Shannon S Atlassian Team

Hi Charu, A draft is simply an unpublished page, so by not publishing it, you are creating a draft. Have a look at our documentation on Drafts for more information. Regards, Shannon

Hi Beni, You'd need an add-on for this. Perhaps you could use it with Dropbox? There are a few marketplace add-ons that will do that. Regards, Shannon

@Nic Brough -Adaptavist-, nice catch! The original title was throwing me off as well since it mentioned Answers. The resolution I sent mentions updating the limit in NGINX or Apache itself, which you can try, but as Nic mentioned it might simply be too large for your server. Regards, Shannon

Ah sorry, I thought he was referring to not being able to upload an image to Answers, our old site, but this is in Jira. My apologies. I would recommend you have a look at this article for the resolution: * HTTP Error 413 request entity too large - failure when attaching files It's a setting you'll need to change on your…

Raksha, He's referring to our old community forum, Atlassian Answers. Atlassian Community is newer and is running on a different platform so the error won't be the same issue. Can you show us what problem you're having exactly or did you report it in another question? Shannon

Aman, The issue with the original reporter's export required him to edit the entities.xml file and update a few lines, and re-zip it. It will depend on what errors are occurring on the server logs. It may not be the same issue for you. I would recommend using the contact form above and report your issue so our team can…

Thank you, Diego, I went ahead and created a support ticket for you. Can you trigger the error again from the Jira internal email settings and NOT the 3rd party add-on, and then send us the full support zip by uploading to: * http://transfer.atlassian.io/ Thank you! Shannon

Diego, You can paste the part that occurs during the error here in your community discussion. If you want to send your entire log file then I need to create the support ticket for you and I'd need to know your working hours. Shannon

Hi Brad, The difference between Templates and Blueprints is that a Template is simply a template of the page that you can click create and then fill in the missing parts. For Blueprints, it's required that you actually develop it, much like an add-on: * Developing Confluence Cloud Blueprints I haven't done any developing…

Hi Victor, This isn't possible, but a feature request has been made for it here: * CONFSERVER-49340 Someone came up with a workaround on Community but it would require you to disable the email on the server when modifying the calendar. Let us know if you have any questions. Shannon

Hi Helen, No, strictly the settings in Confluence. It looks like your server time is set to GMT which could cause the issue you're seeing if the users haven't set their individual times in their profile: * Edit your user settings Can you confirm what timezone your profile is set to? Shannon

John, That doesn't appear to be one of our IP addresses since we use Amazon for Cloud hosting. This IP isn't part of that. What wasn't working exactly before you allowed it? Is it possible the IP address belongs to a 3rd-party add-on provider? Regards, Shannon

Thank you for the update, Lara! I hope to see it resolved soon as well. Shannon

Diego, We won't be able to connect to your server directly, but you'd be able to send us your server logs so we can see what the problem might be. Let me know if you want me to create that ticket for you. I'd just need you to verify your working hours. Regards, Shannon

Thank you, Mike! I raised a ticket so we can look at the issue directly on the URL. I just noticed you shared the URL in your screenshot so I will update the SEN on your ticket, but if you can still reply to the question with some example pages, it will help! Regards, Shannon

Barsha, It's still not clear, apologies. So Asana is unrelated to the question? Is the Jira Software + documentation product you're referring to Jira Software and Confluence? These are two separate products. You'll first need to go to Jira Global Permissions and check what groups are set to be the administrator in Jira.…

Lara, Thank you for clarifying. I haven't personally seen that but I'm updating your support ticket with this thread. In the event we are able to determine the reason for the issue, we can update this here in case other users run into the issue. Regards, Shannon

Barsha, Can you clarify what you mean when you say he cannot see himself as admin? Which product is this for? Are you trying to add a Jira admin, a Confluence admin, or a Site admin? Shannon

Diego, You can also access them this way: * Choose the Jira icon > Settings > System. * Under Mail, select Global mail settings. Regards, Shannon

Hi Lara, I see only one Cloud instance associated with your email address which has both Jira Service Desk and Confluence. If that is not the instance you're referring to then we'll need to raise a support ticket for you, because we need to look at the instance itself to determine the issue. The questions from earlier…

Mike, I tested this on my Cloud instance and for .c, .cp, and .h files all are previewed without issue. However, I don't write code so my files are all just plain text saved as the appropriate file extension. I'm using the latest version of Google Chrome. Does this occur with 100% of your .c files? We will likely need to…

Hi Mike, So these should all be previewing as text files? Can you go to the files list and click on Properties and compare the New Content Type field for the .c files vs the .h or .cp files? Shannon

Thank you, Lara, I'm trying to find an example of this on your instance, but I'm not able to find the TEST Jira project or the Manual vVersion0 page in Confluence. Does this occur any time you use quotes? Do you have other examples? How was the text added to the page? Did you type it out or did you paste it from somewhere?…

Thanks, Helen. Out of curiosity, where are you based? Your time currently on your server is 11:47 am but your email address is in Australia. Is it possible that you haven't set your personal timezone so it conflicts with the local timezone of the instance? Shannon

Akeem, This sometimes happens if the first time an email went out, we get a 550 error from the mail server. The user is then blocked from receiving future emails since 550 means the user isn't found. I can remove the block for you, but since your email address doesn't contain a private domain, I'm not able to narrow-down…

Hi Joshua, I would use this one instead: * Linking a Bitbucket or GitHub repository with JIRA Give that a try and let us know if you have trouble. Shannon

Glad I could help! Take care and have a pleasant week. Regards, Shannon

Be aware, if you were to do this on MacOS it includes invisible files and can cause an issue importing. In that case, I would recommend doing the zip via Terminal and explicitly list the required files. For example: zip -r archive-name.zip entities.xml exportDescriptor.properties attachment/ Regards, Shannon

Thank you for confirming that crucial step! Glad it was sorted out for you. Take care, and have a pleasant week. Shannon

Hi there, Can you tell us if you're still encountering the issue? There was an issue this morning on Confluence Cloud which was preventing anonymous access. This issue has since been resolved here: * CONFCLOUD-59524 If you're not on Cloud or if you're still experiencing the issue, please let me know. Shannon