Shannon S Atlassian Team

Ortwin, Nice find! Glad you were able to resolve the issue. :) Sorry for the delay in getting back to you on your logs. It does appear that the bit you sent me wasn't enough to make any conclusions but happy you were able to fix it on your end. Take care, and have a pleasant week! Regards, Shannon

Hi Mani, First of all, I want to apologize. I just realized that I misread your question, and that you said that you want to restrict PAGE export rather than space, which isn't possible. More on that later. For the future, the Space Permissions option in Admin settings is under the word Security and you can find it from…

Gérald, No worries! You can always try on a staging environment as well if you want to test it before implementing it on your server. I understand if it becomes necessary if any of your users are not comfortable using Jira in English. Take care! Kind regards, Shannon

Hi Justin, I've recorded a video so you can see where to put the MySQL Driver. In the beginning of my video, you'll see a lot of different folders with the Confluence versions that I have installed on my system. Watch once I go into the folder for the 6.6.0 version and I will show you where to put it: * Where to put MySQL…

I agree, Frederic. it's a good idea to leave it as is for now. If you want to test it later you could try on a staging instance. Take care, and kind regards, Shannon

Hi Florian, Can you confirm with me your Confluence version, and let me know if you're behind a proxy or firewall? If so, can you bypass the proxy as a test and see if you're able to create the space? One more thing - can you let me know what is occurring in your Confluence Server Application logs when you attempt to…

Hello Oswaldo, Can you let me know what version both your Jira server and Hipchat server are running on? Are you using any of the Cloud versions? Lastly, could you have a look at your Jira logs and let me know what the errors say is occurring when you try to connect it to Hipchat? Regards, Shannon

Hi Gérald, I just finished with the same error for a customer whose profile was set to French. It was caused by this bug: * JSWSERVER-15185 Could you please confirm that if you change your profile to US English, the error goes away? If it does, then this is the same bug. The workaround that we suggest is to leave the…

Thank you for confirming, Frederic. I updated the bug to reflect the information you provided. As for the workaround, there's a French speaking customer at the bottom of the bug that posted his fix, perhaps it can help you in the meantime for users who cannot use English? It's a bit complicated and I won't be able to…

Frederic, Thank you! The red color was removed anyway from the paste, so don't worry about it. I did some more research, and I found a bug that is similar: * JSWSERVER-15185 The error in the title is what IE shows but users saw the error you saw in Firefox. I have a few other users that had French set as their language…

Andrew, Thank you! It looks like a similar bug has been raised with the same error, but not the same cause, so I'd like to raise a support ticket so we can have a look at the support zip and further. Please have a look at your email for my response. Once the issue is resolved please feel free to share the answer here so it…

Hi Robert, When on a page in Confluence Cloud, you can click the three dots in the top right, and select the option Attachments. This will show you the list of attachments on the current page. I've compared this with the earlier version and it doesn't appear this process has changed. So, if you were referring to a…

Hi Jilong, You'll need to change a few things before migrating to Linux. Have a look here: * Migrating Confluence Between Servers Please review that article and let me know if you have any questions! Regards, Shannon

Hi Gauss, Can you let me know what version of Jira and Bitbucket that you are running? Can you confirm how you performed the change on both platforms, and that you didn't create a new user or modify your existing permissions? Regards, Shannon

Hi Mani, Which users can still export the space? You won't be able to restrict anyone who is an administrator, but otherwise the process outlined here should work for regular Confluence users * How to restrict the ability to export a Space in Confluence Regards, Shannon

Hi Maneesh, You can follow the instructions below to help enable CAPTCHA on your instance: * Enabling public signup and CAPTCHA Give that a try and let us know if you have any trouble! Regards, Shannon

Hi Frederic, I'm not able to see what you pasted because it looks like you made it private. Could you change the permissions on that so I can see your paste? Thank you! Regards, Shannon

Ortwin, We'll need to see the errors that are happening in the logs in order to know what's going wrong. Could you have a look at your Jira Server Application logs and let me know what errors are occurring when you try to start Jira? Thank you! Regards, Shannon

Sure, Joe. You can try this one first: * JIRA applications System Plugin Timeout While Waiting for Add-ons to Enable And also have a look here: * JIRA application does not start due to disabled bundled plugin Let me know if you get any further with those. Regards, Shannon

Hi Nicholas, I interpret that as any user who has access to a space they can view, ask, and interact with questions. As "anonymous" permissions isn't a Confluence user, then they don't have permission to ask or answer questions. I sent you the Server feature request earlier, but I wanted to also show you that we have the…

Aarti, In those troubleshooting steps, there are a total of 6 suggestions to try. At least 4 of them will help in this situation. Could you let me know how those went? I would try the 2nd one first, to create an app specific password. I've had success with this one myself in the past. Let me know how it goes. Regards,…

Glad to hear! Take care and have a pleasant rest of your week. Regards, Shannon

Hi, Can you check Nic's response on this answer and make sure you have the correct permissions for your database user? Have a look at this as well: Database Setup for MySQL for the user requirements: 3. Create database and database user Once you've installed and configured MySQL, create a database user and database for…

Hi Sylvain, Since you imported a space, I would recommend having a look at your Space Directory for the imported space. If you don't see it there, you can perform a reindex in Confluence, and it should display. Let me know if you have any trouble. Regards, Shannon

Aarti, Did you have a look at the support link that Google mentions in the error? Generally when I see this error I would suggest the same: Step 2: Try these troubleshooting steps * Update your email client to the latest version. * Use an App Password: If you use 2-Step Verification, try signing in with an App Password. *…

Alright, Reg! If you troubleshoot later do let me know if you run into any issues or have a question. Regards, Shannon

Hi Nicholas, This has been reported as a bug, and you can follow it here: * CONFCLOUD-58287 Please provide a vote on that case to help show the number of users who have run into this issue. You can watch the case for updates as well. Let me know if you have any questions about it, but it doesn't appear that there is a…

Hi Nicholas, You can open up the questions to be viewed by Anonymous users, but you must have an account on Confluence in order to ask questions, answer questions, up vote answers, etc. See Confluence Questions Permissions for more details on this and how to allow Anonymous users access to view questions. If you want…

Hi Jilong, When you tested the connection first, did it work properly? I would recommend following the suggestion by Luiz on this similar question. Additionally, you can tail your Confluence Server logs to see what the problem might be, but it definitely seems that it's having an issue connecting to your MySQL server.…

Sergii, Glad to hear! Thank you for letting us know how you were able to resolve your problem. Take care, and have a pleasant week. Regards, Shannon