Shannon S Atlassian Team

You're welcome, Juan! Let me know if you get stuck. Regards, Shannon

You're welcome, Victor. Please feel free to share those details on the bug ticket. Take care, and have a pleasant weekend. Regards, Shannon

Hello Juan, By "hosted solution" I think you mean Confluence Cloud? Please confirm. In order to migrate from Confluence Server to Confluence Cloud, please use the following procedure: * Migrate from Confluence Server to Cloud Let us know if you have any trouble or questions. Regards, Shannon

Jelena, That's correct; there isn't a method in REST API currently. If you're getting the same error as Igor was, is it possible that the user you're trying to give permissions to doesn't have permissions on the space itself? Shannon

Hi Ralph, Understood. In that case, you will need to switch to Detail View from List View to be able to copy your description, as you have likely been doing. Kind regards, Shannon

Hi Praveen, Regarding my earlier question, is this a new install, or an upgrade? What has changed since Confluence was last working? In your Confluence application logs, can you confirm that Confluence started properly? You should see something like "Starting confluence..." Regards, Shannon

Hi Jan, I'm working on replicating this issue, so I have a few questions. * Can you confirm your Confluence version? * What are the permissions on the space and whatever pages are above the post you're looking at? * Are you the owner of the blog? Please let me know whatever details I'd need to replicate this on my own…

Hi Bryan, Which browsers are you able to replicate the issue in, and what version of Confluence are you using? Regards Shannon

Roland, Without knowing what's in your logs it's hard to say. I would say make sure you've gone over that article I sent you earlier completely. You can also try this one: * Configuring Marketplace Connectivity Please also get in touch with your Networking team, as they may be blocking certain requests and it could cause…

Milena, We need more information from your logs to be able to tell why it might be timing out. We can tell it did time out, but not exactly why. It could be for many reasons, including your network, server, proxy, etc. If you can read a bit more on your logs, look further down and see if there are any "caused by" messages.…

Happy to hear that you were able to find the cause! If you'd like you can share your resolution as a new answer, under Suggest an answer and I can accept it as the right answer and mark the case as resolved. Regards, Shannon

Victor, At first, I thought that the avatar can only be seen by users who have the View User Profiles permission: * Profile Picture Displayed as Question Mark to Anonymous User So either the Jira users have to also have Confluence licenses, or you have to give anonymous access. However, I did find this bug ticket: *…

Hello Praveen, It looks like the portion of the error that says what the problem is exactly is missing. Can you please provide us with the messages after that as well so we can know the cause? Please also let us know your Confluence version, and if this is a new install or a recent upgrade. When did this last work as…

Hi Karthik, Could you let me know what version of Jira you're running and if you have access to the Jira administrator? Regards, Shannon

Thank you! Can you check your Network tab in Chrome's Developer Tools? This user had the same issue and discovered an error there which allowed him to correct the issue in his NGINX configuration. Shannon

Roland, Glad to hear you were able to upgrade the add-on. You'll want the current log file. It will be in Confluence home/logs and be called "atlassian-confluence.log". The directory you're looking at doesn't appear to be the home directory. If you're not sure where that is, have a look here: Confluence Home and other…

No problem, Olli! Glad it's clear. Take care, and have a pleasant weekend. Regards, Shannon

Hi Rob, It appears this is the same behavior reported earlier in this bug: * CONFCLOUD-53595 I have updated the bug to include your findings. I was able to replicate this on the iOS version of the app as well, and the original workaround doesn't appear to work in this case. Please vote on the bug in order to help show the…

Hello, I would recommend using an add-on from Atlassian Marketplace such as Content Exporter to customize your PDF export to include the date. Have a look there and let us know if you have any questions. Regards, Shannon

Hi Olli, I spoke with the Advocates, and they let me know that you have two tabs because you're signed into a Partner Account. The "Your Licenses" tab is for your own licenses, and the "End User Licenses" is for your customer quotes. I hope that clarifies things. Let me know if you have any further questions. Regards,…

Quan, While we do use Bitbucket to develop Jira, the build number is randomly chosen by us. Let me know if you have any questions about that. Regards, Shannon

Hi Andreas, This isn't currently possible in Confluence, but we do have a feature request for it: * CONFSERVER-6788 Please vote on and comment on the request with your use case. If you watch it, you'll be updated with any information regarding this request. Otherwise, I recommend you reach out to your server and network…

Thank you Olli, Can you tell me exactly where you're seeing this? I'm having a look at my.atlassian.com but I don't see either tab there. Feel free to send a screenshot but censor out any personal information. Regards, Shannon

Hi Lara, We've had reports of this in Cloud, but it could also be happening in Server: * CONFCLOUD-57322 Could you confirm your Confluence version? Regards, Shannon

Ollie, Can you clarify which other tab you're referring to? Shannon

Hi Maxwell, I haven't heard from Sarah, but I would recommend reporting your issue to the Cloud Support Team so they can have a look your instance. Once it's resolved, you can come back here to let us know the results of that. Thank you for your understanding! Do let me know if you have trouble raising a ticket. Regards,…

Hi Roland, Thank you for confirming that information. Have a look at this page for information on where your logs might be located. Could you tell me if you are behind a proxy or firewall? Regards, Shannon

Hi there, Have you seen any messages show up in your Confluence logs? Is this for any image at all? Do you happen to be behind a proxy? Regards, Shannon

Hi John, I think it's possible you are running into this bug: * CONFCLOUD-57752 Can you confirm? It's currently being fixed and so you can expect a fix shortly if you are on Confluence Cloud. Regards, Shannon

Hi there, You can try one of these two methods listed on this article: * Unable to Exit Safe Mode due to Null Pointer Exception Let us know if you have any trouble. Regards, Shannon