Shannon S Atlassian Team

Hi Jeff, The Excerpt Include Macro would allow you to include an excerpt from elsewhere on the page. If this doesn't help, could you be a bit more specific about what kind of property you need to include? Regards, Shannon

Ralph, You won't be able to physically select the text itself, but if you place the cursor over the text, right-click, you should get a menu in Chrome to copy. This will actually copy the text you clicked on without having to select it. I've tested this now in the latest version of Chrome and can confirm it will work.…

Hi Roland, Could you confirm your Confluence version as well as what is the current version of Questions that you have installed? Can you please have a look at your Confluence logs and let us know what messages you see that occur the same time when you click the button to update? Regards, Shannon

Hi Igor, For your information, SOAP has been deprecated since 5.5 and may not work as expected. Could you let us know exactly what query you were using to set it, and if it worked previously? Regards, Shannon

Ralph, Thank you for confirming. In list view, you should have the move cursor so you can manually reorder the items. Is this the non-standard cursor you're referring to? If you need to copy the text you can right-click the text and select Copy. There's no need to highlight it. Changing the behavior itself isn't possible…

Hi Jeff, Can you describe more exactly what you are looking to display? Is it a specific variable you want to set and display on more than one page? Can you confirm your Confluence version as well? Regards, Shannon

Hi Vicki, Thank you for confirming. Maybe they sent you this already, but here is the feature request for it: * JRACLOUD-66723 You can feel free to vote on it and comment there with your use case if you like. Regards, Shannon

Hi Fabio! Thank you for confirming you were able to resolve your issue. If you'd like, you can put your fix in as a separate Answer (below Suggest an answer) and I can mark it as the accepted answer. Regards, Shannon

Hi Ralph, Can you let us know which product and version you're referring to? Currently, your question is uncategorized and has no labels. Regards, Shannon

Quan, It's still a bit unclear what information you are requesting. Are you asking what do our developers use to build Jira, or are you curious what has generated the specific page you've linked to? But yes, we do use our own software in order to develop Jira. Is there anything specific you needed to know about it?…

Hi Quan, Could you please clarify what it is you're looking to do? It's a bit unclear from your description. Regards, Shannon

Fabio, Can you tell us exactly what is not working and error messages that you see? Regards, Shannon

Hi Svetozar, We do have a feature request below for something similar to Roadmap Gadget but to show released versions: * JRASERVER-39195 Please vote on it to show it's something you'd be interested in as well as comment there with your use case. There's a bit more of this discussed in a past Question with a possible…

Hi Mike, This is not a feature of Jira Cloud and we don't have any intention of including it in the near future per this feature request * JRACLOUD-5494 I was able to find an add-on for Jira Server that would help with this but unfortunately, it is not available for Cloud. We've tagged both Adaptavist (makers of…

Hi Richard, From my understanding, your request types are in the proper order when in Agent view, but not when you're in the portal as a customer. Correct? Can you show me an example of what you are having an issue with? Please also confirm your Service Desk version. Regards, Shannon

Hi Yasser, Where are you trying to do this? You can easily create a Jira filter and put it on your Dashboard as a gadget that shows type - subtask and specifies the user you are interested in. Can you let me know exactly what you need? Regards, Shannon

Hello Igor, I'm going to be writing you in English since this is an English forum and is also the way to get the most help from the community. Thank you for your understanding. From what I understand, when a task is moved to Done, you want a pop-up window called "Resolution" with a text field where the user can enter the…

Hi Vicki, Can you confirm if you're referring to Jira and which version exactly? I suspect you might be talking about Jira Cloud? Regards, Shannon

Thank you, Shady. Could you tell me if you have a proxy on your installation and if so, do you have compression on the proxy?Regards,Shannon

John, Thank you for your patience. Now I understand the issue you were describing. This is due to the fact that Service Desk Customers have limited functionality in Confluence having not been provided a Confluence license seat. This is expected behavior, but we do have a feature request here to give them more access: *…

Thank you, Kevin. I have not been able to replicate it thus far, so please do let us know if the issue occurs in other browsers. Could you also confirm the issue occurs in Chrome with all add-ons disabled and in incognito mode? Regards, Shannon

Hello, Please have a look at this article and its resolutions and see if it helps resolve your issue. * Cannot reindex jira due to Expected exactly 2 rows the maximum marker row and the lowest ranked row for rank field Regards, Shannon

Hi Shady, Could you check if there are any errors in <conf-home>/logs/atlassian-confluence.log as well? Thank you Regards, Shannon

Hi Ellen, Besides the basic options, there does appear to be one theming add-on that is available for confluence Cloud: * Refined Spaces for Confluence Cloud Let me know if you have any questions about that! Regards, Shannon

Hi Marcel, Glad you were able to find that. I was actually in the middle of writing you with the same. Take care, and have a pleasant week! Regards, Shannon

Hi Ozren, Your SQL admin should be able to assist with this, as there should be a native tool within SQL Server to do this. Have a look at Switching databases for further details. Regards, Shannon

Hi Orzren, The error you are seeing is due to a collision restriction. Please spin up a new MS SQL database according to our instructions, and then re-import your data to the new database with the correct collation. Once done you can connect JIRA to the new database and have the collation types resolved. Let me know if you…

Hi Kevin, Could you let us know your Confluence version, and which browsers you are able to replicate this in? Regards, Shannon

Burke, It's not possible to obtain the Tiny Link via a mobile browser. I've created a feature request for this here: * CONFSERVER-55147 Please vote on it and comment with your use case as it will go to the developers as feedback. Kind regards, Shannon

Hi Benjamin, You can review a list of undefined pages. This means links you have within Confluence that link to a page that doesn't exist yet: * Undefined Page Links Have a look at that and let us know if you have any questions. Regards, Shannon