Shannon S Atlassian Team

Thank you, Sam. I'm currently working on getting this replicated on my end. I will be in touch with you soon. Shannon

Roberto, Thank you for confirming. This is due to a recent bug in Jira Software: * JSWSERVER-16572 The workaround is to use a different browser in the meantime. I would recommend that you vote on the bug in order to help show the number of users who have run into the problem, and watch it for updates! Take care, Shannon

Sandy, Thank you! Can you tell me what macros are on that first screenshot? I see the one at the top mentioning dashboard owner, and it's not familiar to me. Can you confirm if you have any PDF customizations in Confluence as well? If you were to make a page in Confluence that only uses the built-in macros with no PDF…

Hi there, Can you tell me which browsers and their versions that you're able to replicate this problem in? Regards, Shannon

Hi Markus, I believe this is the behavior described in the following bug: * CONFSERVER-53589 I would recommend using the solution there to remove your older drafts. Please note the recommendation there is to remove all drafts so make sure that nothing is unsaved that needs retaining. As for only deleting certain drafts…

Barbara, It is not possible to assign a task to multiple users. We have a feature request for this below: * CONFSERVER-26786 Please feel free to comment on that request with your use case and vote to help show your interest in such a feature. For commenting a task, it should go as follows: [] @mention // date (if desired)…

Hi Eddie, You can recover space permissions using this method: * Assign Space Permissions > Manage and recover space admin permissions Let me know if you have any trouble. Regards, Shannon

Hi Marek, I wasn't able to see those exact attachments on the instance associated with your email, but it's possible they were included with a template that was used to create the page. So for example, if you use a template that includes images, it would attach them automatically. Let me know if you have any questions…

Hi Pascal, I'm testing this now on macOS Sierra 10.13.4, on the latest version of Google Chrome. I pasted my text with indented bullet points into both the lastest Confluence Server 6.8.1 and Confluence Cloud. I can confirm that my formatting all remained the same. Can you tell me what kind of formatting you're using in…

Hi Paul! We don't have this feature yet, but there's a request for it here: * JSDCLOUD-1733 Please vote and comment there with your use case. Do let me know if you have any questions about this. Regards, Shannon

Thanks for confirming, Rob. I see another user in 2013 commented on the extension's page that it doesn't work properly with Jira's comment field, but checking their repository I don't see that the issue has been reported anywhere else. I would recommend reaching out to the developer to let them know about the issue in case…

Thank you for confirming, Joaquin. The add-on you're using is different from the one in the example which is not available for Cloud. However, I tested it with my Cloud instance and the add-on you're using, and it does appear this level of customization is not possible on Cloud. Even if I remove the <p> entirely there will…

Mary, Can you let us know what you're trying to do to your space exactly? The following article is how you would customize a space in Confluence 6.8: * Customize your space Regards, Shannon

Hi there, As it is a do-not-reply address, that won't go anywhere and thus we won't be able to read it. Pasting does work here but sometimes the spam filter can block it. If that's the case with you please use something like Pastebin or an alternative, and share the link with us so we can see your logs. Thank you! Shannon

Pernille, Jira issues are assigned to individual engineers and not entire companies or groups. When you import your data via CSV you can include the assignee as illustrated here: * Importing data from CSV Summary, Assignee, Reporter, Issue Type, Description, Priority"Test issue", admin, admin, 1, , Let me know if you have…

Maria, According to our Supported Platforms page, MySQL 5.7 is supported in the most recent versions of Confluence. If you can confirm you followed our MySQL Setup guide exactly, then I would advise you to raise a ticket with support and provide a copy of your Support Zip so we can have a look and see what the problem is…

Joaquin, Can you confirm this is the tutorial you used to try to remove the line? * Confluence Editor Automatically Adds Line Break Before or After a Macro If it did not work can you confirm your Confluence version so I can test that? Regards, Shannon

Hi there, Unfortunately, it's not possible within the application to use timestamps. I've tagged the marketplace collection in case any of our vendors are aware of how to work around it, but in the meantime, you will want to keep using your current workaround. Regards, Shannon

Thank you for confirming. It appears this weekend you were able to remove the record "" and resolve the issue with support. Can you confirm? Regards, Shannon

Hi Valerie, The Decisions Register is just using the Page Properties report macro. Therefore, you could do the same and filter it like this: In my example, I actually edited the exact macro that was on the decisions register, and simply added a filter "mentioning user". Keep in mind that it won't be fool-proof if…

Hi Dana, It's not a feature in Jira, as you can see from this closed feature request: * JRASERVER-5225 There are a few 3rd-party add-ons mentioned in the description from Gosia, our senior product manager. I would recommend that you have a look at those and see if they will help you do what you are looking to accomplish.…

Roberto, Can you tell us what you were doing when you encountered the error? Just to test, if you were to switch your language to English does the same occur? Shannon

Hi Melanie, In Confluence Server, you can add users to groups using the procedure found at Adding or Removing Users in Groups: To add members to a group: * Choose the cog icon , then choose General Configuration * Choose Groups in the left-hand panel * Choose the group to which you want to add users * Choose Add Members *…

Thank you for confirming, Bettina. Which version do you happen to be using? I created two pages, one called Header and one called HeaderAAA, and when I search header* it finds both: Can you tell me what I'm doing differently? This is version 6.8.1. Regards, Shannon

Seetaiah, You'll need to use an add-on for connecting Jira and Visual Studio. Have a look here: * Visual Studio Add-ons Jira If you have any questions about those you can reach out to the developers of each add-on. Regards, Shannon

Yan, Can you tell us your current Confluence version, and the version you upgraded from? Please also confirm your PostgreSQL version. Lastly, let us know exactly which steps you took to perform the upgrade. Regards, Shannon

Sam, What is the exact error message you're getting? I saw a user with an error about not being able to get a secure connection, and there are a few solutions to that if this is the error you're seeing: * 'Can't get a secure connection' error on Confluence Server mobile app If not, can you let us know what exactly you see…

Alright, thank you for confirming, Rachid! Take care, Shannon

Sagar, It all depends on how you develop them. If you choose to just embed radio buttons using HTML then they wouldn't, but I could see a fully developed add-on being able to do that. Shannon

Hi Rachid, TFS4JIRA is a different product and is a 3rd-party add-on. You'll want to ask a new question about this issue in our Marketplace Collection. You can follow the link here for that: * TFS4JIRA Questions Regards, Shannon