Shannon S Atlassian Team

Hi Nicolas, I was aware of the way via REST API, but not specifically of Java API, as it's not documented anywhere. Hopefully someone will see this that knows if there is a way to do so, but what I'm hearing from the Confluence Server team is that it may not be possible. If you do determine the way to do it, since it's…

Michela, Is the page you're embedding in the same space you set up as a Knowledge Base in Service Desk, or is it in a different space? Shannon

Karl, Thank you! This is due to a known issue since External Gadgets were removed from Jira Cloud, and it appears you still have some enabled that were for Jira Software (Agile). They no longer function, so I would like to remove these from your site. Once you give me the go-ahead, I'll do that now, and then you'll be able…

Thank you for letting me know, Jan! Kind regards, Shannon

Hi there, Thank you for letting me know! Glad it's now working for you. To be clear, was it the re-enabling of the add-on that made this work again for you? Kind regards, Shannon

Hi Suresh, In addition to what Nic said, the article I sent you earlier in Step 3 asks you to set the Internal Directory to First position, so it shouldn't still be trying with Jira. In addition, I would recommend setting Jira to inactive, so: update cwd_directory set active = 'F' where id = <Jira Directory id>; Please…

Understood, Domi. I just wanted to be sure because it looks like you might have exited out of the log file before it had completed. Thank you for verifying that. Have you had a chance to read over the article I sent you about troubleshooting UPM issues? It also mentions some more details on Configuring Marketplace…

Thank you Domi, There should have been more in the logs after initial error you sent, such as a "caused by" lines that would have given us more insight to the actual problem. If your log stops there, can you please go through the steps at Problems Connecting to the Atlassian Marketplace? Thank you. Kind regards, Shannon

Thank you Dominik, I will still also need to see what's actually occurring in your Jira logs when you encounter the error as well as what showed up in your Developer Tools in your browser, as this will tell us exactly what your instance was not able to access when attempting to install the add-on. As soon as you have that…

Hi there, Can you please clarify if your Admin section is physically missing, or if you simply want it to be the default page in Jira? The URL provided from Menus Missing from Jira Administration Panel appears to no longer be functioning, but this particular error was that particular sections are missing, but not the…

Hi Saifur, I would enable Less Secure Apps, per this documentation: AuthenticationFailedException when connecting to Gmail as SMTP server If that does not work, please try port 587 instead of 465 for TLS, and failing that, I would recommend placing your username in the Optional section under the SMTP settings. I hope this…

Domi, Are you still able to show me what comes up on the Network Tools and your logs when you encounter the error? Kind regards, Shannon

Hi Jimmy, You can use the Task Report Macro for this. You can create a page on your personal space that has all tasks that were created by you. You can then view this page when you want to see which tasks were not yet completed, and then personally get in touch with those users. Otherwise, we do have a feature request for…

Hi Ofira, Browsers have this feature already built-in, and I would always recommend using that instead of installing an add-on. However, there does appear to be a 3rd party add-on that also does this: * Spellproof - Confluence Spell Checker I'm not personally familiar with this add-on and it appears to be the only one…

Hi Peter, The best option would be to use the Excerpt Include Macro so you can easily reference the table on another page without having to copy it. Otherwise, if you want to physically move the table from one page to another, and you're not able to select the table in Edit mode in Confluence, I would recommend using the…

Dominik, I've seen users correct this error by allowing access in the firewall for the UPM to access our Cloudfront. If you view Developer Tools > Network in Chrome, you should see the URLs in red that the UPM is trying to access. Can you have a look at that and make sure they're not being blocked in your Firewall? Kind…

Thank you, Przemyslaw for the update! Kind regards, Shannon

Hi Rafik, I assume you're referring to the page itself and not a PDF export of the page, correct? To troubleshoot your encoding issue, please have a look at Troubleshooting Character Encodings. You will also need to be sure that your database is using the required encoding we have specified, and the article will show you…

Thank you for the update. If you still have any issues, please let us know. Kind regards, Shannon

Hi Domi, In that case, what is your UPM version? Are you working behind a proxy or firewall? Kind regards, Shannon

Hi there, Does the same occur when you access from localhost:8090? Could you let us know the Base URL of your Confluence instance? Kind regards, Shannon

Hi Dominik, Can you let me know your Jira version? Please also see if you have an update for UPM and let me know if you're able to update it. If an automatic update does not work please also try updating it manually. Kind regards, Shannon

Thank you Luis, I haven't heard from you regarding the Jira logs. Were you able to find any details on the logs from when the issue collector is clicked? Kind regards, Shannon

Hi Sinzii, I wasn't able to replicate the issue nor was I able to find the space from your first example, but this occurs when you don't have a homepage set for the space. To set a homepage go to Space Tools > Overview > Space Details > Edit > Home page: and you can set a homepage there. Can you try that on the affected…

Hi Karl, I have a fix for your issue, but I need to apply it myself to the instance as it's not something you'll have access to. Is it possible for you to let me know the URL of your instance? As soon as I see it you can remove it from the post if you don't want it kept online. Kind regards, Shannon

Hi Spencer, At this time there is a known bug that states that in Confluence you will be unable to export more than one page of tasks at a time. In addition, there is a feature request to be able to display more than 40 on one page: * Confluence PDF & Word export can't export the 2nd page of Task Report Macro * Tasks: Show…

Hi Michel, You can now View All Boards when you select the magnifying glass icon on the left-hand side to search for issues: I hope this helps! Let us know if you have any questions. Kind regards, Shannon

Hi Balu, First, please be aware of our notes regarding IE 11 on our Supported Platforms page: * Minimum screen resolution of 1024 x 768 (when browsers are maximized). * 'Compatibility View' is not supported. Can you tell us, do you also have the same problem when running IE with no add-ons? One more thing, is you may want…

Hi, In that case, can you let me know the answer to my earlier question about where you downloaded the copy of 7.6.0 and if you had installed it as a beta file? We are not able to replicate it on our end with 7.6.0. Kind regards, Shannon

Hi Mark, Thank you for letting us know. Please be sure to watch and follow the bug report as well as comment on it and vote, since it helps show the number of users with the issue. * CONFCLOUD-57832 Kind regards, Shannon