Shannon S Atlassian Team

Robert, If this is two separate problems I would recommend listing them each separately with a title relevant to the issue so the Community can better assist you. For your first question about how we are contacting you, can you clarify - regards to what exactly? Do you want to know who your billing contact is, for example?…

Hi Andreas, It appears you have a Starter License, so your support does go through Community, and so you've come to the right place! Can you please elaborate what your issue is exactly? Regards, Shannon

Hi John, I reached out to our network engineering team, and they let me know that this is one of the IP addresses that is mentioned here: To accelerate file transfers going through api.media.atlassian.com, we use a technology provider that will terminate your TCP connection in the closest public cloud provider. Because of…

Hi Kedar, You can try this documentation: * How to obtain a list of all pages and spaces integrated with Jira If you have a question about that I would highly recommend raising a new question since it's not really related to your original question. That will help people find your question better so they can answer it.…

You're welcome, Joseph! Glad I could help you in any way that I did. :) Take care, and have a pleasant week. Shannon

Thanks, Adam. Happy that my colleague was able to submit that for you. Could you provide the URL for the feature request they sent you? That way if other users want the feature they can vote on it and increase its popularity. Regards, Shannon

Hi Paul, Per our Privacy Page, I would recommend reaching out via the email address listed here: privacy@atlassian.com Let me know if you have any questions about that! Shannon

Simon, Alright, do the other suggestions work from that thread, perhaps? I'm not that familiar with CSS personally but it seems that some users were able to get it to work with the examples there. Regards, Shannon

Hello Joseph, As long as you have unlicensed users set to view the space in Confluence then it should work. However, I found a bug that sounds similar to your issue: * JSDSERVER-4233 If you can confirm your Jira and Confluence users are using the same userbase, can you try the workarounds that are listed there and see if…

Hi Kedar, You can change the Server ID following this article, and then you shouldn't have the problem anymore: * Changing Server ID for Test Installations Can you give that a try and let me know if you have any issues? Shannon

Thank you for confirming, Wouter! I was able to find the following documentation request: * JRACLOUD-69127 It seems indeed the minimum resolution is 1024x768 but it hasn't been documented on our supported browsers page. That said, if you are not able to work on a suitable resolution you can try zooming out (CMD or CTRL…

Torsten, Thank you for confirming you were able to find that option! Hoping this can help the other users in this thread. Regards, Shannon

Hi Simon, Can you reference the URL as a URL in your CSS? There's an example here: * I would like the logo of the company on any pdf export within an area. Example: content: url ("url/to/logo.jpg"); Regards, Shannon 

David, I'm a bit unclear on the issue here. If you want users to edit an Excel file, you can attach it to the page and then anyone with permissions can edit the file in Office. See Edit Office Files for more information. Can you have a look at that and let me know if it answers your question, or if you can give a more…

Kedar, There's not a limit to how many Jira instances you can link with Confluence but it depends on what you're trying to do. Can you let us know what the problem is? Are you getting any error messages? Regards, Shannon

I don't believe it's technically a sidebar, but a section of Jira. At any rate, what it's called is not important. However, I wasn't able to find any existing feedback on the size of it, and I can say that it's been about that size as long as I can remember. Per my recommendation, you send feedback via your Cloud instance.…

I had a look at this on my 6.8.1 instance, and I do see the option there. I went to my personal space, clicked on Space Tools > Content Tools > Export. This is the same method as exporting a normal space. Can you let me know what version you're using? Can you confirm you have permissions on the space in order to export it?…

Mark, Can you clarify what it is you need? The table of contents generates based on headings that are already in the page. When you export the page it should include all headings and text. Can you show me what's on the page vs what's happening when you export? Shannon

Thank you for confirming. Can you please tell me which macro you're using to display the data? It seems like it's not the standard. Shannon

I found one feature request that may interest you: * JRACLOUD-61660 This is recommending the possibility of collapsing the sidebar while in issue view. As for the right section, you can send feedback on it in the feedback form available in Jira Cloud by clicking on your avatar photo. This will go to the development team.…

Jérôme, If the pages aren't public then they need to be logged into an account on your Confluence instance. Can you confirm if this is the case? What version of Confluence are you using? Regards, Shannon

Hello, What are you trying to automate exactly? Can you show us what you've done so far? What is the problem currently? Shannon

Hubertus, Can you show us a screenshot of the problem you're having? Are you using any add-ons to display the Excel file? Lastly, what version of Confluence are you using? Shannon

Joseph, I'm not really sure about that. These are licensed AGENTS and not Customers? Can you show me which sidebar search you're referring to? Shannon

Wouter, Thank you for confirming. Indeed Confluence is our wiki software, and this is Jira. That logo in the top left corner is our Jira logo. As for the appearance of Jira, your browser Window is much smaller than intended for using Jira. I would not recommend using Jira on a browser resolution less than 1024x768. Are you…

You're welcome, Charu! Take care, Shannon

Hi Lou, I assume the product you're referring to is Confluence and the tags you mentioned are the labels applied to a page? Can you confirm? If so, you would need to use an add-on to do this. I'm not sure which add-on provides the specific functionality, so have a look here: * Confluence Labels Add-ons Regards, Shannon

John, I do not have a list for that, it depends on which add-ons you have installed. You would need to contact the add-on developers individually for a list of IP addresses their add-on might use. Regards, Shannon

Wouter, This was originally in the Confluence collection, but I think you might be referring to Jira. Can you confirm? Also, please let us know your version of the software and a screenshot so we can know what screens you're referring to. Thank you!

I had thought of this as well! My concern was that Charu was modifying an existing page and didn't want to remove access to the current version. I would prefer this method at any rate, because I'd be reluctant to rely strictly on drafts in case something were to go wrong. Shannon