Shannon S Atlassian Team

Thanks, Mac. I tried to replicate this on my Confluence instance, single column layout, but I'm not able to. Can you confirm your Confluence version? Maybe that makes a difference. Also, can you let me know if it happens on all pages or only certain ones? Do you have all custom PDF export CSS turned off? Regards, Shannon

Mark, I think I'm still not following, apologies. On this page, I created 6 headings with a Table of Contents, and it does show all headings and link to them in the TOC as well: * Link to example PDF In each of these sections, I used h1 to make it a heading in order for the Table of Contents to link to them. Can you…

Oscar, Our Cloud team will need to take a look at this for you, so I made a ticket in our support queue. You'll receive the ticket number in your email. On that ticket, can you please confirm your Cloud URL as well as your timezone so we can make sure the right team is supporting you? Thank you! Shannon

Teresa, For the first issue, we have a known issue in IE where pasting images doesn't work. I will share that below: * JRASERVER-62233 You mentioned that it won't go on the comment, but can you tell me exactly the behavior that occurs after it asks to upload? Do you see any errors in the logs that might tell us why that's…

Hi Vijayakumar, Nic's right, but there might be another solution. If, when you added the user or triggered the email, your mail server responds to us with "550 User Not Found" then that email address gets blocked from further emails since the mail server essentially told us it doesn't exist. Support can check our logs for…

That's correct, but I went ahead and added a new answer with just the feature request to make it easier to find. Feel free to accept that one Thanks again! Regards, Shannon

Jérôme, As we discussed in our earlier thread, this is expected behavior, as the users are authenticated but not licensed to view pages in Confluence. There's a feature request below, however, to give these authenticated users access to Anonymous pages: * CONFCLOUD-30161 Take care! Regards, Shannon

Jérôme, Thank you for confirming that. At this time this is expected behavior, as the users are authenticated but not licensed to view pages in Confluence. There's a feature request below, however, to give these authenticated users access to Anonymous pages: * CONFCLOUD-30161 Please vote on that and comment there with your…

Hi there, The error tends to be because either you're using an unsupported SQL version, or haven't followed our guide to set up the database properly. * Database SQL Setup for Confluence If you're encountering the error each time it's likely one of these problems. Can you confirm your database version and that you have…

Thank you, Hubertus, Actually, I'm not very familiar with Excel, so looking at your formula I'm not able to determine any issues at a glance. I think that we should go ahead and take this to a support ticket. This way you can send us your log files and a problematic Excel file so we can test with it. It doesn't have to be…

Knut, I'm not familiar with this issue myself, and I don't have a copy of the add-on ProFields, but I am not able to replicate the issue. Does it work for new calendars WITH ProFields in use, just not older ones? I researched the error and I found a lot of Microsoft users with the problem but not a lot of resolutions. One…

Hi there, Can you let us know what error messages occur in the logs at the time of the error? This will help us to determine the issue. Regards, Shannon

Niels, It sounds like your user might not have the proper permissions to write to that directory. Have a look here: Unable to Complete Installation Due to File Permissions Once your user is given the proper read/write permissions then it should be able to save the file. Regards, Shannon

You're welcome, Ashvik. In that case, I would go to the developer community as that is the best place for you to get help with your add-on. Regards, Shannon

Kedar, You need to run through the entire article and complete the resolution steps that are listed there. Once this is done, your issue will be solved. Shannon

Wouter, I am sorry I don't see who might have written that either, and it's not in my email history. The only resolution for this is to use a browser resolution of 1024x768 or higher. Thank you for your understanding! Regards, Shannon

Hi Ashvik, I'm sorry I don't have any other examples. I'm not very familiar with this myself. Are you trying to develop something like an add-on? You might have better luck asking on our Developer Community if that is the case. Let us know exactly what you're trying to do so we can help you out! Regards, Shannon

Jayson, Thank you for confirming that! I'm not familiar with that macro. It appears to be part of a 3rd party add-on from Adaptavist. Glad it worked for you! Take care and kind regards, Shannon

Teresa, Can you confirm your Jira Service Desk version and the browser version you are using? Shannon

Hubertus, Thank you for clarifying. I'm not able to replicate this myself, but I have the macOS English version of Excel. I tried making a basic spreadsheet using FREQUENCY but all works well so far... I'll work on this some more and try to replicate and keep you updated. Shannon

Hi Jari, Are you able to get it from the database, perhaps? * Changing Server ID for Test Installations Try that and let us know if you have any questions. Shannon

Jayson, You should be able to use the HTML macro with Javascript and CSS to create and style the button if you are familiar with those technologies. Otherwise, you could try to create a User Macro to do so. For more information on User Macros, read here. If you are not, then you could use a 3rd party add-on for this, such…

Mac, Can you show us an example of what it looks like? Did you add any PDF Export customizations? What version of Confluence are you running? Shannon

Chris, You would need a 3rd party add-on for this, such as this SQL Connector add-on from Marketplace. I've also tagged the issue as a Marketplace Apps related question so if anyone else has some recommendations for you, they can let you know! Regards, Shannon

Dave, Can you show us the error page and also check your Confluence Server logs and let us know what error messages show up there when you try to click the link? Regards, Shannon

Kedar, Can you let me know the results of performing the resolution this knowledge base article? * Encountered _APP_UNKNOWN Error When Using JIRA Issues Macro Thank you! Shannon

 Najeeb, Can you confirm you have reviewed the following documents? * Setup "Windows-based" (Active Directory) authentication with SQL Server (earlier than Jira 7.5.0) * Using Integrated Security with Microsoft SQL Server for Jira (later versions) If this does not help can you confirm your MS SQL version and your Jira…

Andreas, Same as your last post I removed your SEN identifiers because this is personal information. For your Starter license, if you have technical questions, you can ask here. But if you have a billing or licensing question, you can go to support.atlassian.com and ask there. I have raised this question as well for you…

Tarisai, This message is being generated by your Windows Email Server. I would recommend getting in touch with your email server admin to resolve the message. However, I did find some information below that might help you get started in resolving it: * How to resolve “550 Access denied – Invalid HELO name” error from…

Hi Andreas, This should go to our Customer Advocate department, so I have created a ticket for you via the support system. I've removed your private information from this post as it is public on the internet, and I would assume that you don't want your personal email and licensing SEN identifiers out there. Thank you for…