Shannon S Atlassian Team

James, Blueprints are separate from Templates. Blueprints are developed like add-ons. You can read more about that here: Confluence Blueprints The ones that come with your instance are not editable to your needs, unfortunately. I did find a question below that asks about the same thing, and has a User Macro suggestion if…

Hi there, Can you let me know what browser you're able to replicate this problem in? It seems we have a bug in IE11 that throws this error: * JSWSERVER-16572 If you can just let us know which browsers have the problem and their versions, I can update the developers. Regards, Shannon

Emanuella, Please feel free to share the method you used and I can mark your answer as accepted. This will help other users in the future should they run across your question. Shannon

Thank you for letting me know, Nik! So you can confirm that the issue is now fully resolved or you? Regards, Shannon

Thank you, Sam! Do you happen to be behind a proxy? I would recommend testing this with a clean installation of the same version and see if you have the same problem. You can test with the proxy first, and then without a proxy, and see if the issue persists. Regards, Shannon

Hi Ed, Thank you! I don't see exactly in this output what is causing the error, so I'd like us to have a look at your Cloud server logs. Therefore, I have created a support ticket for you. Please check your email for my message to you with that ticket number. Once the issue is resolved with the Cloud Support team please…

Jayashree, Can you tell us what add-on you used to create the horizontal navigation bar? That way we can help you with your question. Regards, Shannon

Hi Priya, Can you let me know what you mean about any updates for the plugin? This plugin will always be disabled by default due to the performance issues it can cause. There is not a known number of maximum indexes you can have by enabling the plugin. Regards, Shannon

Nik, This appears to be the issue described in this article: * Upgrading to Confluence 5.9.x or 5.10.x fails with error 'failed during the SCHEMA_UPGRADE phase due to: null' Could you have a look there to see if it applies to you? If not, what version are you upgrading from and to? Shannon

Hi Chris, Thank you for letting me know. Could you let me know if you're logging in via the proxy? If so, this won't work with the mobile app. Regards, Shannon

Hi Marcel, The vote option is the up arrow here: When I want to look for articles specific to Confluence Cloud, I include those words with the document I need in Google. It can be that when you click on the 'Cloud' option if the exactly named article doesn't exist for Cloud, it will just take you to the main documentation…

Kiran, Thank you for confirming. This is indeed the bug I thought it might be. You can see here that this is an issue in Team Calendars Cloud: * CONFCLOUD-56131 Please vote on that issue in order to show how many users are affected by this issue. At this time, there is no known workaround. Do let me know if you have any…

Apologies for the delay. At this time we are not able to replicate the same behavior. Is this a fresh install, or a recent upgrade? Could you check if the build number in the database matches! select * from CONFVERSION; Thank you!

Hi Ben! There's not a way within Confluence itself to schedule a copy of page(s) from one instance to another, but there are many add-ons that could help you with the task. I would start by having a look at Bob Swift's Command Line Interface extension. You can have a look at Bob's response from this post here with…

Hi Kiran, Could you tell me what version of Confluence and Team Calendars you're using? It might be a bug so I want to check any existing ones against your version. Regards, Shannon

Thank you for confirming that, Enkhtaivan! I'll go ahead and close the ticket. Regards, Shannon

Hi there, Santosh. You can recover admin rights using this procedure: * Retrieving the JIRA Administrator Let me know if you have any questions! Shannon

Christian, Can you please tell me how your login is working for your instance? Are you logging in via a proxy or do you go straight via Confluence with no proxy? Regards, Shannon

No problem, Richard! Looking forward to hear how it's resolved for you. Regards, Shannon

Yan, Great news! Thank you for confirming. Take care and have a pleasant rest of your week! Shannon

Hi Enkhtaivan, We'll need to look at the Cloud instance itself to see what the issue is, and likely need access to it on the server to correct the problem. Therefore, I created a support ticket for you. You should be receiving those details in your email shortly. Could you please reply on the ticket when you receive it and…

Yan, In that case, you will need to directly modify the database, which is not recommended. Before you proceed, please create a backup of your instance. * Backup Confluence and stop it. * In your database, perform the following query to create a sequence: CREATE SEQUENCE "AO_6384AB_FEATURE_METADATA_AO_ID_seq" INCREMENT BY…

Hi Jimi, Thank you for your feedback. We appended the do-not-reply part to the email address as this informs users that it is not possible to reply to the email address. Thank you for your understanding! The logs you've sent are the same errors that Ann was referring to where it appears someone was trying to download an…

Hi Katrine, It is not, unfortunately. Have a look here: * How to migrate projects from one JIRA Cloud application to another It will require a bit of manual labor, and that you have a Server instance of Jira that you can import into. Let me know if you have any questions about that. Shannon

You're welcome, Luke! Happy to help. Regards, Shannon

Thank you for confirming, Eddie. Can you please share with us the resolution here in case other users have the same problem? Shannon

As Nic said, issues are meant to be connected to individual users. Can you clarify what you mean then when you say you want the issue to be connected to a company? In general, the Jira instance is connected to a company itself, and then the projects are for individual projects. Have a read through what Nic posted for more…

Hi Richard, My comment on that thread mentioned it could have been resolved with Support flushing the cache. Have you been in touch with Support so they can try that on your instance? If not, I would recommend doing so. If that doesn't resolve then they can look at your logs directly and help fix the issue. Shannon

To follow-up on what Nils said, we do not offer a special test environment for Cloud instances. I would recommend setting up a 2nd instance as he mentioned, and you can test during your trial week. Make sure to cancel it before the trial is over so you don't get charged! Regards, Shannon

Thank you, Yan. So, it does seem there's an issue with the current database, so let's try this. * Install a fresh copy of your previous Confluence version (in this case, 6.8.0) against a new database. * Import your XML backup into this. * Now perform the same upgrade you tried before. * Lastly, re-install any…