Shannon S Atlassian Team

Hi Markus, For your list of requirements, I would recommend that you reach out to an Atlassian Partner to help with setup of your Jira Service Desk. They will be able to take your list of requirements and ensure that it's set up to your needs. Let me know if you have any questions about that. Regards, Shannon

Hi there, You would need to open up Public Access on your Confluence space in order for Google to index your pages. Please be aware that once you open up Public Access, all of your spaces may be viewed by the general public. If you only want a specific space opened up, then once you open up Public Access as a whole on your…

Hello Dmitry, Can you try to Rebuild the Ancestor Table? This can correct a lot of permissions errors in Confluence. I would recommend that you create a backup and run this during maintenance hours. Regards, Shannon

Hello Ethan, Firstly, the warning you are seeing was a bug in Confluence 5.5 that has since been resolved: * CONFSERVER-33557 This isn't related to your issue with UPM. I would recommend trying to Manually Upgrade it per the linked article. Please also be aware that Confluence 5.5 has been End of Life for quite some time…

Ankita, Is this a new installation? Has it ever started before? If it has, what kind of database are you using? Regards, Shannon

Hi Tim, This is not possible in Confluence without a 3rd party add-on. Have a look at this past question for a list of suggestions: * Include Table Data in Other Tables Otherwise, you might be able to get the Page Properties Report macro to work for your needs, but it would need to pull from a single Page Properties macro…

Hi Charles, This needs to be done via the database. Since you're on Cloud, I created a ticket for you with the Cloud Support team so they can let you know if such a change is possible. Thank you for your patience! Shannon

Hello! Could you tell us, is this a fresh install of Confluence Data Center, or did you originally have a Confluence on a single server deployment that you are trying to migrate to Data Center? Regards, Shannon

Hi Jan, I've been working with this and trying to research it, but I'm not able to replicate the problem you're having. Here's what I've done so far on my 5.10.8 test instance: * Create a blog post. Save it. * Edit the blog post. Save it. * Then I'm able to view the changes without any issues. To answer your question, a…

Jean, You can use step 3 of the older document to put your internal directory in first position: * Restore passwords to recover admin user rights > Step 3. Put the Internal Directory in First Position For the issue where it keeps sending you back to your login page, could you try to clear your cookies and see if you still…

Sebastian, The messages in the screenshot don't pertain to the issue you're having currently. My recommendation is to check the log file itself from your server. You can tail it while you trigger the error from earlier, and it should give you further information about the problem. Regards, Shannon

Praveen, Thank you for confirming what you did to fix it. So everything is now working as expected? Shannon

Thanks, Bryan! Could you confirm if the problem exists with both http and https? Is the URL added to the whitelist? If there is content on the page besides the html5 video, does it also not load? Shannon

Hi Robyn, Yes, that's correct. It will apply to everything together, including all attachments. Regards, Shannon

Harinath, An iFrame simply loads a website from an external site. You would embed the issue collector on your own website and users could submit through there. An issue collector doesn't require any login details. See Using the issue collector: What is an 'issue collector'? The issue collector allows you to easily embed a…

Thank you, James! Take care and have a pleasant weekend. Shannon

Understood! The process in case it exceeds is on the original article that Jaime linked: * What if the size limit is exceeded? Unfortunately, in this case, you will need to do the space imports one at a time. There's not a way around it and it's likely what the support team will tell you as well. Kind regards, Shannon

Thank you, Ed. I have had a look and the ellipsis appears when there are very large sections of unchanged text. This is not possible to expand. There is a feature request for this below on both Server and Cloud: * CONFSERVER-34981 * CONFCLOUD-34981 Please vote on the request that applies to your instance, and comment with…

Hi Alfonso, As long as you don't have Jira installed on the instance, you won't have to go one-by-one. This is what I was explaining to Jaime earlier. If you only enabled Jira and didn't import data yet, you can delete it and re-add it later. Shannon

Martin, It's not possible to open up anything on Confluence besides the linked space to unlicensed Jira Service Desk Customers. There is a feature request below that applies to your need: * CONFSERVER-45631 > Unlicensed Users from Service Desk Have Limited Functions This would extend the functionality available in…

Hello James, I'm not aware of a way to work around that, but this has been reported below: * CONFSERVER-51932 It appears to be expected behavior at the moment, so I would encourage you to vote on the request, commenting there as well with your feedback. Thank you for reaching out to us! Regards, Shannon

Hi Karen, It's not possible to restrict which pages show in the Children Display Macro. There are two feature requests for this. One, to apply CQL to a macro to decide which pages display (for example, with specific words in the title): * CONFSERVER-36546 > CQL to return content WITHIN a Macro The second, to be able to…

Arne, I've tried to take a look at your Cloud instance but I wasn't able to find an account associated with your email address. Therefore, I've created a support ticket so you can supply your information directly to our Cloud team. You will be receiving an email shortly with the ticket number. Thank you! Shannon

Hi Devan, Are you referring to the cell colors? This is a known bug: * CONFSERVER-28579 Please vote on the bug in order to show that you are also affected by it. If you can let me know your Confluence version I'll update the bug to include that. If there is other formatting in your page that isn't getting carried over…

Ed, Can you show me what behavior you're seeing and what version of Confluence you're using? Generally, it just won't highlight the text that wasn't changed. I was able to confirm this now on my 6.7.1 version. Shannon

Egemen, I don't personally see the banner comment when I access your site anonymously, but it looks like that might be caused by a 3rd party add-on. Could you show me where in Confluence you added the comment that caused the banner to appear? Shannon

Alfonso, Thank you for following up! Space Tools is on the space itself. From the instructions I sent Jaime: * Go to the space and choose Space tools > Content Tools from the bottom of the sidebar. So you will want to navigate to the space itself, and then on the bottom corner of the space sidebar, you'll find Space Tools.…

Norbert, Yes, that's possible too. * First, it must be one of the versions here:* PostgreSQL 9.2 * PostgreSQL 9.3 * PostgreSQL 9.4 * PostgreSQL 9.5 * PostgreSQL 9.6 * You can setup the database using this procedure: Database setup for PostgreSQL * Then, migrate your data using the same procedure from earlier: Migrating to…

Ahh, understood. :) Thank you for confirming you were able to find the feature. Let me know if you run into any further issues, otherwise, have a pleasant weekend. Regards, Shannon

Jaime, In the second screenshot, select DELETE. My apologies. For the first screenshot, what are you looking for exactly? If you're trying to export the space you need to go to Space Tools which is on the bottom of the sidebar. However, there are two separate scenarios here, and it appears that you're trying to run through…