confirm if it is resolved. I want to also let you know that soon this feature will not be available for anyone. You can expect that in the next few months it will not be…

Hi Ajith, Since this was the known bug, I recommend upgrading to 5.10.3 or higher and it will resolve your issue. Let us know if you have any trouble. Kind regards, Shannon

Arno, Can you let us know the version of SQL you are running, and also make sure that your schema names are consistent? Thank you! Kind regards, Shannon

Hi Chen, Yes, if you still have your default scheme untouched you can revert to that. If you have already edited your default scheme, you can refer to this page for the original permissions to set them back. Kind regards, Shannon

Hi Utku, At the time of this post, some users are able to disable the experience in this way: Is this the menu you do not currently have? Please confirm your Cloud details, if so, and I'll have a look. We are working on rolling this out to everyone and soon it will be obligatory for all instances, so please be aware of…

Thanks, Svante! Some vendors will have a "Create question in community" option on their support page in Marketplace: https://marketplace.atlassian.com/plugins/com.riadalabs.jira.plugins.insight/server/support This one only has "view existing Q&A" but if you click it, you'll see at the top: Tag:…

Hi Chen, It's not possible to revert changes to permissions schemes, but did you happen to make a copy of the scheme before you deleted it? You would be able to switch back to that if you have it available to you. Kind regards, Shannon

Hi there, Can you show us what your user directories setup looks like right now? Please also have a look at Only Jira Administrator can login to Jira and ensure this is not the issue you've run into. Kind regards, Shannon

Hi Svante, Can you let us know which Insight add-on you're using? I want to make sure to properly tag this post so that the users who support Insight will be able to find it easily and answer your question. Kind regards, Shannon

Hi Ajith I tested this just now on my Confluence 6.5.0 instance, and it does appear to be working. Can you let me know what version of Confluence you're running? It appears to have been a bug in the past, but was fixed after 5.9.14 and 5.10.3: * CONFSERVER-40325 Kind regards, Shannon

Hi Linh, It doesn't matter which order you do this in, but I would recommend working on setting up your first project and then editing its workflow first. That way any users you invite won't be confused about the lack of content. You can have a look at getting started with Jira Software to help you get started. In terms of…

Hi Karl, The message itself isn't asking you to defer to the community, but asks you to contact Support. The link takes you to support.atlassian.com which is a separate site. To contact support you would use the green button below the menu options that you pasted above: I can understand why users might be confused,…

Unfortunately, yes, many people will miss that. I can see also that we set a notice when you select a bug to create that asks to go through support instead. I think it's not so clear that we have prevented bugs being created through this channel, so I will see about it getting worded differently. I'm still following the…

Hi Roberta, The Task Report Macro can be used to create a list of tasks. You can filter by space, page, user, label, created date and more. To add the Content Report Table macro to a page: * From the editor toolbar, choose (Insert) > Other Macros * Find and select the required macro * You can also enter by typing {task and…

Hi Mark, In addition to what Nic said, you'll want to make sure your AppLinks version is the same major version. You can use this table to compare: * Application Links Version Matrix You can use the table from Use Jira applications and Confluence together to see what features will be available to you, depending on your…

Hi Anil, Thank you for reaching out to us! User mentions are not yet one of the supported macros in the mobile app but I created a feature request below for this: * CONFCLOUD-58291 This is part of a bigger request, CONFCLOUD-57844, that asks to increase the number of features available in the mobile version. Going forward,…

Hi Mark, We usually recommend that both apps have the same major AppLink version. You can compare these versions from the Application links version matrix. You can check your version by going to the System Information page in your instances. Additionally, by checking the information on using Jira Applications and…

Hi David, Could you show me examples of #1 and #3 so I can report it as feedback to the team? #2 could also be due to the instance itself and we'd have to take a look at your logs for this. Did you happen to report it to the Cloud team already? If not, I could make a ticket for you so we can have a look at your logs.…