Shannon S Atlassian Team

Hi there, Thank you for confirming that. So, on any page in the space, if you add any image at all, it doesn't export. Correct? If you were to do this on any other page in the entire instance, the same behavior occurs? Finally, what is your Confluence version? Regards, Shannon

Hi Carsten, Thank you! I don't want to have you post any further personal information online, so I'm going to email you now in a support ticket to get more details. Regards, Shannon

Jan, To understand your needs, are you essentially looking for a macro that displays all likes on Confluence? As far as built-in features go, it's just the Popular Content as you've seen. I'm going to tag the Marketplace collection on this question in case anyone knows of any add-ons that could help with that, but I did…

Hi Carsten, Can you confirm what version of Confluence this is one? The answer depends on that. If it's Cloud, I can have a look and see if it's being blacklisted in our mail system. Shannon

Hi there, Apologies, I meant the resolution of the image. We have a current bug where high-resolution images are causing issues with PDF export. Lastly - you said that attaching an image from elsewhere on the page doesn't help - you mean that you could take any image from anywhere including on the internet and you would…

Vladimir, It shouldn't be possible to roll back only the PDF export plugin, but we do really need to see a copy of the content on the page as well as your support zip, so I made a support ticket that you will receive in your email shortly. Could you please upload that content you offered to send earlier and the Support ZIp…

* How large is the image exactly? * Is it attached directly to the page or from an external URL? * What generated the image? * Could you post ANY OTHER image on the page and you still have issues? Regards, Shannon

Justin, So to verify, you removed the anonymous setting, and now the setting is selected that says "All active users and customers". Now you've logged into Jira as a Jira-only user, and you are greeted with that error message when viewing an issue in the Service Desk which would normally display articles from the linked…

Vladimir, Thank you for confirming. So for you, the font is bold, but not as bold as it is in the PDF export, correct? Can you check both your site and space PDF customizations and make sure that you don't have any stylesheets configured? Regards, Shannon

Hi there, The display issue is likely a separate error. I would recommend troubleshooting your Character Encodings and if that doesn't work, you can raise a new question for it or a support ticket. As for the PDF export working without the image, then you can be sure that there is an issue with that image in particular.…

Thank you for confirming, Stefano. Take care and have a pleasant rest of your week. Regards Shannon

Hi Emmanuel, Outside of your Meeting Blueprint, the only way in Confluence that is built-in is either to type [] or use the Task List button in the editor, which does essentially the same thing as typing []: * Create a task in Confluence There may be some 3rd party add-ons to help you accomplish what you need, so I will…

Madhusudhanan, Thank you for confirming you were able to resolve your issue with markup. Take care and kind regards, Shannon

Thank you, Cody. I have created a support ticket for you so we can get a deeper look at your instance. * Could you please provide a backup instance's XML data on the following private URL? --- > transfer.atlassian.io * You will see a link there to your specific support ticket under your email address. We will only use this…

Hi there, You can contact Support directly via our support site: * support.atlassian.com Back to your issue, on Confluence 6.7.1, I was able to click Get Help, and there's a button at the bottom that does load for me with the support fields to fill in. You can see the 'Contact Technical Support' button at the bottom: You…

Vladimir, I've tested this on my own instance but using 6.7.1. I can confirm the issue with the status macros, and the title is indeed bold. I would expect the title to be bold, but can you let me know how the smaller text below the title is formatted? As for the status macro, it may be this bug: * CONFSERVER-52269 Can you…

Hello, This error is usually due to a corrupt file on one of your pages, such as a .png image. You will want to narrow down which page has the issue. You can try this by breaking down your space export into smaller chunks. Choose 'Custom Export' instead of all pages, selecting the first section, and see if you have issues.…

Hi Thomas, I can confirm that RTS is not a product of Atlassian. If you can show us any screenshots of the product you're using we can narrow it down a bit more and help you if you still need assistance. Regards, Shannon

Hi Tristam, Thank you for providing your solution here! Take care, and kind regards, Shannon

Hi Zach, Unfortunately, I'm not personally familiar with building User Macros, but many of our members are so they will be able to assist you in that. I've also tagged the vendor for ThemeBuilder so they may come across this issue and be of assistance. Regards, Shannon

Hi Justin, You would need to first remove anonymous access from the space, and then it will provide you with the option to ONLY allow licensed users. Can you give that a try? Regards, Shannon

Dmytro, It will always display on the sidebar page tree until you manually go in and orphan the pages from my instructions earlier. You will need to do this each time you create a page. Regards, Shannon

Hi Emmanuel, You can create a task in Confluence by typing: [] @usernamehere You can set a due date by typing // This won't require you to use a meeting blueprint. You mentioned it needs to be integrated in the report, can you confirm which report? The Task Report? Regards, Shannon

Hi Cody, Can you try flushing the cache of your browser and restarting it? Can you test this on other browsers as well and a different machine? Kind regards, Shannon

Thanks, Anne, for checking that. Does the connection work the other way? I.e., if you link a Confluence article in a Jira issue, does that work? Can you have a look at your Confluence server logs and let us know if you see any errors at the same time that you attempt to link Jira issues in Confluence? Regards, Shannon

Hi Marco, Officially, MariaDB is not supported, thus the reason it is mentioned in our documentation. * Is MariaDB supported by Confluence? Is MariaDB Supported by Confluence? MariaDB is not supported by Confluence. Confluence's internal code, as well as third-party plugins, assume you are using a supported database. The…

Stefano, As Nic and I mentioned earlier, there should be other errors before the OSGI error. Could you please review your full logs and let us know what you find? We'll need the full string, including any caused by details. Thank you for your help! Regards, Shannon

Hi Mike, This is the way that SAML sign-in works. It first asks your email address to check it against the Atlassian ID database, recognizes it, then sends you to login via SSO and Atlassian ID. It saves the email address you entered the first time so you do not need to type it again. Let me know if you have any further…

Madhusudhanan, Can you please clarify what you want your table to look like? I figure that you want it to look like one of these examples? If not, please send us an example of what you need. Regards, Shannon

Hi Dmytro, Thank you for clarifying. If you don't want them to display on the side page tree, then you need to orphan those pages. Have a look here: * How to hide pages from showing on the left panel navigation tree in Confluence To hide a page, create it at the root of the space instead of as a child of the space's home…