Shannon S Atlassian Team

Stefanie, Thank you for confirming that. Could you tell me if you have any customization on any of the spaces, and if so, could you temporarily remove it and let me know if the problem persists? Regards, Shannon

Beatrice, Apologies for not being clear, could you switch to the Network tab, and show me what you see there? That will help to understand what isn't being sent. Regards, Shannon

Doug, The issue displaying only certain columns was a known bug, but since we are discontinuing the View File macros as stated on the Excel Macro page I sent, we do not have plans to fix it: * CONFSERVER-31741 As this isn't working properly for you, I would recommend either using the Chart Macro, avoiding Excel entirely,…

Glad you were able to get that reverted and get Jira up and running! :) Don't worry about that, I can see where the documentation might have been confusing. Regards, Shannon

Markus, I do believe it's something that users see every day but haven't been bothered too much by it enough to request a change. Probably now that there's a feature request it will get more votes if there are users that want to change the behavior. Kind regards, Shannon

Vincent, In that post I linked, in addition to the workaround, there's a feature request that I mentioned. You can vote on this and comment there with your usage case. Thank you for your understanding! Regards, Shannon

Marta, You have to refer to the font externally in your PDF Export CSS, or upload the font as I let Jainil know about earlier. Can you let me know if you're having trouble with that? Regards, Shannon

You're welcome! Have a pleasant weekend, Shannon

Kevin, So if you reimported the cert after you have run through the instructions I sent to install the latest JDK and set the JAVA_HOME path, can you send the results of the following: echo %JAVA_HOME% and java -version Thank you! Shannon

Hi Peter, There's not a feature currently that does that, or an add-on I am familiar with, but I usually use CMD+F (CTRL+F on Windows) to then search the word or phrase on the page that I am looking for. There's a feature request to highlight the search results below: * CONFSERVER-6174 I've also made a feature request for…

Marcin, You're welcome! If you get stuck on that you could raise the ticket in the Jira collection as it is likely not the NOCOUNT issue that is causing the problem. Regards, Shannon

If you didn't already have JAVA_HOME set up before you did the import, then you will need to do it again because the location is going to be different. Also, some other things do occur in the background besides just the import of files, so this is important to repeat once you have set JAVA_HOME correctly. Regards, Shannon

Doug, In Confluence, you can use the Chart Macro to produce a graph based on a chart. If you have a chart in Excel then it needs to be part of the Excel file and then you can embed this in Confluence. See Office Excel Macro for more details. You also asked about SourceTree but I'm not sure I understand your question here.…

Hi Peter, I'm trying to follow your steps to replicate the issue, but I'm having a bit of trouble. I'm in Confluence 6.7.0, and it sounds like you're encountering the issue when creating a User Macro, but to do this, you do it through > General Configuration > User Macros. In your description it sounds like you're…

Kevin, JAVA_HOME refers to a a variable that you have set. See Installing Java for Confluence: Installing the JDK on Windows Before you start, go to Control Panel > Programs and Features to check whether a JDK is already installed. To install the JDK on Windows: * Download the appropriate JDK 8 version.Check the Supported…

Kevin, You can paste in reply to this with what the error message is that you're getting when you try to run SSLPoke? It will help me to understand why it's not running properly. You can include the steps you were able to complete and let me know where it fails. Regards, Shannon

Hello Allen, Per Customize Exports to PDF: PDF customization only applies to space exports (not single page exports via Tools > Export to PDF, there is no way to style these exports) You can try to insert the CSS into a single page using HTML Macro (if your administrator has enabled it), but I do not believe that this will…

Hi there, Have a look at your log at <Confluence_Home>logs/atlassian-confluence.log (The <confluence_home> directory is the path defined in the following file: <confluence_install>/confluence/WEB-INF/classes/confluence-init.properties) Search for Starting Confluence, scroll down past the initial startup messages, which…

Stephen, You will not be able to embed the collector that way. You will need the admin to enable HTML macro so you can embed the required script. If you don't want to do it that way, then you can have your team just create Jira Issues via Confluence using the built-in functionality. Also, here is a feature request that…

Hi Karen, This is a known issue, and unfortunately it does not appear that there is a workaround for this at the moment. The bug is reported here: * CONFSERVER-40585 Please vote on the bug and watch it in case there are any updates. If another user has a workaround for this, they will be able to let you know on this…

Doug, We will need a bit more information, so could you upload the logs that you have to the ticket I just created for you via transfer.atlassian.io? We will proceed from there in the support ticket. Thank you! Shannon

Thank you, Doug. So it sounds like you used the installer method. Did you confirm that the installation directory the installer showed to you was the correct one? When you say that Confluence is gone, can you confirm what you mean by that? Are you just looking for the installer folder, or is your Confluence home gone, and…

Markus, It will always show that error message if there is no search term, otherwise you'll have to do something like this: CONFLUENCE-BAESE/dosearchsite.action?queryString=confluence I have created a feature request below for your suggestion, so please vote on it and comment there with your usage case, and why this would…

Doug, * Can you confirm which procedure you ran through on Upgrading Confluence? Did you use the installer? * Were you able to successfully test the upgrade on a staging environment? * Which version are you upgrading from and to? I assume it's from 6.3.1 to the latest? * Can you confirm you were able to backup your…

Hi Dirk, Can you confirm that you've gone through this article in its entirety and if you have any questions about it? * Problems Connecting to the Atlassian Marketplace It mentions the things that can cause this as well as how to Configure Marketplace Access. Regards, Shannon

Agreed; hopefully the change in key words will have more people looking at this bug. Shannon

Hi Mike, Can you explain what it is you're looking to do exactly? You can use Confluence Full Search for specific spaces (even different ones) and use the Search Syntax with various key words. Regards, Shannon

You're welcome, Benjamin! The more votes, the better. :) Regards, Shannon

Great to hear you were able to resolve your issue. Take care, and have a pleasant rest of your week! Regards, Shannon

Hi Alexander, I've updated the bug to include that it affects non-latin characters. The bug will be prioritized by the team according to our Bug Fixing Policy so please be sure to vote and comment on it, as I've seen you have done. Any updates of status will be placed there as well so you will see the updates as long as…