Shannon S Atlassian Team

Hi Peter, You would still need to download the backup and then upload it to the 3rd party or your local machine if you want to have a copy there. Is the 'local' copy the 3rd party, or did you want to put a copy locally and to the 3rd party? Shannon

You're welcome, Jose! Take care. Regards, Shannon

There definitely should be something, so that's odd that there's no errors at all. I'm going to create a support ticket for you so we can have a deeper look at your support zip. Please check your email in a few minutes for that ticket. Regards, Shannon

Hi Horace, You'll want to make a specific group in G Suite that will sync with the instance so that it doesn't sync all users. Have a look at this: * Enable or Disable G Suite Integration Under How to connect G Suite to your Atlassian Cloud site, in step 4 you will choose your groups. If you were to sync all 2000+ users,…

Sorry, you will also want to check your install directory for the correct permissions in addition to that. I know these steps are outlined on the first article I sent you, but there appears to still be something wrong with the permissions. Regards, Shannon

Hi Ilai, The error you sent is showing "permission denied" which means the user still doesn't have the correct permissions to run Confluence. I would recommend double-checking that the permissions on your Confluence Home Directory are set to the correct user, and then try to start Confluence again using start-confluence.sh…

Hello Sigurd, I'm writing here since Suren let you know your issue is related to this bug: * CONFCLOUD-57810 I want to make sure we put it here in case other users are having the same issue, so they know what the problem is. If you have any questions please feel free to let Suren know on the case. Kind regards, Shannon

Hello Wei, * Does the same occur no matter which user you attempt to mention? * Can you save the page without the mention? * Does this occur on other pages as well? * What version of Confluence are you running? Thank you for your help! Regards, Shannon

Hi Eugene, Could you try to see if you can manually upgrade the UPM? Let us know if you're able to get around the issues this way. Regards, Shannon

Vasiliy, It's not possible to set Confluence page restrictions via Jira. It can only be done through Confluence. You might be able to script it, such as with Bob Swift's CLI tools. Have a look at this: * Set Page Restrictions using Confluence REST API Regards, Shannon

Hi Jilong Sun, If you intend to use MySQL as your database server, then you will absolutely need to make sure that you meet all the requirements at Database Setup for MySQL, including the READ-COMMITTED isolation level. If it doesn't meet these requirements then it won't work properly with Confluence. I'm not sure what you…

Chelsea, I don't remember seeing this personally, but I found a feature request for it from a few years ago: * CQ-1833 Is it possible that you were viewing it on a mobile web browser instead? Regards, Shannon

Hi Thelma, Could you let me know what Confluence version you're on so I can replicate this? Are you indenting any of the tasks? Regards, Shannon

Evert, Thank you for confirming that. I'm happy I was able to assist you. Take care, Shannon

Hi Joe, We'll need a bit more information in order to understand what the issue is. Can you show us the error messages from your Jira Server Application Logs, and what the browser says when you try to navigate to Jira? Regards, Shannon

Hi there, Have you seen this article from GitLab on how to do it? * GitLab Jira Integration There's also an article here that talks about it: * How and Why to Integrate Gitlab with JIRA Let us know if you have any questions. Regards, Shannon

Hi Ben, Can you try: * Rebuild the Indexes from Scratch * And also try putting Confluence in Safe Mode and see if you're able to delete the space then? Also, does this problem occur with all spaces? You can create a test space and try to delete it. Lastly, when you look through your Confluence logs when the space is being…

Hi Filip, Could you confirm with me your Confluence and PostgreSQL versions? Despite the logs not having errors do they have any messages about what it might be doing in the background when this occurs? Regards, Shannon

Hi there, I just found another user that had this same error in Jira Software, and he realized it was due to a browser extension, such as Grammarly. Can you confirm you have this problem on all browsers and with all add-ons disabled, and in Incognito Mode? Regards, Shannon

Hi Gentrit, This isn't a function of Jira by default, but there are some add-ons that can help accomplish this. Have a look at this article: * Clone/Copy an entire Jira project Can you let us know what your questions were about how to do it? You'll need to use a command line tool in order to accomplish it. Alternatively,…

Hi Steven, I found the support ticket you made, and I'm testing this now on your instance. I went to the "TM" space, and then the Meeting Notes Index. I clicked the "Create meeting note" button, and it takes me to a meeting note in edit mode. * Does the error occur when you try to save? If so, can I try to save? * Is this…

Hi Steven, We would like to isolate this issue, can provide us the following details: * What is the browser that you are using? * Is the issue reproducible also if you access the page from another network? * Is this issue reproducible for other users? * Is this issue reproducible for other actions? Also, can you please…

Hello Walter, Firstly, the issue is currently a known bug: * CONFSERVER-37260 There's a SQL query workaround that you can use to get the restricted blog pages. There's also a discussion on this previous Community thread for ways to display this information in a macro that may help you. Let us know if you have any…

Hi Florian, If that is the case, then it may have a different cause. I would recommend replicating the error, and having a look at the Jira Server Logs. See if you notice any errors there about what is occurring. Regards, Shannon

Henk, It sounds like her browser has cached some of the fields she's entered into Confluence and for some reason, when she goes to enter the credit card details, it seems it as the same input type and wants to offer it as a suggestion. Are you reproducing this from the same computer as your user? Are you able to reproduce…

Hello Ilai, I would recommend starting here: * Confluence does not start due to Spring Application context has not been set There are 10 different causes/resolutions there, so you can go over those and see if you are able to resolve your issue. Let us know if you have any trouble or questions. Regards, Shannon

Hi Dani, This would probably need something like ScriptRunner to do in Confluence. Have a look at this thread. I recommend having a look at that, and let us know if you have any questions! Regards, Shannon

Hello, First, I would recommend that you provide this particular user a Confluence license, so you can easily manage their access. Otherwise, you would need to set the entire instance to Anonymous access, restrict each individual space you don't want to be public, and then restrict the individual pages in that space that…

Steven, Thank you for your patience. I'll need to create a support ticket for you to continue this, so you should be getting an email shortly. Regards, Shannon

Hi Robert, This would require you to directly edit the Confluence source files which will also require you to be confident in such tasks, and javascript knowledge, etc. If you are comfortable with this, you can review the Confluence Development resources for information on how to make such changes. Otherwise, I would…