Shannon S Atlassian Team

Hello Antonio, Thank you for contacting us about this, and welcome to Atlassian Community. Cloud Free sites do time out if you haven't logged in for a while, as you can see by the 2 emails you received last week. However, the data doesn't get deleted for 30 days, and you should have more notifications when that happens.…

Hello @qukankan, Thank you for bringing this up to us. We will need more information about your issue. * When did this last work for you? Have you recently upgraded? * Can you let us know the circumstances under which you are encountering this error? It sounds like you might be getting it while editing a page, but I'm not…

Hi Daniel, Welcome to Atlassian Community. It's nice to meet you! Generally, this error is due to a configuration error in the SSL setup. In some cases that I've seen this, it was due to the non-SSL and SSL connectors are sharing the same port and redirectionPort. You'll want to double-check your server.xml setup to make…

Hello Tobias, Welcome to Atlassian Community. It's nice to have you join us! I recommend starting by running through the checks mentioned at the top of the following article: Page or blog draft is not saved * Are Drafts working at all? * Does this affect all users? * Does this affect all new and existing content in…

Hi Bev, Thank you for sharing your example with me. I think the issue here is this difference between the macros. * Insert the content report table macro The Content Report Table macro displays a set of pages and blog posts as a table, based on the labels specified in the macro parameters. * Insert the content by label…

Hello Steve, My apologies for the long delay; I was without a computer for a few days. I spoke with the team, and I've since raised this as an improvement request: * CONFCLOUD-70621 Prevent inadvertent deletion of layout content when double-clicking to select all. You can vote on the request, and you'll automatically be…

Hi Güçlü, Thank you for confirming that your site is now up for you, and for providing your feedback. In general, payment will be re-attempted automatically with a failed payment. A reattempt is made 3 times before reverting the site to a Free account. This is the reason that no further attempts were made once switching to…

Hi Yong, Thank you for confirming that, and for sharing your fix. Take care, and have a pleasant rest of your week! Shannon

Hi Chris, Welcome to Atlassian Community, and thank you for the follow-up. To confirm, there's currently no way to directly edit Placeholder Text in Confluence on templates that use the new editor. Thank you for sharing your workaround for this! Hopefully it will be able to help other people who are in need of editing the…

Hi Hendrik, Welcome to Atlassian Community, and thanks for bringing up the topic again! Honestly Vimeo might know which methods work best, but it appears you could embed using an iFrame: * Vimeo - Working with oEmbed: Embed Showcases It’s possible to embed iFrames into Confluence, but whether or not the target website…

Hi Matthew, I had a look at their documentation, but I wasn’t able to find anything specific about any system requirements in order to use the add-on. I would recommend raising a ticket with the codefortynine support team. You can find their contact information on the Support tab of their Marketplace listing: * External…

Hi @Güçlü Talu [Administrator], Thanks for bringing this up! It looks like your site was reactivated yesterday, and your case is now closed. Can you confirm? Shannon

Hi Yong Hu, That’s great news, thank you for letting me know! Which change did you end up making that solved your issue? Take care, Shannon

Hi Bev, Welcome to Atlassian Community, and I’m so sorry that the Content Report Table doesn’t seem to be working for you. Is there a specific label that’s not working in this case, or does it happen with any label? I assume this is in the new editor, is that right? Does this occur for any other macros that require labels…

Hi Max, Welcome to Atlassian Community. It’s nice to meet you! I’m so sorry you’re having trouble getting your table columns to display properly. Let me see what I can do to help. Can you confirm with me that this is 1) on the new editor and 2) doesn’t occur in pages using the Legacy Editor template? Secondly, what format…

Hello, Thank you for raising this with us. Could you let me know where you got your 7.6.2 image from, or is this a typo? The latest official image is 6.7.2. See Atlassian Confluence Official Docker Images. At any rate, I would recommend you follow the advice from the following Community thread in order to troubleshoot your…

Hi John, Thank you for raising this with us here. The issue is not specific to versions before 3.5.6, and it still affects recent versions. The article states that versions 3.5 and prior were enforcing a transaction level, but past versions 3.5.6, it was possible to set your own. The way that you will need to fix this in…

Hi Matthew, Happy to help you with your migration to Confluence Cloud! It sounds like you have a dynamic page in Joomla currently, and you need to display this data in Confluence. An idea might be to install an add-on from Marketplace that will allow you to display data from a database, much like you are doing in Joomla…

Hello @Xiaoqiang.Zhao, Welcome to Atlassian Community! It’s nice to have you join us! You can find the required permissions to get content on the page below: * Get content > Permissions Required Permissions required: Permission to access the Confluence site ('Can use' global permission). Only content that the user has…

Hello @hellojinjie, Thank you for bringing this up to us. The issue here is that JDK 14 is not supported by Confluence. The article you followed, Upgrading Confluence Manually, provides a link to our Supported Platforms page for your review under the following: Have our supported platforms changed? Check the Supported…

Hello Connie, Thank you for bringing this up to us. The panel macro (including info, note, warning, tip) only supports rich text at this time. Per Insert the info, tip, note, and warning macros: Macro names: info/tip/note/warning Macro body: Accepts rich text. There's a feature request below to be able to insert an image…

Hello João, Welcome to Atlassian Community. It's nice to meet you! Can you confirm that you are using Confluence Cloud for this test? If so, it is not possible to do in Confluence Cloud using HTML. You would need to write a User Macro in order to display your image map. User Macros are only possible in Confluence Server,…

Hi Matthew, Happy to hear that you are indeed on a supported MS SQL version, and that the recommended fix from the article worked out for you! Take care, and have a pleasant rest of your week. Shannon

Hi @Netset, I've been helping you on your duplicate question for this, in which you also shared this thread. * synchrony doesn't work after upgrading I'm following-up here as well, but the specific bug you are referring to is related to this case: * CONFSERVER-60120 Synchrony not starting with datasource after upgrade to…

Hello, Thank you for confirming that. In that case, it does sound like you're affected by the bug I shared with you last week. I'll share that again for reference here: * CONFSERVER-60120 Synchrony not starting with datasource after upgrade to Confluence 7.5.2 , 7.6.0 , 7.6.1 & 7.6.2 You can see here that 7.6.0, 7.6.1, and…

Hi @Curt Holley, Just to confirm, I checked with the team, and it does look like the documentation was updated a bit early. Those menu items will be under Products in the upcoming weeks. I'm so sorry about the confusion, and glad that the Community was able to help you find it. Take care, Shannon

Hello Evelyn, You will always see the Publish button, regardless if you are using the new or legacy editor. In the new editor, it's located in the top-right, and in the legacy editor, it'll be bottom right. However, as @Sachin mentioned, the Anchor Macro was discontinued in the new editor. If you have a look at…

Hello Uwe, To follow-up, what Nic mentioned is right; we need you to raise a support ticket so we can take a look at your site and see what the issue would be. That error isn't very common; I found one example that the support team is currently looking into, so we don't know the solution yet. The best thing to do is to…

You're welcome, Gero. I'm glad it helped. :) If you need anything else, please do let me know! Take care, Shannon

Hello Gero, Glad to hear that it's working again as of 7.4.1! As far as the Confluence Jira Macro, it's a standalone system app in UPM (Universal Plugin Manager). You can find it by searching for "jira" in your System Apps: I can also confirm that I'm able to disable and re-enable this macro without any difficulty. You…