Shannon S Atlassian Team

Thank you for your vote, Oliver! Take care and kind regards, Shannon

Thank you for letting us know! Can you let me know what version updating to corrected your issue? This will help other users in the future. Kind regards, Shannon

Thank you Chrysovalantis, In that case we will really need to see your logs. Please have a look at your Jira application logs that I mentioned earlier, and show us what errors are occurring while you try to reboot Jira. Thank you! Kind regards, Shannon

Hi Eric, Do you happen to be using Crowd? Have a look at this article: Crowd user authentication fails with 'Directory 'X' is not functional during authentication' error It appears to have helped users on Community that were having the same error. Kind regards, Shannon

Apologies for not responding on this! It looks like it missed my inbox. Happy you were able to resolve it in the end. Shannon

Thank you for providing your resolution, Kyle! Happy you were able to get upgraded. Take care, and Kind regards Shannon

Understood, Hans-Peter. Please do provide your feedback there as well as it can help push things along. Take care, Shannon

Hi Melissa, It is not currently a requirement, but we have a feature request to be able to set that: * CONFSERVER-33546 Please vote on the issue in order to show your interest and watch it in order to be updated of any changes. Let me know if you have any questions! Kind regards, Shannon

Darrel, What kind of content are you interested in moving? The best way is of course to use our XML exports: * Restoring a space * Migrating Confluence between servers If you only want to migrate a single page, copying/pasting the entire page from Editor mode would probably work best. If you export a single page to Word…

Hi there, Are both Jira and Confluence on the same server with no proxy or firewall between them? Have a look at this article first (Confluence is unable to connect to Jira due to application failed to authenticate error) and if you still have trouble, let us know if you see more details in your Confluence application…

Thank you! That Server ID appears to be your Eval one. Can you try pasting this instead? This is the ID that is associated with that SEN: B88V-Q84Y-HLOF-HJGI Kind regards, Shannon

Hi Oliver, This is indeed a known bug. Have a look at this: * CONFSERVER-35196 At this time, we do not have a workaround but please watch the bug and vote on it as it helps show the amount of users who are affected by the problem. Let me know if you have any questions! Kind regards, Shannon

Hi Isaac, It may be that some tables or some other aspect of the database have ended up with the incorrect collation even though your database is overall correct. Could you please have a look at Does this apply to me? from How to fix the collation of a Microsoft SQL Database. It should let you know what part of the…

Thank you, Stefano. I've confirmed that it's expecting four sets of four digits there. Can you confirm with me either the SEN of the license, or the email address of the primary billing contact for this license? I'll have my Customer Advocates team look into it. Kind regards, Shannon

Hi Bruce, The screenshot seems out of date, and I'll mention it to the Documentation Team. I can see the Template Menu on your 2nd screenshot. It is the same Page Icon as you see in the first screenshot, but without the word Template, like this: Can you give that a try and let us know if you have any trouble? Kind regards,…

No ETA at this moment, as we're still doing the initial investigation, but it has been escalated internally. I don't have a public link to provide you but as many of these teams are either in Sydney or the US I will be able to update you tomorrow at least to say whether or not we have found more details on the case, if not…

Stefano, I can find this out for you. Could you show me the screenshot as I have shared above so I can look into it for you? Thank you! Shannon

Thank you for confirming that. Could you confirm what version of Jira you came from initially? In my investigation, I found that it seems that one of the columns (such as PAYLOAD) needs to be nvarchar, and this is what is causing it. I found a few other cases in our system, and they're already working through an…

Hi there, Can you please confirm also your MS SQL version and your Bitbucket version? Kind regards, Shannon

Oh, it also looks like you are missing a digit in the second sequence, since they're all sets of four. Have a look again and see if you can find out what went missing. Shannon

Hi Stefano, Might that 0 be an O instead? Please show me what you see from your System Info in Jira, like this: Kind regards, Shannon

Hi there, Can you let us know which step you're stuck on? I assume you're going over our Running Jira over SSL article. Please also see if you can find any error messages in the Jira application logs and any other messages you might have seen. It will help us to see which part of the issue you're having a problem with.…

Mildred, Thank you for confirming. I've consulted with my colleagues, and they confirmed that you will need to consult your database administrator to make these changes, as they are fundamental changes in the database and cannot be performed without administrator privileges. Kind regards, Shannon

Mildred, Can you confirm which version of SQL it is that you are currently running? Kind regards, Shannon

To whoever will see this post in the future; You may request a ticket with Cloud Support with your instance specifically if you do not see the option to turn off this feature. Please be advised this is only a temporary possibility, and in the future we will not be able to offer it as the new look will be the standard for…

Ikhlasul, Happy you were able to find the menu option! Take care! Kind regards, Shannon

Hi Haivj, The Content By User macro does not show currently logged in user, unfortunately. We had a request for it a while ago but we did not have plants to implement it, so it was closed. You would need to use a 3rd party add-on as you were in order to provide that specific functionality. Let me know if you have any…

Hi Jim, I agree with you in your case since it sounds like you have a lot of users that are just read-only on the wiki. I believe the first feature, to hide it from certain users (and groups) might just be the best case for you. If this were implemented then you could have your group for users that only read and don't…

Hi Christophe, I had one of our Customer Advocates have a look at the licenses associated with your email, and it appears you had 2 licenses under that email. One is for Jira Software Data Center which expired on the 22nd, and the other is for Jira Software Server which you generated today. You can obtain your new license…

Thanks, Jim! Confluence is widely used as a Collaboration Software so a lot of users will find it helpful to have that information right at the top, but it's understandable that some companies do not desire this information. In those cases we can hope for one of the feature requests to be accepted and implemented. Take…