Shannon S Atlassian Team

Hi Raf, Can you check that the certificate from each application is in the other application's Java truststore? You can read more information about this here: * Connecting to LDAP or JIRA applications or Other Services via SSL Regards, Shannon

You're welcome, Stefan! Glad you were able to resolve it. :) Take care, and have a pleasant week. Regards, Shannon

Hi Ozren, Are you able to correct your collation using this article? * How to fix the collation of a Microsoft SQL Server JIRA database Let us know if you have any trouble. Regards, Shannon

Hi Sweta, I had a look myself, and there's a link in order to configure the service: Once I click it, it takes me to this page: CONFLUENCE-URL/admin/plugins/impresence2/jabber/config.action Here you can enter the details of your Jabber server. Can you let me know if you were having trouble setting that up? A reminder that…

Hi Tom, Can you confirm what version of Confluence you're using and what exactly is in your template? I created a User Template in my Space Tools which just includes a table, and I'm not able to replicate the issue. Does this occur for many templates that you create or only specific ones? Is there any particular macro in…

Stefan, If you're not migrating Confluence to a different server, then I would just use the process at Upgrading Confluence. Once you confirm that the upgrade went smoothly, at that point you can migrate to the other database. If you actually need to migrate Confluence to another server, you can follow this linked…

Erduan, Thank you. I'm suspecting either you have added customization to your Confluence or an add-on is causing this. In my instance running 6.7, all of my sidebar links are black. Can you verify that CSS customization hasn't been added? Regards, Shannon

Hi Zach, Thank you for letting us know the User Macro that you wrote which worked for you in the end. Please feel free to add it as another answer below Suggest an Answer and I can accept it as the answer to this question. Regards, Shannon

Hi Sweta, Can you confirm your Confluence version for this issue so I can look into it for you? Regards, Shannon

Hi Benjamin, Can you let us know what version of Confluence you're using, and what's different with the stretched images vs not stretched? Are the resolutions the same or all different? What is the file type? Thank you for your help. Regards, Shannon

Hi Stefan, Could you just confirm with us the process you took to migrate to MySQL? What version Confluence are you on? What database were you using previously? What version of MySQL are you on now? Was Confluence upgraded during the migration? And just to confirm, you are not able to create any pages at all in any space?…

Thank you for confirming Donnie. You may need to talk to DigitalOcean to see what is missing here. Were you already able to access other sites on your droplet in this same manner? What is the exact timeout screen you get? Is there anything in catalina.out? Regards, Shannon

Thank you for confirming that! It should work with IE but depending on your security settings, this could have caused the issue. Regards, Shannon

Thank you for confirming, Shipra! Could you let us know what version of Safari you were using? Regards, Shannon

Thank you, Erduan! You didn't confirm your version, but it appears that the blue ones have child pages. Can you confirm that? If not, please let me know your Confluence version and I can check mine. Regards, Shannon

Hi Erduan, Can you help explain what you mean by subpoints? Can you show us a screenshot of what you're referring to? It looks like you attempted to include a screenshot but it's not loading for some reason. Please also confirm with us your Confluence version. Regards, Shannon

Diego, Thank you for doing that. All updates will be on the case so if you're already following it you'll be updated when there's a release. Take care, and have a pleasant week. Regards, Shannon

Hi Jan, I understand now. Unfortunately, the only feature to recommend pages in Confluence is the Share Option. There might be an add-on that does this, but I'm not aware of one that does. Hopefully, since I've tagged the Marketplace collection, someone might be able to recommend another add-on that does this. Regards,…

Thank you for confirming. We need to have a look at your setup, so I have created a support ticket for you so we can obtain that information. You'll receive an email with the support ticket number. Can you please upload your Support Zip to the ticket number you'll find on this URL? * transfer.atlassian.io Thank you for…

Hi Zach, I understand your predicament. I'm not aware of the variable itself, as I do not tend to delve into creating User Macros or add-ons myself, but I found on another post that this might work for you: $content.getParent().getIdAsString() Otherwise, you might be able to use a redirection add-on such as the one I am…

Hi Donnie, Thank you for confirming. So it seems the issue is not with Confluence but the server itself. I'm not familiar with DigitalOcean myself, but generally, you can test it like so: * Accessing directly via IP address:8090 * Try curl localhost 8090 Also, I want to note, that you mentioned you're using MySQL 14.14.…

Hi Niel, Thank you for that. I checked out your instance and I noticed that Khryzstine does not have comment permissions on that space in your example. If you go to the space permissions: https://YOURDOMAIN.atlassian.net/wiki/spaces/spacepermissions.action?key=454 You will notice that out of the two groups Khrzstine is in,…

Hi there, Thank you for confirming that. This is a known bug that we have reported: * JRASERVER-66829 Please vote on that case to help show the number of users who have run into the issue, and feel free to watch as well for when there's an update. I can see from internal comments that we are actively working on the issue.…

Hi John, Where are the users trying to search, directly in Confluence, in a LiveSearch Macro, or on the Customer Portal? The bug you linked is for Confluence Cloud and relates only to LiveSearch macro so I think you may be having a different issue. What version of Confluence and Jira Service Desk are you using? If I were…

Hi Kris, This is not possible within a numbered or bullet list, as the tab feature is expected to create the next level in your list. It was reported in the past as a suggestion, but we have decided not to pursue this in the near future. * CONFSERVER-23458 Let me know if you have any questions about that. Regards, Shannon

Hi there, It could be any number of things. The best thing to do first is to review this article: * JIRA or Confluence Cloud Instance is Running Slowly Please make sure to follow all troubleshooting steps to narrow down your issue. Failing that, you can generate a HAR file and review it to see what might be causing the…

Hi Landon, Visio is not supported in Edit in Office. You can see the full list of supported platforms below: * Office Connector Prerequisites You can see below for an open feature request to include Visio in Edit in Office. Please vote on it and you can comment as well with your use case and it will be sent to the…

Nic is correct. Setting up an SMTP server is a restricted function of Jira Cloud. You must use the internal SMTP server on your Cloud account. Let us know if you have any questions about that. Regards, Shannon

Hi there, Could you let us know what language you have set in your installation? Regards, Shannon

Hi Fabienne, Save for re-writing the code entirely, this is not possible in Questions. We do have a feature request to include a moderator in Questions, which could possibly answer your requirement. I would recommend voting on this and comment there with your exact usage requirement: * CONFSERVER-51700 Thank you for your…