Shannon S Atlassian Team

Hi Michael, Most of what is displayed in Confluence is a Confluence storage format, which is an XHTML-based format. From our Confluence Markup page: Advanced users can view the storage format of a page and even edit it, provided their Confluence site is configured to allow that. Confluence also allows for Wiki Markup to be…

Hi Marek, I would recommend using an add-on to force the photos for users, such as this one: * Confluence Profile Pictures There's a background job on that which sets them automatically from a location of your choosing. I am not very familiar with that add-on but I would expect that it should overwrite any photos that…

Hello Martin, I have a few questions to ask in order to help troubleshoot this issue. * What version of Windows are the users on? * If you access the Browser in the "No Add-ons mode" does the problem still occur? * Does the issue occur on 100% of tested computers with this browser? * f you access the instance bypassing the…

Hi Myro, Yes, you can move an issue from one project to another, including across platforms (Core, Software, Service Desk, etc.) Just keep in mind that it won't be accessible as a Service Desk issue anymore so that includes any Customer permissions, etc. It will follow the permissions of the new project. Let me know if you…

Hi Chandra, It is true that the same features don't exist on both Jira Service Desk Cloud and Server, as they are different applications. Could you let me know if there is a particular feature that you are looking for? I can let you know if it should be there on the Server version or not. Regards, Shannon

Hi Cosmo, This is not possible in Team Calendars, but we do have some feature request that may interest you: * CONFSERVER-49360 Filters on calendar views * CONFSERVER-52698 Querying an embedded calendar Please vote on those requests and provide your feedback and usage case there. Thank you for your understanding! Regards,…

Hi Iris, This is not possible in Confluence natively, but we do have a few feature requests that may interest you: * CONFSERVER-1131 Allow for bulk-type operations * CONFSERVER-17373 Select multiple pages and mass add/remove/change labels The current attachments macro does not provide a filter. We did previously have a…

Thank you for confirming that. That definitely sounds like it could be the culprit. Let me know if you have any other issues or questions! Regards, Shannon

Hi Matthew, Thank you for confirming. That Spring Application error can have many different causes, and 10 of them are outlined on this article: Confluence does not start due to Spring Application context has not been set. Could you review that page and try the fixes that you haven't yet explored (if any) and if you still…

Thank you, Orkhan. I tagged your question and moved it to the Bitbucket collection, so someone familiar with that product will be able to assist. Regards, Shannon

Thank you, Willem, for your help. Now that the request is posted here on Community, perhaps it will get some more votes! Take care, and kind regards, Shannon

Prathew, I was now able to load the link you sent me, and it appears your Confluence instance is using heavy customization or an add-on that controls the theme. According to the Developer Tools, there's an add-on that is having difficulty loading parts of the page, which is probably what's causing the issue. I would say…

Hi Timothy, I tested the workarounds in my instance with code, panel, and noformat macros, and I can confirm that the 2nd workaround listed does work: You can also use shift + arrow keys in order to select the text line by line, then use a left/right arrow key to de-select the text and leave the cursor in the line that you…

Hi Anna, It's not possible using the built-in Word importer to retain formatting, but it may be possible with an add-on from Marketplace. I've tagged your question so that Marketplace vendors will be able to let you know whether or not their add-on could accomplish this. Let me know if you have any questions. Regards,…

Hi Scott, There's a feature request for that below: * CONFSERVER-20003 Please feel free to vote on it and comment with your usage case. I'm also tagging your question for the Marketplace apps collection in case anyone is aware of an add-on that might do this for you. Regards, Shannon

Hi Willem, Currently, it is not possible to display only a specific event type on a Calendar macro, but I did find an existing feature request for this: * CONFSERVER-50218 Please vote on the issue to help show how many users are interested in such a feature, and you can comment with your usage case as well. Let me know if…

Hi Hau, Do you have an add-on installed from kodnet.co.jp related to attachments? I'm not able to find this add-on in the Marketplace but it seems to be causing the issue here. Regards, Shannon

Hi Orkhan, Can you let us know what product this is related to? Regards, Shannon

Lorenzo, Could you let me know what platform this is in reference to? Regards, Shannon

Hi Kishan, Our Customer Advocates team will need to look at your exact account details, and for your privacy, I have moved your request to a support ticket with the team. They will be reaching out to you shortly regarding this issue. Thank you for your understanding! Regards, Shannon

Kathy, Thank you for reporting. I've seen a few other mentions of this behavior and can replicate it in Incognito Mode, so I have reported this to our team. If you can let me know the issue you were attempting to report to Support, I can submit a ticket on your behalf. Regards, Shannon

Hello Mohammed, I'm not personally familiar with Oracle Webcenter Spaces, but in our guide import content into Confluence, it outlines a few various methods. I would recommend reviewing that documentation and then speak with your Oracle Webcenter provider to see if one of those solutions will work with that product. Let us…

Hi Timothy, The first issue is a reported bug, with a workaround below: * CONFCLOUD-58846 Using Up and Down arrow keys to navigate text in various contexts causes cursor to jump out of context Workaround It is possible to avoid this issue by having an empty row on the top and bottom of the table that avoids the bug. You…

Hi Samo, Could you refer to me where you found this information? The U.S. nuclear sanctions against Iran were lifted, but the other sanctions remain in effect, including those that prohibit U.S. companies and U.S. persons from engaging in most transactions involving Iran. I hope that clarifies things for you but let me…

Hi Samo, U.S. law prohibits Atlassian, an Australian corporation with offices in the United States, from providing access to our products and services to organizations or End Users located in the following countries and regions; Crimea Region of Ukraine, Cuba, Iran, North Korea, Syria, Sudan. Therefore, it is not possible…

Hi Yaham, This is not possible to disable since our Cloud applications redirect their login to the Atlassian ID login page. This is hosted on our central servers and is not a page individual to the Cloud site itself. I've updated the feature request at JRACLOUD-2740 to include your requirement, so please feel free to…

Hi Anderson, Yes, if performed properly, you manually delete the directory <confluence-home>/index/plugin, which is where the plugin stores its usage statistics. I'm not referring to reindexing Confluence, but a complete rebuild where you delete all indexing directories from the server. Can you clarify exactly what you…

Thank you for confirming, Clemens. That's very odd that you weren't able to find that option as a full admin, but I'm happy you were able to get it resolved with my colleagues. Do let me know if you have trouble opening the ticket for your issue with the images not loading, I'll be happy to help. Regards, Shannon

Hi Bartłomiej, I created a new question from your comment since it was a new topic. This will best help users if they have a similar question to yours. Thank you for understanding. External Gadgets are Jira Dashboard Gadgets that get their information from an external site. Therefore, in Jira Cloud, you won't be able to…

Arunk, I would assume that the PDF was corrupt somehow, causing the crash. At times, it can even be the content of the PDF, such as a graph or chart. Are you able to obtain another copy of that particular document? Regards, Shannon