Shannon S Atlassian Team

I'm not familiar with this particular version, but I echo what Igor sent below. Is it possible to save without using Upload Center? Confluence uses the copy of the temporary file it is putting on your computer in order to update the changes to the server. Regards, Shannon

You're welcome, Jason! Just let us know if we can assist with anything further. Regards, Shannon

No worries, Bobby! Let us know if you have any additional questions. We're happy to help! Regards, Shannon

Hi Brenda, No worries! Actually 'gg' was the previous shortcut, but now all that feature does is help you find menu items (also maybe that's useful for you to know?) I found out about the / from the same menu. Take care! Shannon

You're welcome Brenda! There are a lot of other new shortcuts so if you click on the question mark in the bottom-left you can review other new Keyboard Shortcuts that will help speed up your workflow. :) Let me know if you have any questions about any of them. Regards, Shannon

Hi Brenda, Unfortunately it's not possible to move that, but there's a quick search available by typing a forward slash: / You can then begin typing your search query. Can you try that and let me know how it works out for you? Please also feel free to submit feedback about the new look via the Give Feedback item in the…

Hi Jason, Only the permission Admin on a Space will allow a user to edit the Space sidebar. So as long as you haven't given them admin access on the space, they won't be able to modify it. Have a look at Space Permissions Overview for more details. Regards, Shannon

Wow! Thanks, Nic for the details. I've only been working with Confluence since 2013 so I definitely didn't remember that. Shannon

Hi Yvonne, You can upgrade, but it will take a few steps. I'm listing your upgrade path below, but you will really want to have a look at Upgrading Confluence for the complete set of details. * Upgrade to 2.7.4 then upgrade to 3.5.17 * Upgrade to 5.0.3 then upgrade to the latest version of Confluence 6. You can download…

Zuhaib, Can you try to start the service manually and use that to provide us more details about what errors you are seeing in your Jira Server Application logs? That will help us to understand what the issue is. Regards, Shannon

Hi David, You can impersonate the user as long as they are not a site administrator. See Log in as another user for details on how to do that. This way you will be able to set up their profile for them and perform other tasks. I hope this helps! Let us know if you have any questions. Regards, Shannon

Thanks, Nick, for confirming. The default page that a user goes to when clicking on the main logo will not change dependent on which space the user is in. It will always direct to the page you selected as the site homepage. The space homepage is what will be displayed when a user clicks on the name of the space. At this…

To answer your other question, I do not believe that having two separate Confluence instances would cause this issue. Regards, Shannon

Hi Jai, Could you let me know what version of Confluence you are on currently? Also, are you running behind a firewall or proxy? Do you have the issue still when you disable those? Regards, Shannon

Hi Christian, I was able to find a Jira feature request for this, and I created requests for Bamboo and Bitbucket Server as well: * BSERV-10473 * BAM-18998 * JRASERVER-65910 I've also been in contact with the product managers for the individual products. Please watch the requests above and vote on them, and you will see…

Hi Marcus, Can you try Reindexing Confluence from Scratch and let us know if you still have the same issue? This usually fixes the issue, but if it does not, could you trigger the error again and let us know what messages you see in your Server Application Logs? Regards, Shannon

Jason, Team Calendar doesn't contain any calendars by default, so it is possible that a user has created this calendar in the past, or that an add-on has created the calendar. Only the creator of the calendar can delete it. You can try the article How to find the Creator of a Calendar to try and determine who created it.…

No problem, David! Take care. Kind regards, Shannon

Hi David, With the new editor, monospace is done with backticks. Example: `this will display as monospace text` A few other changes are included in the new editor so please click the question mark in the top-right to review the new formatting and any shortcut changes: I hope this is clear but do let us know if you have any…

Jason, I'm afraid that this sort of customization is not possible in Cloud. I've created a feature request below that you're welcome to vote and comment on with your use case: * CONFCLOUD-58544 Let me know if I can help you with anything further. Regards, Shannon

Hi Jason, If you're using the Confluence Server version then you can try the method listed in this previous answer: Browse to: Confluence Administration | Look & Feel | Layouts in the Content Layouts section, edit Page Layout. Move this line: #parse ("/labels/labels-editor.vm") ...below this line: #parse…

Hi Drew, No worries! Thank you for confirming that. Take care, and have a pleasant rest of your week. Regards, Shannon

Hi Lalyn, What you describe is interesting to me, especially because we have a bug that describes the opposite: * CONFSERVER-47224 In this case, if you point the macro to yourself (currently logged in user) it will show the error. When you point it to anyone else, it works. Could you please have a look at your Confluence…

Guillaume, This customization is not possible. We have a feature request below to request that all request types (projects) show by default rather than the most popular or most recent: * JSDSERVER-4793 If you would like to see this feature, please vote on the request and watch it in order to be updated of any changes.…

Hi Malachi, We will need more information from you, so I have created a ticket in our support system. Please reply to that case with a copy of your support zip after re-attempting the import so we can have the full logs. Thank you! Regards, Shannon

Guillaume, That section is the way to raise requests via the Portal. If you remove it, users will be unable to raise requests except via email if you set it up. Can you let me know why you find it to be not user-friendly? What specifically about it is difficult for users. Is it simply the use of the word "Recent"? I asked…

Guillaume, That's the primary section of Customer Portal that allows users to raise requests. If you do not want users to raise requests via the portal, then you will need to edit your Requests Types in Service Desk and make sure they are listed under Hidden From Portal instead. I hope this is clear but if you need…

Hi JP, We noticed a few users having similar issues, and reported this as a bug: * CONFCLOUD-58509 The issue has been fixed and the releases are rolling out now, so can you confirm with me if you're still having the issue? Regards, Shannon

Hi Mark, This should automatically update on its own whenever indexing is automatically run on Confluence. Can you confirm you have manually reindexing Confluence? You can also try rebuilding the indexes from scratch and see if your results populate after that. Regards, Shannon

Thank you for confirming, Mergen! Take care and have a pleasant rest of your week. Regards, Shannon