Shannon S Atlassian Team

André, As Nic mentioned, we can use it to restore the system that your Cloud instance resides on, and is not used to roll-back single instances. Unfortunately this is not something you can have access to, and can only be restored to the system we use to host Cloud itself, and not to another instance, for example. I hope…

Hi there, It seems like you may be running into this issue: * Confluence Fails with ORA-01555 Error Can you review that article with possible resolutions and let us know if you have any trouble? It will also help if you let us know your exactly Confluence and Oracle versions. Regards, Shannon

Hi Milena, There are 3 add-ons for Jira to integrate with Sharepoint available on Marketplace. I'm not sure what version of Jira you're using, but these are all for Server versions. In addition, there are no Jira Service Desk specific ones. I'm curious, but what kind of integration are you looking for? If you can let us…

Nitin, On the article which tells you how to migrate to a new Cloud instance, the open request that Nic referred to is linked, if you wanted to follow the progress on that: * Changing the Cloud Instance URL Address or Migrating to a New Cloud Instance Hope that helps! Regards, Shannon

Debbie, You can set resolutions using this article: * Defining Field Resolution Values If you have any questions about that I would recommend raising a new question, since your follow-up question isn't closely related to the original question on this thread. Regards, Shannon

You're welcome, Julie! Happy to at least point you in the right direction. Regards, Shannon

Paul-Louis, Can you confirm if your instance is a clustered environment, or a non-clustered environment? Are you using Data Center or a single node? Lastly, what type of database are you running on? Shannon

Basem, Is this Cloud or Server? When you say that they're not coming from Atlassian I assume you mean Cloud, but then when you mentioned the SMTP setup is correct, you could mean Server since Cloud doesn't have any SMTP setup options. If you have Cloud, then it's possible at some point your email server returned a 550…

Hi Julie, Not that I am aware of personally but you can always use our Developer Community for help and feedback! This is a community separate to the main Atlassian Community especially for add-on developers! Regards, Shannon

Good morning, Paul-Louis, The error leads you to this article, which tells you how to fix the problem: * Confluence will not start due to fatal error in Confluence cluster Can you have a look at that and let us know if you have any trouble? Regards, Shannon

Dina, Could you confirm if your Confluence version is Cloud and if you're using the Google Drive for Confluence macro to embed? It appears that it could be this issue: * CONFCLOUD-59617 If you are not the owner/author of the document, then you will see that error. There is no workaround at the moment. Regards, Shannon

Hi Laxmi, You will need to restore from the latest backup you created. In the case of both Jira Server and Cloud, it is expected that you will make your own backups. * For Server, if you can confirm you've not made your own backups previously, there's a chance that your server admin set up Automated Backups. If they have,…

Nic is correct; we permanently delete Cloud instances after payment is past due for a month. You can have a look at my reply on the below thread that was made recently: * Is it possible to temporarily suspend our Jira licensing? Let us know if you have any questions about that! Regards, Shannon

Hi Prathyusha, I believe you should be okay, but I'm not able to see if there's a list of specific SSL providers that we accept and do not accept. Are you having an issue with the certificate from that provider? Have you asked around at our Developer Community to see if anyone else has submitted an add-on with the SSL from…

Thank you for letting us know! Glad you were able to resolve it. Regards, Shannon

Hi Anne, I'm not clear on what you're asking for exactly, as I am not familiar with HL7 and what you mean by Confluence ECRM. Can you let us know what you're asking for exactly? If you're looking for information on Confluence Cloud security, you can view our security site. Regards, Shannon

Anatoly, Can you let me know what version of Confluence this is, if creating any type of space causes the issue, and what your Confluence server logs say when you try to create the space? Shannon

Hi Janusz, You are correct in that UPM will never show you add-ons that are incompatible with your current version. Let me know if you have any questions! Shannon

Hello everyone! We have a current feature request to be able to un-share a team: * JPOSERVER-1544 It would help a lot if each of you can vote on this request, and comment there with your usage case. Thank you again! Regards, Shannon

Dileep, Can you clarify what you mean by classifying the comment exactly? It's unclear to me. Shannon

Alejandro, You can reach out to our Customer Advocates via the URL Thomas has provided. There you can ask them how to add another user as a billing user. Hope that helps! Shannon

Thank you for your confirmation, Walid. Hopefully the information from our dev site will lead you to the information if you need, but if not, feel free to use the Dev Community forum. Regards, Shannon

Thank you! To confirm, it also happens on the latest Chrome version, 67.0.3396.62 and latest Firefox 60.0.1? As you might already know we only support the latest stable version of those browsers. Besides that, is there any error in the page itself, or only in the console? Does this occur on other devices as well? Regards,…

Hi Arthur, Is there a Charlie icon up in your top menu bar to show that it's running? A physical window won't open so this would be your primary indicator. Additionally, what happens now when you try to edit a document in Confluence? Does it prompt you to download Companion App again? Lastly, a few other users had issues,…

Hi Tim, I'm reviewing Javi's ticket, and it appears that the configuration is unsupported, so we weren't able to help further at this time. The engineer mentioned that running Confluence as a service in a swarm is not a supported configuration. Here are the steps that were suggested to troubleshoot: Check out…

Elodie, The Postgres driver is already bundled with Confluence. It should be found in the installation-directory>/confluence/WEB-INF/lib directory. I would recommend re-downloading the driver that came with Confluence and adding it back to that folder. * Database JDBC Drivers You can stop Confluence first to do this. Let…

Thank you, Jonathan. This will also depend on your browser, which is why I was asking which one you are using earlier. If you're just using Internet Explorer, you can change the path (for all downloads, not a specific domain) by following this article. If you have Chrome, you could specify a different folder for specific…

Jourdan, Thank you for confirming. You could edit the email templates to include the reporter: * Managing Service Desk Notifications Have a look through there and let us know if you have any questions. Shannon

Hi there, Can you explain the issue you're having? I would bet the issue is that your Jira version is no longer supported. Only Jira 7.2 and higher is supported and so I would recommend upgrading. For information on what is supported: Atlassian Support End of Life Policy * Upgrading Jira Applications Regards, Shannon

Hi Peter, The feature request I mentioned earlier is still open at this time: * JSDSERVER-4976 Thus it does not appear that the request has been accepted yet. My recommendation would be to reach out to the developers by commenting on the request with your feedback and usage case, and voting on it if you haven't already.…