Shannon S Atlassian Team

Hi Jiri, The act of clearing the plugin cache shouldn't cause Confluence not to start since you're not removing any crucial files that Confluence needs to run. Can you let me know where you found the instructions to delete the plugin cache in regards to the issue you're having? I would recommend checking your Confluence…

Hi Matti, In order to properly fix the collation, you'll want to make sure that you've completed exactly the same steps as mentioned on our article: * How to Fix the Collation and Character Set of a MySQL Database The Table of Contents at the bottom discusses the set of changes you will need to perform. Can you be sure…

Aravindi, You can just remove the users from the project, as in the document you linked. Be aware that it does not only remove them from the page, but it also removes any rights the users have as Customers. The only reason the document says to deactivate the users is because it assumes that you want to fully remove their…

Hello Priyanka, It sounds like Jira Portfolio might be a tool that could help you in this case. Without knowing your exact use case I can't know for sure, but I would suggest having a look there. If you're interested, you can sign up for a demo video from our site. Let me know if you have any questions! Regards, Shannon

Hi Jason, Nic discusses a bit of this on the below thread: * Solved: Adding an Epic to a sprint Essentially, an Epic is part of a greater work, so it's not likely you'll be able to finish an entire Epic in the given time for the Sprint. That said, you can include the stories from within the Epic that you have capacity to…

Hi Michael, I would start by having a look at the example provided in the below thread: * Solved: how to get full content body (html) using confluence REST API ? Try there and let us know if you have any trouble. Shannon

Lance, Is this your personal plugin or is it a plugin from Marketplace? If so, can you let us know which one? Have you tried clearing the plugin cache? * Shut down JIRA * Delete the following hidden plugin cache directories:JIRA_HOME/plugins/.bundled-pluginsJIRA_HOME/plugins/.osgi-plugins * Restart JIRA (These directories…

Thank you, Erik. For SQL we officially recommend using the Management Studio to create the database at the time with proper collation. If you need to change it then we recommend this process: * How to fix the collation of a Microsoft SQL Server JIRA database Regards, Shannon

Thank you for taking the time to confirm that. I will submit your feedback for consideration. Take care and have a pleasant week, Shannon

No worries! By server admin I meant of the server and network itself, not Jira, since this issue is not related to Jira. You could also try reaching out to your Network administrator. You may want to test this in several browsers, outside of Explorer. You may be missing a few security settings, such as the ones discussed…

Hi Paul, That's the intended behavior of the add-on. You can only use it when editing the page and not upon creation. Can you see if copying the page corrects the behavior? Copying and pasting text does pose formatting issues, but workarounds such as this and the Source Editor add-on can help relieve those problems.…

Hi Paul, Can you try the add-on mentioned on the below article and see if there are any unnecessary tags? * Problems with formatting when content is pasted from an unknown source When copying and pasting data from any external locations, tags can be added that aren't visible in Confluence. You can try to remove them using…

Hi Maneesha, Is the issue assigned a team, and is the expected assignee is part of a team that can work on that issue? Has the issue “team member” been set to calculate (does not have a set value)? Regards, Shannon

Think of it this way. Say the team has a velocity of 10 story points. You have two team members, and they work 15 hours and 30 hours, respectively, so a total of 45 hours for the team. We need to work 10 story points in 45 hours, so they will be divided accordingly. Thus, a 30 hour work week would do 6.66 story points, and…

Hi David, I would recommend starting with just Skills only and then you can add Stages later once you're comfortable with Skills. But you definitely can have team members with multiple skills! Stages and Jira Workflow steps are not related. Stages would work like this: * Stage 1 is development * Stage 2 is testing That way…

Hi Nazee! Yes, Stories' estimation (story points) are done on a consistent manner, regardless of team capacity. Then based on your Velocity (which you might want to update over time as it gets more precise or changes) Portfolio is able to calculate the date while taking into account other capacity factors like holidays.…

Hi Amit, So currently Portfolio works from the bottom-up with the estimations expected on the bottom of the hierarchy tree. If this behavior isn't working for you then you can change the unestimated items scheduling option in the plan. Have a look at the following: * Scheduling unestimated items - here you can actually…

Hey there, If you follow the bug exactly, it should use the default that's set in this step: * Turn Allow Unassigned issues to Off * Create a new project, set the default assignee to Lead. * Add issue collector * Turn Allow Unassigned issues to On Can you please clarify what issue you're currently having? Regards, Shannon

Hi Vijay, I would start with this article for troubleshooting: * Troubleshooting Jira Startup Failed Error You can also try the following: * Shut down JIRA * Delete the following hidden plugin cache directories:JIRA_HOME/plugins/.bundled-pluginsJIRA_HOME/plugins/.osgi-plugins * Restart JIRA (These directories will be…

Hi Isabelle, We'd need to see a bit more of the error messages, and my recommendation would be to speak to your server admin since this seems like it might be more of a server problem than a Jira specific issue, but you can have a look at this as well: * Unable to Connect to SSL Services due to PKIX Path Building Failed It…

Hello Jeevan, Have you seen this article? * How to Strip the Old Reply Data from Incoming Email When Using Outlook Perhaps that will be helpful for you? Regards, Shannon

Hi Mubin, There's a similar thread here that you may find useful. In addition, can you have a look at the following article and see if it can help you? * Jira hangs at the startup page Regards, Shannon

Hi Raksha, Thank you for your confirmation. It does appear that for some reason you're not able to access your server via your network. Please do reach out to your network and server admins and see if they are able to help resolve the issue for you. Shannon

Thank you for confirming, Legna. I spoke with the Jira Cloud team and they've suggested a bug that might be the issue you're running into. I've replied to your other thread so please have a look there and let us know if you have any questions. Regards, Shannon

You're welcome, Paul! Glad you were able to get up and running. Regards, Shannon

Hi Denis, You need to speak to your Jira admins within your company in order to give you access. They will have the rights in order to provide you with the access needed to create a ticket. Let me know if you have any questions! Regards, Shannon

Hi Legna, It seems that you might be running into this bug: * JPOCLOUD-1994 Can you have a look and confirm? The dependency report does not list dependencies of a certain issue link type, even though it is properly configured in Portfolio's Dependency Settings This happens for dependencies that are swapped, i.e., the…

Hi Amit, Without story points, Portfolio is not able to estimate the work required and thus schedule the item in the plan. Have a look here: * Scheduling behavior * Scheduling unestimated items Therefore, it has moved it to the end by the release date as it would be completed by that date. I hope that clarifies things. Let…

Hi Amine, The ranking depends on the issues within the initiative, so if some are being left out after you filter it, it will re-prioritize items. Have a look on this thread here for an explanation of the ranking: * Solved: How does JIRA backlog order and portfolio rank influence each other? Can you have a look through…

Hello Juan, This is a new feature in Portfolio! Have a look here: * Scheduling unestimated items > Custom Let us know if you have any trouble or questions. Regards, Shannon