Shannon S Atlassian Team

Shira, Does the issue ONLY occur in Chrome or does it show in all browsers? When you say you add them at the end of HEAD, I think you mean that you're editing the source files instead of using Confluence's built-in features to add code to a header. Is this correct? If so, I'm not really able to provide much more help here…

Wei, I noticed you commented on the support ticket that the support zip is large. On the URL I gave you earlier, you can upload an attachment with no size limit, and it gets added to the ticket. Can you please upload your attachment on CSP-223430 at the below URL? * https://transfer.atlassian.io/ Shannon

Thank you, Wei! As soon as the issue is resolved, please feel free to share here what the problem was as a new answer in case it could help other users! Regards, Shannon

Hello Mark, Is the new installation the same version as your previous installation? If you have a backup of the home directory, you can ensure a more identical instance by following the process at Restoring Data from other Backups. This will remove the initial setup step that you did and adds the step of including the…

Shira, I looked into this and confirmed with a colleague, and you might be able to get around that issue by changing the overflow property on that div. For example: overflow: visible !important Can you try that and let us know how it goes? Shannon

Hi Paul, You can use the first set of instructions to manage your applications: * Cloud Cancellations You're already logged in to your Cloud site: * Choose > Site administration > Billing. * Choose Manage applications. * Choose Cancel my site in the top-right corner of the page. Then, you can delete Confluence: Note that…

Niklas, I am able to access your instance as a support engineer, so I'm wondering if it would be okay if I had a look? If so, is your instance the co*****el.atlassian.net one? Is the problem with your user, Niklas, or Jens? I just want to be sure since that's the user that created the groups. Regards, Shannon

Hi Shira, Where exactly are you adding the code? I am trying to replicate this myself, but I am unable to get it in the same location as yours which makes me think you might be directly editing the Confluence source code. Could you confirm where you are adding this? Secondly, can you tell me which browsers you're able to…

Thank you, Wei. I have created a support ticket for you, and you should get an email soon about that. Could you please take a moment to upload your Support Zip file to the open case at the following URL? * transfer.atlassian.io One of my colleagues will then review your logs and let you know how to proceed. Regards, Shannon

Hi @Vijay HS and @Jesus Valencia Resizeable columns were introduced in 5.10: * Confluence 5.10 Release Notes Take control of your tables Say goodbye to ugly tables, cry no more over that narrow, hard to read column. Get your table columns under control once and for all with our new resize options. Drag column borders to…

Hi Adrian, To get around this, you'll need to use step # 10 from the Spring Application Context error documentation: * Stop Confluence. * Delete the <confluence-home>/confluence.cfg.xml file. * Start Confluence. * Access the Base URL in your browser to start the Setup Wizard from the beginning. * During the database…

You're welcome, Irina! Take care, Shannon

Hi there, In Confluence, there's no built-in way to do this without add-ons. We do have a feature request below for an approval mechanism. If this interests you, please feel free to vote on it and comment with your usage case and suggestion to include a signature while approving: * CONFSERVER-1675 Let me know if you have…

Knut, Thank you for confirming that. Can you let me know if you were able to resolve the issue with the article I provided you? Regards, Shannon

Hi Niklas, You'll need to recreate the groups within User Management, and then manually add each of the users back into their required groups. See Manage Users and Groups for further details. Let me know if you have any trouble! Regards, Shannon

Hi there, Could you review this article, and let us know if you are able to resolve the issue with the information provided? * Cluster Panic due to Multiple Deployments Thank you! Regards, Shannon

Hello, What kind of signature are you looking to add, a digital signature or a handwritten one, for example? It will definitely require an add-on or at least that your organization writes a User Macro. Otherwise, you could host a handwritten signature image somewhere on another page, and then use the Excerpt Include Macro…

Hi Ken, In the past, it was possible to enter a full name here, but the data was still being pulled from whatever the user set themselves on their Atlassian Account ID at id.atlassian.com. My recommendation would be to verify your domain, and that way you'll be able to set the full name for users after creation: *…

Hello Sinan, Could you run the Encoding Test and let me know the results of that? You can send it in the form of a screenshot. Regards, Shannon

Hi there, Can you confirm what settings you currently have for your SMTP server? You don't need to include your username/password, just the provider. Are you using Gmail? If so you can try the alternate settings available below. I've had a lot of luck with these in Confluence: * Confluence unable to send email through…

Hi there, Knut, I can see you will run into problems as your Oracle database is 10g, and Jira 7.8 only supports 12c R1. Once you upgrade Oracle, you can fix the collation issue here: * Health Check: The session collation is unsupported by JIRA in Oracle Database Let us know if you have any trouble! Regards, Shannon

Hi there, Confluence pages have a button on them so that a user can watch the page instantly. See Watch Pages, Spaces and Blogs Watching a page or blog post To start watching a page or blog post: * Go to the page or blog post. * Choose Watch and select the relevant check box. To stop watching the page or post, deselect the…

Hi Irina, We have a lot of internal customization, but mainly are using Scroll Viewport. Have a look there, and let us know if you have any questions. Regards, Shannon

Hi Tom, Thank you for coming back to confirm the resolution! Reindexing can indeed take a while especially on larger instances which is why we recommend it during off-hours. At times I have seen indexing take even days so if you have to do it in the future perhaps it can be over a weekend or schedule some known downtime.…

Jilong Sun, I've removed your Linux box information for your safety. Agreed with Bill, it's never a good idea to post your passwords online or provide access to your instance or server through a public forum, even if you intend to change the password later. If you want someone to have a look at your server itself, you can…

Timothy, Thank you for confirming that. I know the workaround isn't ideal but at least it could help for now. I'm hopeful to see this resolved shortly as we're seeing more and more users noticing the issue. Of course, you can help by voting and watch the case as I mentioned, and if you comment on the case it will go…

Thank you, Matthew. I've created a support ticket for this now. Could you please upload a copy of your log files to transfer.atlassian.io? This will automatically get added to your open support ticket so the team will be able to look at your issue. Regards, Shannon

Hi Delita, In the Confluence Full Search page, you could search for the following: macroName:excerpt-include And if you're using Excerpt macro as well: macroName:excerpt Let me know if you have any questions about that! Regards, Shannon

Hi Ipsita, You can use the Excerpt Macro or the Excerpt Include macro to show content from another page. You'll want to keep in mind, however, that if the user viewing the page that contains the macro doesn't have permission to view the original page, they won't see the content in the macro. Let me know if you have any…

Hi Miguel, In Team Calendars, you can export your calendar to an .ics file and then import that into Outlook. Have a look: Export Team Calendars Content to Other Calendars Outlook 2010 * Choose to the right of the calendar and choose Export to iCalendar * Save the .ics file to your computer * Open Outlook 2010 and…