Shannon S Atlassian Team

Richard, So to confirm, you've installed the 3rd party add-on Table Filter and Charts, and now there's no option to apply? I've tagged the add-on vendor here so they can get back to you about your issue. Regards, Shannon

Marcel, The method to create user won't be in the hamburger menu. You need to go to Site administration. You should be in the site-admins group to do this. Have a look here: * Invite, edit, and remove users Let us know if you have any trouble. Regards, Shannon

Hi Mac, This is why I suggested that you make a test page on your instance with a generic title, add some data to that page, and confirm that you have the issue there. Then you can provide me with the name of the test page so I can have a look. Can you also clarify what you mean by full width vs single column? When you…

Varsha, I replied to your similar question with this information, but here it is here as well: Hi Varsha, I'm not familiar with unsupported methods of configuring the license key and application links, but these articles may be helpful for you: * How to change the Confluence License in confluence.cfg.xml * How to update an…

Hi Varsha, I'm not familiar with unsupported methods of configuring the license key and application links, but these articles may be helpful for you: * How to change the Confluence License in confluence.cfg.xml * How to update an Application Link URL manually Have a look there, and see if it meets your needs. Regards,…

Hi Saravdeep, There is not a way to do this with the Expand macro. We had a feature request for this, but it doesn't appear that it will be considered: * CONFSERVER-27077 Another user on the thread has found a workaround, and it's mentioned here: * Solved: How to create an "Expand All" button for Confluence Have a look…

Hi there, Have you seen the article below? * XML import fails due to error: not-null property references a null or transient value It sounds like it could be related to your issue. There is a fix there for your database. Have a look and let us know if you have any questions. Regards, Shannon

Hi Marius, You'll need to stop watching any calendars you don't want notifications for. Have a look at Watch a Calendar for more information. When you watch a calendar, you'll be sent an email notification when any of the following events occur: * A new event is created * An existing event is edited * An event is deleted *…

Hi Peter, Simply put, you want a button in Confluence that moves a child from one parent to another without having to click through all the steps. Correct? I'm not aware of any ways to do this within Confluence natively besides writing a User Macro, but I understand that Comala has some workflows add-ons that might be able…

Hi Marcelo, Teams in Space is a product only for Partner users, so you will want to raise your issue on the Partner Portal: * partners-jira.atlassian.com I've confirmed you're a partner so you should have access to that. Do let me know if you have any trouble! Regards, Shannon

Hi there Charles, I'm not familiar myself with Slack integrations, but I do know there are a few add-ons in Marketplace to help with this: * Slack Integration Confluence You're welcome to try those to see if they meet your needs, but I've also tagged this post in the Marketplace collection in case anyone familiar with…

Varsha, Our official Docker images are all found here: * Official Docker Images Atlassian The license key can be added the same way you would normally after installation, and once it's up and running you can begin linking your applications from there. This won't be configured dynamically, it needs to be done within the…

Hi Varsha, Apologies, but I'm not quite sure I understand what you're trying to do. To run Confluence on Docker, you just need to install a supported image and you can use the license that you paid for. No need to configure the license. If you require a Developer license you can use the following process on how to get a…

Knut, Thank you so much for letting me know the resolution! If you want, you can add the answer again under Suggest an answer that way I can accept it in case other users notice the same problem. Regards, Shannon

Hi Mac, Thank you for confirming. So I'm not able to replicate this on my own instance, and as a support engineer, I'm also able to see the one that is associated with your email address. If that is the instance that you're having an issue with (vi****.atlassian.net), I am also not able to replicate the issue there. Can…

Hi Nancy, I attached an .ipa file now to my Confluence 6.8.1 instance and I'm not able to replicate the behavior. It appears it still downloads as an .ipa file. I am using the most recent version of Chrome. Could you confirm the version of Confluence you're having difficulty with and which browsers you can use to replicate…

Thank you for confirming, Mary! For any remaining problems with that page, I would recommend continuing to work with Support. This way you can send them log files and copies of the problematic pages. Take care, and have a pleasant week. Regards, Shannon

Great, thanks Andrey! I wasn't sure. :) Shannon

Thank you for confirming that it worked! For your 2nd issue, go ahead and continue your investigation but if you need to reach out to us, I would recommend a new question. This way the title will match your problem and users will be able to help you easily. :) Regards, Shannon

Thank you for explaining, Michael. Using the Jira Issues Macro you can display issues based on a search, JQL, or filter. Can you explain what you're trying to do? By Table Filter do you mean the 3rd party add-on Table Filter and Charts for Confluence? I don't know for sure if that would work with Jira issues macro, but I…

What about using the Page Properties and Page Properties Report Macros? You might be able to use those to your advantage. Regards, Shannon

Hi Vijayakumar, This uses the same method as the original verification does, so if you got those and not the first one it just means that your email server either blocked the emails or moved them to a spam folder. At any rate, I'm glad you were able to log in, using that method! It may not work for everyone if the emails…

Jimi, You won't be able to upload a log file, but the atlassian-confluence.log file will be the most recent. See Working with Confluence logs for more information. Basically, you can tail the logs, trigger the error, and then copy the text and paste it here to show us which error is occurring. Let me know if you have any…

Michael, I'm not familiar with Chalk. Can you let me know what you're referring to exactly? Is this an add-on or extension? Regards, Shannon

Hi Don, We recommend you use the built-in facility in AWS to backup Jira: * Administering JIRA Data Center on AWS Backing up We recommend you use the AWS native backup facility, which utilizes snapshots to back up your JIRA Data Center. Let us know if you have any questions. Regards, Shannon

Hi Carl, Can you let me know what version of Confluence I should use to replicate this and if you happen to see any error messages on the Confluence Server logs that might tell us what's happening here? Thank you! Shannon

Hi Mary, It could be if you are using a custom field as one of your display columns: * CONFSERVER-53500 Can you see if that's the case? If not, do you see anything in your Confluence server logs that might give us a hint as to what's going on here? Regards, Shannon

Hi Rumi, Can you tell us what's in the Confluence server log? I see someone with a similar error to you, and the following fixed their issue: * Connections could not be acquired from the underlying database If you can check your log file then it will give us more information about the issue. Regards, Shannon

Tim, Are you trying to import the sections into separate pages in Confluence? There's an option for that when you import a Word document. Otherwise, I think you might mean that you want to create the Confluence Page Layout sections every time there's a section break in Word. Is this correct? I don't believe this is…

Hi Richard, I think we're having a bit of difficulty understanding what it is you want. Could you maybe clarify a bit more? It seems like you want three different things: * You want to list the items under Description at the top of the page. You can use excerpt include macro to include an excerpt from another page if you…