Shannon S Atlassian Team

Ziad, No, the support zip does not contain any backup data. It only lets us know the log files, what add-ons are installed, and copies of configuration details, but no backups. I believe this is the debug zip you're referring to? Shannon

Ziad, Debug files don't contain any database for content of Jira, so it wouldn't be useful in recovering data, unfortunately. If you have no backup of your database or site files, then it won't be possible to restore. It's possible that an automatic backup has been configured, so I would recommend checking there. Let us…

Wow! Nice catch! :) Thank you for providing the fix to the community. Take care, and have a pleasant weekend. Regards, Shannon

Chee, Can you try to access the URL to Jira via a terminal on the Confluence server, and also by testing with the IP address? You can try this using the details from Nic's suggestion on this past question. Let me know what comes back when you try that. Regards, Shannon

Mike, Is this on every single page in Confluence, or just specific pages or spaces? When he logs into a different computer, does the problem persist? If a user were to login on his machine, do they have the issue? Thank you for your help. Regards, Shannon

No problem, John! Thank you for confirming. Take care and have a pleasant weekend. Shannon

Hi Arno, We've had a request specifically to notify when text within the {include} macro changes, but have decided not to pursue it: * CONFSERVER-26853 I'm not sure if that's the type of change you were referring to, but regardless, a notification will go out when any native part of a page is changed. There isn't a way to…

Erika, You may also find this useful: * How to Configure an Outbound HTTP and HTTPS Proxy for JIRA applications * Configuring Web Proxy Support for Confluence I also noticed this line in the 2nd article, which may be relevant to your case: Some of Confluence's macros, such as {rss} and {jiraissues} need to make web…

Hi Erika, This really depends on your server and network setup itself, so I would recommend that you contact your server and network administrators for information on how to set that up. Once you have a domain set up for access, you can configure the base URL in Confluence and Jira * Jira: Configuring the Server Base URL *…

Hi Cheodomir, There's not currently a feature for this, but I did find a few feature requests that are suggesting the same. I would recommend voting on each of these, and comment there with your usage case. * CONFSERVER-13375 Feature Request: Option to print attachments with page * CONFSERVER-44246 Provide an option to…

Hi everyone, I just happened upon this question while researching for another user. Having made a feature request, I thought I'd share it here in case there is interest. * CONFSERVER-55003 It will help if you can vote on that request as well as comment there with your specific usage case. Regards, Shannon

Hi Jochen, There is not currently a way to change that, but I've submitted this as a feature request: * CONFSERVER-55003 It will help if you can vote on that request as well as comment there with your specific usage case. Thank you for your understanding! Regards, Shannon

Hi Clemens, You can recover space permissions using the process outlined in the article below: * Assign Space Permissions > Manage and recover space admin permissions If you're a Confluence Administrator and a space admin accidentally denies all admin access to a space, so that nobody has access to administer that space…

Hi Christian, Currently the ability to Subscribe to Team Calendars via Outlook only works properly in Outlook 2010, so we do have a feature request for developing support for Outlook 2016: * CONFSERVER-52676 Please vote on the feature to show your interest in it, and comment with your feedback. We also have a request for…

Hi Paul, It is not possible to choose a time via the Date Picker. It does appear to have been requested in the past as a feature, but we do not have plans to implement it: * CONFCLOUD-36729 I have tagged your issue for the Marketplace collection in case any vendors could suggest to you an add-on that will help you to…

Hi Mark, Thank you for reaching out. I've looked into this and it does appear to have been reported as a bug: * CONFSERVER-52327 Could you vote on the bug to help show the number of users affected, and also mention your Confluence version so we can keep track of that? Let me know if you have any trouble. Regards, Shannon

John, Could you tell me if you unzipped the export at any point and re-zipped it? It seems that a lot of Cloud users are having this issue in macOS due to the way that it zips files. If you can, please show me the content of the zip and its directories. All files should be at the root, including exportDescriptor.properties…

Stephen, I also wanted to bring to your attention the ability to create issues via a link in Jira. Have you seen this article before? * Creating Issues via direct HTML links Shannon

Stephen, I do understand this isn't the best solution for your company and what I can suggest now is that you have your admin enable the HTML feature so you can embed the collector in Confluence, or that you embed it elsewhere, such as on an external website. Let me know if you have any trouble. Shannon

Philip, Thank you for letting me know. Are you able to share what resolved the issue for you in case it helps others? Regards, Shannon

Philip, Your Jira groups shouldn't have any effect on this; it should only be looking for the groups in Confluence with can use access. If it's only showing an admin user, then there's a problem. Can you go to your Global Permissions page and show us what you have there? Also, what version of Confluence are you on in the…

Hi Martin, In Serving customers with a knowledge base, when linking a Confluence space, you can select All active users and customers which would include anyone registered as a customer on Service Desk, not necessarily having access to Confluence. Have you seen this and would this meet your requirements? Regards, Shannon

You're welcome, Stephen! Have a good weekend. Shannon

Hi there, I've looked into this, and it doesn't appear that pop-up is from Confluence, but an Adaptavist add-on called "Forms for Confluence Blueprints". Can you confirm if you have this add-on installed? If so, you can disable this by going to CONFLUENCE-URL/admin/darkfeatures.action and add the following:…

Jay, You can upload Office documents as an attachment in Confluence, the same way you would do for a PDF or an image. See Upload Files for that information. We do have an Excel Macro but it is going away soon, the same for our Office Word Macro. I'm tagging your question as a Marketplace question as well in case any…

Hi Charles, It seems like you've run into this bug that I reported: * CONFSERVER-47263 Can you confirm your Confluence and Questions versions so I can update the bug with your information? Please feel free to watch that bug, vote on it to help show the number of affected users, and comment there with your findings. Thank…

Beatrice, Thank you for providing the link. I went to the page, clicked edit, highlighted the words, and inserted a link to Google, then saved the page, and it does appear the hyperlink saved. * Are you able to replicate this in multiple browsers? * Do all users have the same problem? * When you disable all add-ons in your…

Hi Philip, Can you use the below article to see which users Confluence considers licensed users? * How to get a list of active users counting towards the Confluence license You wouldn't need to delete the users, they just need to not be in any groups that have can use permissions on your Global Permissions. Per Deleting or…

Thank you for that. We noticed that you were performing wget as root, but Confluence shouldn't be running as root. Can you make sure to try this using the account that is running Confluence? There may be lesser permissions for that user. You can also try the steps from the below article: * How to manually reset UPM or…

Beatrice, I also just wanted to let you know I tried to go into the instance and find the page VMCientBDC but I wasn't able to. I'm checking the SERVERS space as well, per your example. Could you let me know where that is so I can test it myself? Shannon