Shannon S Atlassian Team

Phil, Which user are you using to attempt to make the changes? If it's the Phil Stamp user, according to the Permission Helper you don't have either of the permissions needed. To set the permissions: * Go to BDP Permissions. * You can see the two permissions you need here:* Edit Issues (currently set to Project Role…

Hi Roni, No worries! Does your Confluence instance look like the examples in this blog post? https://www.atlassian.com/blog/confluence/the-new-look-of-confluence If you're on Server, you can tell your version at the bottom of the page in Confluence like so: Regards, Shannon

Hello Youngmin Jeong, From my understanding, Google Adsense requires that you insert custom HTML into a page, which is not possible in Confluence Cloud, as it is a restricted function. I was unable to find any 3rd party add-ons that may provide you the ability to connect Adsense to Cloud, thus I do not believe it is…

Hi Roni, The macro auto-inserts as soon as you paste the URL of a card or board in Confluence. In addition, you can use auto-complete to insert the macros. The two macros are called: * Trello Board * Trello Link Can you give that a try on your instance and if you still have a problem, I can have a look. I'll need you to…

Hi Joe, Text inserted into the code block macro must be manually typed or pasted in. It is not possible to link to a file. I've created a feature request a while back to be able to drag and drop a file or text into the macro. If you're interested, please vote on it and watch it for further updates: * CONFSERVER-53149 Kind…

Hello Gerald, As of Confluence 5.5 your database will not contain your attachments. When backing up your Confluence Site for restore, we recommend creating an XML backup and also backing up your home folder. If you only have the database backup, it is still possible to restore, but it will not likely contain any…

Hi Kevin, It is not possible to limit user mentions to a specific group or list. We had a request to implement this in the past, but do not have intention of doing so in the near future. My recommendation would be to try mentioning the user based on a unique quality of their name, for example, when I want to mention…

Jeroen, Thank you for letting me know. I'm happy you were able to get it working again. As your collation is not recommended, if you run into issues again you will need to attempt the migration as recommended earlier. During a new setup you would have to enter the same license again, but there should be no need to generate…

Tom, Could you show me an example of what this looks like? Are you testing with only Team Calendar or are you viewing the calendar through another application as well? I just tested this on both 5.3.10 and 5.3.20 but was not able to replicate the problem. I'm using the regular Events event type. You should also be aware…

Saurav, Is this for your instance at s*****t.atlassian.net? I just tested it myself now but I was not able to replicate the problem. Could you confirm the instance URL and let me know which spaces in which you've been able to replicate the problem? Shannon

Hi Phil, You should be able to edit the issue as an Administrator and apply a new Security Level Scheme that way. I've tried to test it myself but I don't have the permissions on your instance. Your 2nd question is showing the entire projects list. Which project are you trying to hide? Who needs to see it exactly? Finally,…

Hi, Could you let us know the version of Confluence you are using, and if you're running behind a proxy or firewall? Does this occurr with all pages, or only certain pages (in one space, maybe?) You could also generate a HAR file while running the request, and it will help to understand what might be taking so long. Shannon

Hi Oliver, In order to get your support zip, I'll need to make a ticket for you in the support system. Could I use the email address you're logged in with to ask the question? Shannon

Hi Jeroen, It appears that your columns are defined with VARCHAR instead of NVARCHAR. To move forward, I recommend the following procedure to migrate your database to a database where Jira has created the tables to avoid any issues. We will be working off of the Switching databases documentation, scenario #2. Please make…

Hi Oliver, Can you let us know what version you upgraded from and to? Additionally, please let us know what errors occurs in your atlassian-jira.log. Thank you! Shannon

Thank you for letting us know, Isaac! Have a pleasant week. Shannon

Hi Jeroen, I assume you are using MS SQL? In our Database Setup for SQL Server documentation it does let you know that the collation needs to be SQL_Latin1_General_CP1_CS_AS (case sensitive). Did you have a chance to review this for the exact steps to create a database in MS SQL? If not, I would recommend reviewing it as…

Hi Phil, Sure! So the default project permissions for that project allows Anyone to Browse Projects (along with a few other things.) You can check this here: BDP Permissions However, you do have some issue level security applied: BDP Issue Security It appears that all of your issues have a level of security applied, except…

Hi Sagar, It seems that you may be entering your license ID rather than your server ID. Can you please try the following: BIRT-XOXO-PG2C-P65Y This is the Server ID associated with your SEN. Shannon

Hi Rafik, Your task #2 screenshot appears to not be the correct one for the query I asked you to run. I can see there you ran SHOW VARIABLES LIKE 'character_set%'; but actually I need you to run: SHOW VARIABLES LIKE 'collation%'; Can you try that again and send me the results of your query? One more thing you can do to…

Hi Jaïs, As Jack mentioned, you are limited a lot when it comes to Cloud. You can only link one Confluence Space to your Service Desk as a KB, giving your customers access to it without a Confluence license. We do have a feature request to be able to include more, so please vote on this and watch it if you want to be…

Sinzii, Alright, thank you for letting me know! Take care, and have a pleasant week. Shannon

Happy to hear, Stefano! Take care, and have a pleasant week! Shannon

Happy to hear! Have a pleasant weekend. Kind regards, Shannon

Hi Saifur, I set up Gmail on my instance and these are my current settings using Gmail SMTP that does seem to work when I send a test email: This is as I've edited mine to work, so maybe it will help you too? I WOULD DEFINITELY still make sure you have use less secure apps set on from the Google post I sent you, however,…

Hi Sinzii, Essentially the homepage of a space works like a parent of all the other pages on the space, so when you remove the homepage itself, or remove it from the space settings, you're basically orphaning all the other pages below it. This causes issues like the one you saw as well as many other issues. I was able to…

Thank you, Melissa! Take care and kind regards, Shannon

Thanks, Bruce! I have sent the feedback to our Documentation theme so I hope to see the fix in the near future. If you have trouble on anything else from our docs let me know and I'll find it out for you. Shannon

Hi Phil, We don't have PM functionality yet on here, but feel free to @ mention my name on the case and I can have a look at it on Monday. Shannon

George, Thank you for the update. If you do find out please feel free to share here in case other users have the same problem. Kind regards, Shannon