Shannon S Atlassian Team

Hi Stacey, There appear to be no recent updates on JRASERVER-46149. To receive future updates, I recommend watching that issue, and the updates will be sent directly to your email. Please feel free to comment on the ticket as well, as the developers will see your feedback directly there. Regards Shannon

Hello Luis, Can you let me know what version of Confluence you're using? Do the spaces you're not able to delete share any properties, such as being personal spaces, or imported from somewhere? If you create a test space are you able to delete that? Regards, Shannon

Hi Jason, I just attempted to replicate this in Windows 10 running the new Firefox beta, and I was personally not able to replicate the issue. I did so by going to a page in Confluence, selecting the content, and typing CTRL+C. I can confirm the content was indeed copied. Are you able to replicate this from other computers…

I know... I kind of felt bad after posting it because it's not SUPPOSED to be funny, but some of her lines... IT'S SEPTEMBER!

Hi Gaurav, If you watch the bug ticket you will be updated when there is a fix available from the bug. As you can see currently it is under Technical Review, but there is not yet an estimated date of release. Regards, Shannon

Hi Timothy, The content within the Jira issues macro is not searchable within Confluence. We do have a feature request for this that you're welcome to vote on and comment with your usage case: * CONFCLOUD-2689 Be advised that it is a long-standing request and it doesn't appear that it will be implemented in the near…

Hi there! Have you seen this article, that will tell you how to resolve this issue? * Confluence returns system error due to 'Invocation of method 'isShowSignUp' in class com.atlassian.confluence.user.actions.LoginAction threw exception java.lang.NullPointerException at /login.vm' It appears to cover the exact issue you're…

Mao, When you say the Jira issues macro is no longer working, can you let me know the exact behavior you're experiencing? Please also let me know where you reported it previously; I wasn't able to find another Community post from you. Regards, Shannon

Hi Ole, These are the solutions for the Server version. Could you let me know what problem you had with the solution and if you're on Cloud instead? Kind regards, Shannon

Hi Jon, Thank you for confirming that. Can you record a HAR file at the time that you press Give Feedback so we can see what's going on with that? For more instructions: * Generating HAR files and analyzing web requests You could upload the HAR file either to Google Drive or Dropbox and share the link here. Thank you!…

Hi Yuki, Thank you for clarifying those things for me. This will need a deeper look at your logs so you have already received an email from me via a support ticket. You can reply to the case with the information requested, and someone close to your timezone will continue to work on this with you. Once the issue is…

Thank you for confirming, Todd. If it's an add-on we'll want to have the vendor have a look at your question. It may have been a change between 7.3 and 6.4. Could you confirm it's this add-on? Then I can properly tag your question for the vendor: * Automation for Jira Regards, Shannon

The same issue exists for Server here: * JSWSERVER-11160 Regards, Shannon

Hi Marc, Could you let me know if you're using the XML backup as a method to perform the upgrade that was recommended by my colleague in order to eliminate the bug? If so, please note that our Upgrading Confluence documentation: XML backups should not be used to upgrade Confluence. Please be sure to follow the above…

You are welcome! Take care and have a pleasant week. Regards, Shannon

Hi Jerry, Unfortunately the error is too generic for us to properly diagnose your exact issue. To rule out any setup issues first, could you please review the following article? * Database Setup for SQL Server I would pay closest attention to the user creation steps and the encoding setup steps. If you continue to…

Hi Gaurav, This is currently a known bug: * CONFCLOUD-58971 I would recommend watching the ticket to receive any updates as there is not currently a known workaround. Let me know if you have any additional questions! Regards, Shannon

Hi Thomas, thank you for bringing me here. :) I've found this is a known bug: * CONFCLOUD-58971 At this time there isn't a workaround, but I would recommend keeping an eye on that for any updates. Let me know if you have any questions about this. Regards, Shannon

Hi Ben, I've never seen this error before personally and I am curious about the error you are receiving. Can you show me what the "page is too big" error looks like exactly? This is on Confluence Questions, or Confluence itself? Regards, Shannon

Florin, Apologies for the delay. This works on a regular Docker VM for me, but I had our resident NGINX expert spin one up, and he ran into the same issue as you. It doesn't seem to be an issue with Confluence specifically but rather the exact setup you're using. We'll need to determine what exactly Confluence is looking…

Hi Jon, We have definitely run into this before, and have reported it as this bug: * CONFCLOUD-58465 In the meantime you can continue to check off tasks on the page itself. I encourage you to both vote and watch the bug as well as comment on it. Let me know if you have any questions! As for the "Give Feedback" problem,…

Hi Barak, If Confluence needs to receive information from a Jira application, then the application link needs to be there. They will need to add it themselves or at least accept some kind of request to link the two. I'm not sure what sort of application you're developing and don't have any experience with this myself, but…

Thank you for your understanding, Jonathan. It appears to be a very widespread bug so I do hope to see a resolution soon for you. There's also some comments from other users on which edits you can make in your JAR file to fix it now, but I would only test this on a staging instance as it can be quite risky to directly edit…

Be advised, in the future the pop-up version of the issue detail view will be the norm. I wanted to let you know in case you notice it in the future and wonder what happened. Regards, Shannon

Hi, I had a talk with the rest of the Cloud team, and you have two views right now of the issue detail view. You can either have the pop-up, which would be turning on that feature, or the sidebar. It's not possible to disable the view entirely. As for the feature requests, I believe this is what you were looking for: *…

Kevin, At this time we're just gathering interest in this feature; you can read more about it on our Implementation of New Features Policy. I can verify, however, the more votes and comments a feature gets, the more likely it is to be implemented. Take care, and kind regards, Shannon

Hi Bastian, If you're using Confluence later than 6.5.0, you can recover using this method: * Restore passwords to recover admin user rights If it's 6.5.0 or later, try this: * Restore password to recover admin user rights 6.5.0 and earlier Let me know if you're not successful or if you have any questions. Regards, Shannon

You're welcome, Ross! The only differences in that will be the user management, and some features will be available in Server that aren't for Cloud. Have a look at Cloud vs Server apps for the full list of differences. Regards, Shannon

I understand now, and I think I found the exact thing you're looking for in a feature request: * CONFSERVER-51227 People are resources: every users should have a personal calendar - team calendars should be about an aggregated view of personal calendars If you're interested in this, can you vote on the case and comment…

Hi Marc, Thank you for providing your full error logs on the support zip. My colleague was able to look through your logs there, and we believe it's related to this bug: * CONFSERVER-52393 As he mentioned in the case, this should be resolved as of 6.2.1, so please feel free to test this in a staging environment running…