Shannon S Atlassian Team

Hi all, This was a result of this issue: * CONFCLOUD-59524 The issue has since been resolved! If you run into any further issues, please let us know! Regards, Shannon

Thank you all for confirming! I checked and there was an issue this morning, but the issue has been rolled back so you should no longer be experiencing it. Regards, Shannon

Lara, Can you show me an example of how it looks in your Service Desk? It shouldn't be because of your language if it's only doing this to text you've added to the knowledge base articles. Is the "Conexiones" something you added or is it translating an item from Confluence? Regards, Shannon

Yeah Yang, I can see that you have 3 spaces open for anonymous access, MDE included. What was the problem exactly? Everything seems to be working fine for me without having to login. Shannon

Hi Luke, It's not possible to change the way the macros are displaying data. What sort of macro are you trying to use and how do you want it to look? Maybe we can think of another suggestion for you? Shannon

An anonymous space does not require a user to login to view it. If they have to, then your permissions aren't set properly. Can you please show me the permissions for the space in question as well as your Global Confluence permissions? Shannon

Adam, I would recommend using something like Google Analytics for your site. I haven't used it personally but it seems like you could get the information you need using it. You can go ahead and trial the add-on and see if it meets your requirements. Regards, Shannon

Hi Nhat, I would have restored the XML backup first and then moved the attachments over, and THEN ran a full re-index and flush the cache. Can you try that again and let us know if you have any progress? Please also confirm your Confluence version. Regards, Shannon

Hi Tom, None that I can tell yet, but I wouldn't give up hope! I've definitely seen features released that had been waiting for some time. If you watch the case you'll be updated whenever a comment is added, such as from a product manager or developer. Regards, Shannon

Diego, Thank you for checking. One more place you can check is the page below, and see what's listed there: JIRA-URL/secure/admin/GlobalMailSettings.jspa Otherwise, we'll need to create a support ticket so we can look at your logs. But please note in that case we will be troubleshooting your built-in Jira mail handler…

Abhishek, You can find the queries you require from this article: * Finding Unused Spaces Have a look there and let us know if you have any questions. Shannon

Ritwik, Are you trying to write a User Macro or an actual add-on? Please be advised if you're writing an add-on we also have a Developer Community if you haven't reached out to them already. Regards, Shannon

Arunk, Can you let us know exactly what you're trying to do? Is this for an add-on that you're developing? Shannon

Alright, David! Thank you for letting me know that. Cloud has changed a lot since then so please do feel free to take the time to review it and let us know if you have any concerns! Regards, Shannon

Brian, The confluence-users group is likely your default group for Confluence access, so the moment you add someone to have Confluence access, they'll be in that group. You'll want to follow a procedure similar to the one here: How to grant access to one space only to a user in Confluence Note that the instructions there…

Hi Dennis, It's not possible to get historical data using the Usage Stats plugin. The only data which will be shown is from after the add-on was enabled. Let us know if you have any questions about that. Shannon

Heth, Can I see where it's getting the start and end dates from on the Jira issue? Is it a custom field? Shannon

Hi Mirkka, You can only link to pages. I would recommend linking to the homepage of the space you want. This is the same view you'd get anyway if you were to link to a space. Let me know if you have any questions about that. Shannon

Helen, You can attach your screenshots to your question by clicking the camera icon. It will allow you to upload any images you need. Is this related to your instance at c***********i.atlassian.net? I'd like to have a look so feel free to send the examples and then I can compare them on the instance. Regards, Shannon

Mike, Can you please clarify what you mean by 'c' files? Do you mean that you can't view any files which start with 'c'? Does this occur in multiple browsers? What version of Confluence are you running? Shannon

Hello, Could you let me know where your logins are stored? Is it in Crowd, Jira, or locally to Confluence? Can you check your Confluence server logs and let me know what error occurs in the logs at the same time that you see that error in the browser? Shannon

Do you have any customization on your instance? If so, can you disable it entirely and let us know if the problem persists? Shannon

David, Great! Let us know if you get stuck along the way. For your proposition, do you mean keeping a live copy of your Cloud data on the server instance? You could definitely keep a copy of Confluence on your computer but you would have to export from Cloud and import regularly if you want them to match. Regards, Shannon

You can just put your own name in that field. If you click the question mark next to the field it just says that what you put there is who will be billed. I hope that's clear! Shannon

Markus, Jira Service Desk Customer licenses are free, but Confluence licenses are not. Therefore, if you were to allow your users to sign up for Confluence licenses, it would indeed take a license seat and you would need to pay for the license. There's no way around that. Let me know if you have any questions about that.…

Diego, It might be that the administrator has disabled the mail using a property. Have a look at this: Setting properties and options on startup Mail property Notes -Datlassian.mail.senddisabled -Datlassian.mail.fetchdisabled -Datlassian.mail.popdisabled Set to 'true' to disable mail. In Linux setenv.sh, there is a…

Hi there, To update your license key, you add it in the UI: * Managing your Confluence License To update your Confluence license: * Go to > General Configuration > License Details * Enter your new license in the License field. * Choose Save. Let me know if you have any trouble. Shannon

I wouldn't recommend putting 50 or 100 videos on one page as it could definitely cause loading issues. A minimal amount shouldn't cause too many problems. Shannon

Hi there, You can purchase Confluence as a private person; no need to fill in the Company details. Let me know if you have any questions about that. Regards, Shannon

Hi Iuliana, That is correct. It is not possible to enable on Cloud instances under any circumstances. Shannon