Shannon S Atlassian Team

Robert, It seems that there is something wrong with the way you setup your database. Can you please confirm what version of MS SQL you're running? Please also completely setup the database and user again but using the article step-by-step. Regards, Shannon

Hello Roberto, I want to verify that your MS SQL database has been set up properly: * Connecting JIRA applications to SQL Server 2012 * Connecting JIRA applications to SQL Server 2014 Pay close attention to each step, especially this: * Create a database user which JIRA will connect as…

Brendon, Thank you for letting me know how you were able to fix the issue! Take care and kind regards, Shannon

Hi Jiri, I had a look at this, and it's supposed to automatically insert the Multimedia macro when dragging an mp4 file to the page. However, it does not and it has been reported as a bug: * CONFSERVER-52692 I tested with an .mov file and that one DOES automatically add the Multimedia macro. Please vote on the above bug to…

Thank you for confirming, Ethan! Regards, Shannon

Thank you for confirming, Egemen. Have a pleasant week! Regards, Shannon

That's great! Thank you for letting me know. Kind regards, Shannon

Hi Anja, Can you let us know what version of Outlook you're using? I'm not too familiar with Outlook itself but I want to see if I can find out anything for you to help you remove your Confluence Team Calendars subscription. Regards, Shannon

No worries, Dmitriy! I've seen similar issues in the past, and I'm just trying to track down how it's happening. Happy I was able to answer the right question! Take care, and kind regards, Shannon

Robyn, I'm happy I could answer your questions. If you were concerned about managing your own Jira server but want extra space, then I recommend reaching out to our Atlassian Partners. * Atlassian Partners > Managed Hosting Partners who have expertise in Managed Hosting would be able to host the site for you, as we would…

Stephen, Thank you for confirming! I see you raised the same issue back in January with my colleague Thais, and she ruled it as being an issue with Edge Compatibility. Now that Edge is supported with Confluence, I tested this and I was able to use the dropdowns in Team Calendar on your instance without any issue. Can you…

Hezy, The Community post you linked applies to the Confluence quick search from within Confluence. Since your screenshots are of your Jira Service Desk Customer Portal, I assume you are referring to the Knowledge Base search bar. Could you show me what settings you currently have for your linked Confluence Space including…

Hi Stephen, I'm attempting to replicate this myself in Confluence 6.8.0, but have not been able to. However, I did some research and it does seem that other Edge users are having issues with dropdown menus in general in Edge. You could try the suggestions here: * Microsoft Edge drop down menus not working This thread is…

Edda, On the page, you only have the 3 images, correct? There are no other macros on the page? Does this happen on any page with multiple images? What version of Confluence are you using? Thank you for your help! Regards, Shannon

Ascan, Thank you! So just to confirm, you were using MySQL 5.5, and upgrading it fixed your issue? Regards, Shannon

Norbert, We would need to see the actual error, but you can follow this article to troubleshoot XML backup errors: * XML Backups and Space Export/Import Troubleshooting Once you've gone through that article if you're still having issues please let us know the full error message you are seeing. Regards, Shannon

Hi Alfonso, I'm not very familiar with the CLI add-ons, but I don't believe it's possible as it doesn't appear there is a REST API call for importing a space. You can see this conversation from a few years ago: * Solved: automated space export and import I wasn't able to find any updates in the recent API documentation…

The same is possible, but the users would likely need to login to Jira via the iFrame depending on your Jira permissions. If you have any issues with this I would recommend raising a new question so we don't take over this thread. Regards, Shannon

Hi Rohit, This requires a 3rd-party add-on since forms aren't native to Confluence. I would recommend starting here: * Atlassian Marketplace - Forms add-ons for Confluence Let us know if you have any questions about any of these. Regards, Shannon

Hello, To confirm, you're referring to the Confluence Server Mobile app beta, correct? Could you confirm your Confluence Server version? I would recommend making sure all the steps are covered from the article below: * 'Can't get a secure connection' error on Confluence Server mobile app This may be because: * your site is…

Hi MIke, Can you let me know what version of Confluence you installed? Please check the Developer Tools console in your browser when loading the page for hints as to what might not be allowing the formatting to load, as well as your Server Logs for any error messages. Thank you for your help. Regards, Shannon

Neill, Can you let me know which KB you're referring to? You're meant to edit the confluence.cfg.xml file in the Confluence Home Directory. * Download the file Sec.jar * Run the following command in a terminal:java -jar Sec.jar * Stop Confluence * Copy and paste the output into confluence.cfg.xml, we need to…

Jiri, You can remove the macro that was added automatically when you attached the file. The file will remain attached to the page until you delete it from the list of Attachments. Therefore, there's no need to keep the attachment box on the page. Regards, Shannon

Hello Brendon, Am I correct to assume this is happening for all spaces or only certain spaces? Could you let me know which queries you ran from the article in particular? What is your database type and version? Lastly, did you stop Confluence completely prior to running the queries and start it up again once the changes…

Hello Nico, It is not possible in Confluence to span the Page Tree over multiple columns. We did have a feature request for this, but we do not have plans to implement it in the near future: * CONFSERVER-26956 For the number of pages you have, I would recommend implementing the search box option or Page Tree Search macro…

Hello Rebecca, Does this occur with all of your users, or only some of them? Are all of your users on the same timezone? Outside of the issue, if a user no longer wants to receive any notification on a calendar, then they can go to the calendar and click Stop Watching under the . . . menu: Regards, Shannon

Hello Ian, Can you let me know what version of Confluence you're using? I noticed the issue with Confluence Cloud and made a ticket here for it: * CONFCLOUD-56967 Testing in Confluence Server 6.7.1, it does appear that it's possible to add comments to the overview (home) page. If you can let me know what version you're…

Hi Jiri, Previews are supported in the Multimedia Macro. Here's an example of a video embedded on my site in Confluence 6.7.1. The top one was simply by adding as an attachment, the 2nd is using the Multimedia Macro: Can you let me know if that's what you are trying to accomplish? Regards, Shannon

Hello Dmitry, By markup of a macro, you want to see the actual formatting of a macro, or the source code? It's not possible to do either since a macro will simply appear as a panel in Edit view. In order to view the Source, you'll need to choose View Source from the menu while viewing or install Confluence Source Editor.…

Hi Markus, You are correct in that it's not possible to not allow a user who has signed up immediate access to your portal and Knowledge Base. There are a few feature requests below that may be of interest to you for the future: * JSDSERVER-868 > Include Domain Level Restrictions for Service Desk Public Signup *…