Shannon S Atlassian Team

Hi Yousaf, With the Excerpt Include Macro you can include another table entirely, but if you want to include only parts, you would need an add-on for that. There are a few suggestions on these pages: * Can you link a table from one page to another while displaying a few selected columns? (One data source) * How to update a…

Hello Benoit, I believe this may be related to the following bug: * CONFSERVER-47592 I'm working on testing a workaround, so could you please confirm your Confluence and Confluence Questions versions? Thank you! Shannon

Andreas, Can you check the logs from the article Troubleshooting Collaborative Editing: Check the logs You can find the Confluence application logs at <home-directory>/logs/atlassian-confluence.log and Synchrony specific logs at <home-directory>/logs/atlassian-synchrony.log. Let us know exactly what errors occur. It could…

Nitin, What exactly did you use to generate the shapes and drawings? It is likely a bug causing the issue and I'd like to track it down for you. Regards, Shannon

Hello Abhinav, Can you be more specific with what sort of report that you're automating? Are you referring to a specific template that you want to create within Confluence that a user could fill out with the desired information? It's likely that you will need a Marketplace App for this, since Confluence doesn't have any…

Hello Casey, This is not possible in Confluence, but we have a feature request for it here: * CONFSERVER-9742 Please vote on that request to help show the demand for such a feature, and feel free to comment there with your use case. Thank you for your understanding. Regards, Shannon

Hello Juan, Confluence has now been reset to default. In order to do so, I needed to temporarily activate Jira and delete Confluence, so you might get a message about your Jira trial. Don't worry about this as I've removed Jira again once Confluence was added back. Before importing, please log into the Cloud instance and…

Juan, Apologies, as I was out of the office when I received your reply. I will proceed now. Thank you for your confirmation. I will let you know as soon as it's ready for you. Shannon

No worries, Ellen! Let us know if you have any trouble. Shannon

Hello Ji Hun Yun, As Charlie mentioned, a member of our support team will need to help you with that. I've created a support ticket for you, and someone will be reaching out to you soon in order to assist. Thank you for your understanding. Regards, Shannon

Ascan, If you imported all of the certificates properly it may be an issue with the settings you're using. I would double-check that you've completed all steps in the article I sent you earlier. Can you also let us know what settings you're using when you try to connect to Gmail? There's no need to show us your…

No worries, John! Glad you were able to find it. :) Kind regards, Shannon

Hi Sergejs, It sounds like you may have an encoding issue. Can you please try the tests listed on this page: * Troubleshooting Character Encoding Let us know if you have any trouble. Regards, Shannon

Hi John, You can change which links appear in your sidebar if you arrow-over the bottom right-hand corner of your space sidebar. You will find a pencil icon here. Once you click it you can add or remove menu items: Can you give that a try and let us know if you have any issues? Regards, Shannon

Shady, Thank you for that information. We really need to take a deeper look at your issue via a support ticket. I have just created one for you now, so you should get an email about it. It will help if you can upload your support logs to the case. You can do so directly via our support site or by going to…

Jason, I would recommend commenting on the original bug ticket as it seems other users are having the same issue lately. I've also commented there and provided the feedback to our developers in an Atlassian-side comment. Regards, Shannon

Hi Rebecca, To clarify, I believe what you're asking is that when a user submits a question via Issue Collector, then they're forced to choose an approver? Is this correct? Keep in mind that approvers are specific to Service Desk, and thus the collector isn't designed to perform that task with Service Desk. In addition,…

Juan, I'm sorry for the confusion, but I mentioned in my last post that I wanted you to let me know when you were ready for me to reset Confluence for you. This is because I need to do it for you from my end. Could you confirm if it's safe for me to completely reset your Confluence Cloud instance at this time? Then we can…

Frank, Your /confluence path is just part of your context path and that's why it's trying to load your php file inside Confluence. I would recommend storing it somewhere else on the server and just link to the full path that way. Shannon

Juan, Thank you for confirming. I had a look at the logs on your Cloud site, and it appears you're running into this error first: * CONFCLOUD-58477 Which is causing this error: * CONFCLOUD-58008 To fix this, we need to complete the following: * To fix this, your Confluence Cloud site will need to be set to the default…

Thank you! As Nic mentioned, you will need to contact a Jira administrator from your instance to help get you into the instance. There may be an issue with the permissions they've given you or you might need to reset your password, but they will be able to tell you for sure what is the issue. Shannon

Juan, Is this a full site import that you're doing, or space only? If it's space only, can you make sure that user exists on the destination instance first? Shannon

Hi there, Can you confirm with me what product you're referring to and where you generated the recovery link? Thank you, Shannon

Hi Nadia, We have a feature request for this below: * CONFSERVER-54192 In another request, a user had a workaround where they were creating their own thumbnails and then editing the view manually in the Confluence source editor. You could try this if you are familiar with editing source. I tried to see if there was a…

Hi Nick, Apologies for the late response, but I found your question while researching the needs for another client who wanted the same. I have created a feature request for this since it's not possible in Confluence. * CONFSERVER-55206 Please vote on that and comment there with your team's usage case as it will be seen by…

Hi Abhijith, This is currently not possible within Confluence natively, but I have created a feature request for it. Please vote on this and comment with your use case as it will be seen by our developers. * CONFSERVER-55206 Let me know if you have any questions! Regards, Shannon

Hi there, You would need an add-on such as Table Filter for Confluence to be able to filter the report to only show items with the status "ToDo". Otherwise, we do have a feature request here that you can vote on that would help accomplish what you need should it be implemented: * CONFSERVER-29421 Let me know if you have…

Hi Frank, We have an article explaining this below: * How to use PHP inside Confluence pages If you can confirm PHP and Apache are on the same server, you can add the URL to your whitelist in Confluence as instructed. Could you give that a try? Regards, Shannon

Hello Angus, Have a look at this article, for information on how to resolve that error: * JIRA Functionality Fails due to InstanceAlreadyExistsException Let us know if you have any trouble! Regards, Shannon

Hi Ascan, Please have a look at this article, which tells you how to resolve the issue you're having: * Unable to Connect to SSL Services due to PKIX Path Building Failed Let us know if you have any trouble. Regards, Shannon